Reviews (8)
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The app is good and does everything I need.... When its working properly...
Problem is... The customer support is pretty poor...
So the app has stopped working I have emailed support 4 times now and even got a Shopify Support person to email them as well... Not had a reply... not even to say they are aware of the problem and working on a fix.... NOTHING!!!!
This has really caused me a BIG problem as had a new release coming out today... And now i have no audio player...
Shopify has recently upgraded its APIs with breaking changes, and we found out about it live: https://community.shopify.com/c/shopify-apps/shopify-app-is-not-loading-in-new-unified-admin-although-working/m-p/1941526#M59734
We pushed an update to fix this on our end and it should work as expected again. Sorry for any inconvenience.
terrible!! I had installed it all and after 2 months it collapsed and all my files were offline. I used the audios for a workshop, so when this happened my whole on line workshop was on hold!!! And no customer support at all to resolve this problem. You should have informed your customers that it would be offline because of maintenance issues. Also when calling out to you, no reaction at all! Very bad service!
Hey there. The app was temporarily down for a few hours as we went through some maintenance. Appreciate your feedback.
Hard to use. After installation, does not show up in App Embeds. No autoplay option. Support is slow to respond. It is nice that there is a free tier.
Hi! Unfortunately, the autoplay functionality is not something we can control. Apple and Google don't allow autoplay on mobile or desktop, so we cannot offer this functionality if the majority of users won't be able to use it (Safari Mobile, Chrome Desktop). If we were to enable it for Firefox, people would complain it doesn't work elsewhere.
After installation, you need to create different compositions with your content and UI, and then embed them. The app shows under the list of apps, as default with any app.