Reviews (306)

Overall rating
4.4
Counts per rating level
  • 71% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective marketing analytics and tracking, especially useful for new businesses. It features a user-friendly interface suitable for both beginners and experienced merchants, and integrates well with Shopify. Reviews highlight its accurate analytics, responsive customer support, and regular updates with new features. A free plan or trial is also appreciated, supporting startups in managing their operations efficiently.

April 29, 2024

Super

Pika
Germany
July 17, 2023

a total shame
The application does not work and in fact it broke all the data tracking
My pixel started tracking twice after contacting your server
The customer service is unfortunate, they charged me hundreds of dollars, they did not solve the problem and they still do not want to refund me

The application is gloomy, save yourself the time and headache
Find another app

MilGenial Uruguay
Uruguay
About 2 months using the app
Attribuly replied July 20, 2023

Hey MilGenial, we are sorry again for the inconvenience. But I would summarize our previous communications.
1, We tried our best to serve you but don't accept violence and threats. We have reported the violence you have done to our customer service to Shopify.
2, Attribuly kept responding to your questions and even update a batch dedicated to your case, but you didn't implement it.
3, We asked a lot of times for an online meeting, but unfortunately, you did't respond so we can't quickly solve the problem. We don't even find the issue comes from Attribuly since you installed a lot of other methods for pixel & tracking.

I totally understand your feeling if something doesn't work, but can we talk? This is the only way we really solve problems. Thank you!

August 8, 2023

Beware, I signed up for their free trial and they charged me $2000 right after the trial ended without any warning !

Toytexx
Canada
25 days using the app
Attribuly replied August 11, 2023

Hey Toytexx, Alex here from Attribuly and I'm so sorry for the bad experience expecially for the charging.
1, Shopify will only charge when you authorize it.
2, According to the Terms of Service of both platform and Attribuly. No refund is applied since you have the free trial.
3, On both Shopify admin and Attribuly biling page you get the status when the charge will be applied.
But let's talk on how to build a solution to make you satisified.

BR
Alex

October 1, 2022

This App and their customer service are just wasting my time with ongoing useless replies ...i have Facebook business account connected with Instagram business and nothing happen , the worrying is that , they even dont have any answer to my question but only wasting time reply ...dont use this App another waste of time (i copied the chat messages if anyone is interested)

Dubai Properties from PREMIER HEIGHTS
United Arab Emirates
24 days using the app
Attribuly replied October 1, 2022

Thanks for your review and sorry for the inconvenience. We are tring to make Instagram integration clearer. Currently only its linked Facebook account is listed on our integration page.

April 9, 2024

Instalação rápida, conteúdo relevante e gratuíto

Top Promoções
Brazil
8 minutes using the app
April 10, 2024

Amazing plans

Vykixx
India
August 17, 2023

Easy to use and gives good information

In the first couple of days of using the software, I can see more insight into ad spend that I thought possible. We do a lot of direct website advertising as well as social media, and I really love how it allows me to create and track those channels in tandem with common ad networks.

Support was very responsive.

Dreamedia AV
United States
About 11 hours using the app
April 24, 2024

mejor

LA REYNA PECULIAR
Spain
1 minute using the app
May 7, 2024

ok

Taiga_VDI
Italy
3 minutes using the app
May 1, 2024

de

Kietla
Türkiye
1 minute using the app
Attribuly replied May 2, 2024

Hey Kietla, we are sorry for the poor experience. We cherish every review, could you please let us know what you are not satisfied? So we improve. Thank you!