Reviews (158)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its superior auction functionality and seamless integration with various themes. They appreciate the real-time bidding feature and intuitive user interface. The customer support is noted for its speed and efficiency. Suggestions for improvement include proxy bidding and hiding the quantity button on product pages. The app has been beneficial in streamlining operations and enhancing online presence.

March 19, 2024

I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality.

The mobile interface freezes when attempting to access features not included in my subscription plan.
Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature.

My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.

Ultra Ferric
United States
9 days using the app
Apex Apps replied March 20, 2024

Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.

January 22, 2024

I'm using auction today on my website and I can only recommend it to everyone! Super easy to use, and if you have any problem, you can message customer service who will reply with a solution in less than 5 minutes ⭐️⭐️⭐️⭐️⭐️ 5 stars well deserved!!

AnnaLovesPottery
United Kingdom
4 months using the app
April 23, 2024

fantastic customer support thanks so much

Stanley Mill Furniture & Antiques Centre
United Kingdom
25 days using the app
March 25, 2024

Excellent customer support, Shakil is quick to respond and delivers swift solutions.

Andara Temple
Indonesia
26 days using the app
April 16, 2024

Customer service made the installation a piece of cake! I recommend!
looking forward to use this app : )

SPECS.ONL
Sweden
About 7 hours using the app
March 3, 2024

Just got started and needed support. They were very quick to answer and resolve. A+

Zu's Underground
United States
4 days using the app
March 16, 2024

Customer service had our issues fixed and things running smoothly very quickly

S and E Hobbies and Collectables
United States
2 days using the app
Edited April 18, 2024

The app is great and the customer support is outstanding. So helpful - thanks!!

ThistleWaithe
United States
3 days using the app
June 5, 2024

Guided me perfectly on the issue I was solving

Royal Force
Pakistan
About 22 hours using the app
January 28, 2024

Great customer service in helping me figure out how to set up my auctio

bloodlinefishfarm
United States
9 months using the app