Reviews (300)

Overall rating
4.5
Counts per rating level
  • 71% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its detailed marketing analytics and user-friendly interface, which are particularly useful for new businesses aiming to increase sales. They appreciate the accurate tracking features, live chat support, and the availability of a free plan or trial. Customer support is frequently highlighted for its promptness and effectiveness. Additionally, the responsiveness of the development team to user feedback and their commitment to continuous improvement are also praised.

May 8, 2024

Excelente aplicação

PREMIER - MELHORES OFERTAS
Portugal
3 minutes using the app
April 16, 2024

Wonderful app

Epanipurii kartz
India
2 minutes using the app
August 10, 2023

Terrible experience: Beware before choosing this app
I downloaded their free trial and was shocked when they charged me $4800 right after the trial ended without any warning! Upon realizing the mistake, I immediately reached out to the support team to request a refund and switch from a yearly to a monthly subscription. Unfortunately, their response was disheartening – they outright declined my refund request.

Adding to the frustration, the app's data reliability poses significant concerns. Surprisingly, my pixel's data tracking significantly plummeted after connecting to your server. Additionally, there is a notable disparity between the data collected in the app and the data uploaded into my Google Ads account. This discrepancy further hindered my ability to trust the accuracy of the data provided by the app. What's even more disappointing is the lack of effective customer service. Rather than offering assistance, the support team merely points to their data rules as an excuse.

The misleading payment systems, substantial financial losses, unreliable data, and unhelpful customer service has left me deeply dissatisfied with this experience. Don't waste your time on this app.

totwoo
Hong Kong SAR
4 months using the app
April 29, 2024

Super

Pika
Germany
September 1, 2023

Thrilled with Attribuly so far. Other tools assisting with multi-touch attribution are far more expensive, and frankly, even more clunky. I love what we've been able to get from Attribuly to date - it's been just a few days of usage, but having the visibility to what's happening on Klaviyo, Google and Meta for us is massive in terms of aiding our understanding of the true digital purchase journey.

Ry & Pen
Canada
4 days using the app
Attribuly replied September 3, 2023

Really happy to know Attribuly works for you. We are trying to build a clean room where you can connect all your touchpoints together.

September 23, 2022

great app, really helpful to get our store, and so quick to respond to issues and helpful when i needed something fixing

NewBella
China
3 days using the app
July 17, 2023

a total shame
The application does not work and in fact it broke all the data tracking
My pixel started tracking twice after contacting your server
The customer service is unfortunate, they charged me hundreds of dollars, they did not solve the problem and they still do not want to refund me

The application is gloomy, save yourself the time and headache
Find another app

MilGenial Uruguay
Uruguay
About 2 months using the app
Attribuly replied July 20, 2023

Hey MilGenial, we are sorry again for the inconvenience. But I would summarize our previous communications.
1, We tried our best to serve you but don't accept violence and threats. We have reported the violence you have done to our customer service to Shopify.
2, Attribuly kept responding to your questions and even update a batch dedicated to your case, but you didn't implement it.
3, We asked a lot of times for an online meeting, but unfortunately, you did't respond so we can't quickly solve the problem. We don't even find the issue comes from Attribuly since you installed a lot of other methods for pixel & tracking.

I totally understand your feeling if something doesn't work, but can we talk? This is the only way we really solve problems. Thank you!

April 9, 2024

Instalação rápida, conteúdo relevante e gratuíto

Top Promoções
Brazil
8 minutes using the app
August 8, 2023

Beware, I signed up for their free trial and they charged me $2000 right after the trial ended without any warning !

Toytexx
Canada
25 days using the app
Attribuly replied August 11, 2023

Hey Toytexx, Alex here from Attribuly and I'm so sorry for the bad experience expecially for the charging.
1, Shopify will only charge when you authorize it.
2, According to the Terms of Service of both platform and Attribuly. No refund is applied since you have the free trial.
3, On both Shopify admin and Attribuly biling page you get the status when the charge will be applied.
But let's talk on how to build a solution to make you satisified.

BR
Alex

October 1, 2022

This App and their customer service are just wasting my time with ongoing useless replies ...i have Facebook business account connected with Instagram business and nothing happen , the worrying is that , they even dont have any answer to my question but only wasting time reply ...dont use this App another waste of time (i copied the chat messages if anyone is interested)

Dubai Properties from PREMIER HEIGHTS
United Arab Emirates
24 days using the app
Attribuly replied October 1, 2022

Thanks for your review and sorry for the inconvenience. We are tring to make Instagram integration clearer. Currently only its linked Facebook account is listed on our integration page.