Art of Where ‑ Print on Demand

There was a complete lack of efficient communication. My order was in production for over two weeks!!! Another order was in paid status for over 5 days. Definitely poor service. This is not acceptable for any business. Extremely disappointing.

Terrible service so far. No longer picking up phones. Not responding to emails. No ETAs on DTG products. The first orders from what I'm hearing are completely messed up. I've sent multiple emails but cannot reach them to straighten this out. It looks like I may have made a mistake but time will tell.

Art of Where, please get your act straight or stop taking orders until you do.

If I could give a lower rating I would. Product was out of inventory and was supposed to ship in 4-5 weeks. Now that it's been 5 weeks I'm trying to follow up about the timeline for shipment. Put 2 inquiries into the portal with no reply. Im on hold right now to try and speak to someone. Ive been ON HOLD FOR 4 HOURS. Terribly service. Can someone PLEASE contact me???

AVOID THIS POD COMPANY!!

Before you download this and start setting up with them, I suggest you look elsewhere.

There are many issues with this app, but the main one is Gail, the ONLY support person to talk to, she also doesnt care about your issues with their app. They don't seem to care about customer support at all in-fact.

Their design lab is NOT a design lab. The whole thing needs to be redone. There is no design in their lab at all, all it does is puts your design you already made in PS onto a tshirt template which you then just move it around to position it. You cant do anything to your designs at all, you have to then exit it, reedit your design then re upload it then wait for the app to render that new edit onto their very pixelated and low quality image mockup.

OTHER ISSUES
The mockup images it creates and imports to your store are very low quality.
The images are all stuck onto a grey background (Not white) There is no way to export the images as transparent background, all you can do is upload your own backgrounds or use their own 90's styled backgrounds.

The products are quite expensive and leaves no room to make a profit.

When importing into shopify, you cannot choose where the products go, you cant change their price, product type etc.. It imports the proudtcs with their own specifications, vendor, product type, price variants etc

The imported products are all active already when pushed to the store. So you edit them to fix their price, variants (because AOW create their own variants of your shirt without telling you and pushing those to your store too!

Overall Very horrible experience and will never be trying these guys again.

All the work put in to this app, only for Gail to be rude and not care that their app is causing a lot of problems.

I hope this review saves someone else time I wasted.

Great app, product selection, and customization options. Unable to integrate AOW to Shopify. Keeps giving me this error - Details for this app might be incomplete or missing because the developer needs to update their information.

BEWARE
* Not had a single order without issues. Covid is being used as a crutch for extremely bad customer service. No phone, robotic half answered questions. The only thing that goes fast and smooth is your payment to them.

*I have orders that have been "in production" for over 30 days. Still waiting.

*Takes forever to hear from customer service and then its a half answer avoiding the question all together. Not just once but over and over again.

*Spent a lot of time designing and incorporating with site. Then without notice items vanished from the site when they decided to discontinue. NO NOTICE. Don't use them for any of the art prints - canvas, acrylic, print, wood

* Masks are 6 weeks and waiting stil

BEWARE ART OF WHERE - THINK VERY CAREFULLY BEFORE USING THIS DREADFUL COMPANY! I wish I could give a zero rating, I don't even want to give it 1 star.

Customer services is HORRIBLE - emails go unanswered for WEEKS. If you are lucky enough to get a reply it's weeks later and they don't even bother to answer all your questions (and you will have a LOT of questions because their website has nouseful info or tutorials and the "design lab" is a joke).

The mockups are UGLY and the images generated are tiny with a grey background. I've wasted 3 months trying to get set up with this company because I'm forever waiting on customer service to reply to my questions. I set up an Etsy store as well and the integration just didn't work, what a waste of listing fees.

The Shopify app integration stopped working too and it took a long time for them to fix. Art of Where please get your act together and stop taking orders until you get your customer service sorted out. Do you really think it's acceptable to run your business this way? To takes weeks to reply to simple questions?

Shopify should ban you until you get your act together. Such a waste of my time and I was relieved to delete this app for good. Please also read other reviews about this app - many other people have the same issues as me too.

DO NOT USE this app if you want to have happy customers and keep a good reputation. Shopify should remove this app, do some research before you use this company. I would give this app a minus zero if the option. Customer service is virtually non existent. You wait days for a response. One of my product is stuck in production since before Christmas and no updates. Finally got a response- excuse - that item didn't pass quality control (meaning they made an inadequate product) which this excuse is used for all items "stuck in production". A remake will not be ready until Jan 10th or who knows when. They refuse to refund and I wasted a lot of time and money integrating products with various platform including shopify. I have to deal with refunds and very unhappy customers thanks tho this completely inadequate company. This was the second time I gave them a try and experience is even worse. DO NOT WASTE YOUR TIME OR MONEY! WORST PRINT ON DEMAND COMPANY I HAVE EVER COME ACROSS! Art of Where replied below but but here are the facts. I do appreciate quality control, but that does not matter much if I don't get updated and my customer does not receive the item and cancels. An update from Art of Where would have enabled me to communicate with the buyer and at least try to keep a happy and repeat customer. The order for this item in question, which is also sold in my shopify store, was placed on 12-17-2020 and still this order was "in production" on 1-6-2021. That is not 10 days. The fist reply was within two days after I inquired and I was told the item will ship on 12-31-2020. The second reply to another one of my emails took 4 days to get a reply and I was told the item will ship on 1-1-2021. This is not acceptable particularly without communication. There is no communication unless you initiate, no updates unless you initiate, and then there is an excuse as you see below without every even contacting me to maybe resolve this. It seems this company does not care about dissatisfied customers and only replied here because I decided to share my experience and this is visible to shopify show owners. I didn't even expect a refund as I read from other review that this company does not give refunds. So thank you for doing that in my case Art of Where. Very sad so see this lack of concern as I would have loved to give this company a second chance.

***Danger - Use at your own risk.***

This app cost me everything! It accesses and shows products from other Shopify applications unrelated to AOW. DO NOT remove them from this AOW app or it also deletes other applications merchandise from your Shopify store.

I don’t know why they need to see or access my other app products, but they area all gone now. I lost 1 years work. A years/5k+ in adverting investment. 350+ products gone form my store. Each was my own print on demand design with specifically written SEO optimized descriptions, extra mockups created 1 at a time. All is gone. I put all I had into this shop for a year. I am an older lady and this was my only income. It’s all gone.

To be clear, Shopify Tech ran a test with their own mock store and got the same tragic result. This is on AOW!

Cool products and eco attitude, but absolutely not worth it. Again, use at your own peril.

Horrible. I've sent contact request for tech support with no response. The site itself is horrible and tells you to keep downloading chrome. The site simply does not work.