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We sent an email. The app does not work at all for subscriptions. We can't even roll back to the old plug-in. We are losing thousands of dollars as we speak. This is one of the worst-timed changes ever. Please roll back the old app or make the new app work for DRAFT ORDERS or SUBSCRIPTIONS. We cannot put in any of these two categories...
Hello, as it stands we have not requested that merchants using subscriptions should migrate. We worked with Shopify to identify subscription merchants however if you’ve received the request in error apologies. We’re releasing subscription support this week where we will send further updates to ask merchants to test new functionality.
In the short term if you’re able to raise a support request with Shopify they should be allowing merchants to re-enable the old plugin until a future date.
Payment in Auhorize.net is authorized and captured. Yet in Shopify it was showing "Payment Pending" and then after 1 hour switched to "Expired".
Do you want us to do now with these orders?
The only option it offers is to send an invoice, like its never been paid.
Before we could at least mark it as paid.
What to do now?
Does not transfer the auth code back to Shopify, which means we can't process it in our ERP. Missing basic functionality.
Apologies for the issues you have been facing. As mentioned with the new migration to Shopify's Payment Processing Platform which all Payment providers are required to migrate to we no longer have the ability to return our RequestID. For all future transactions you will need to utilise the PaymentID supplied by Shopify to interact with payments.
Once again apologies for the inconvenience, however this is a core element of the new Shopify architecture
horribe app does not work been at it for hours and still not working . losing sales every minute it is down
Hi Nature's Root,
We're bringing up the issues raised with Shopify and they have extended the migration date to September 30th, we're continuing to work with Shopify to resolve known issues but if you're able to revert to the original integration we will advise when a new migration can take place.
Apologies for any inconvenience
Broke payment importation between my store and ERP system
Hi Vytanutra,
Please be advised with Shopify's migration to their new Payment Provider Platform, all 3rd party applications integration to payments apps must now reference the paymentID rather than the previous Authorize.net RequestID.
We will be providing more information shortly to support merchants using 3rd parties
The transaction ID from authorize.net is no longer passed through. if your keys change you need to un-install and re-install the app.
needs improvement
REFUNDS NOT WORKING ANYMORE!
ERROR: User authentication failed due to invalid authentication values
We were forced to update Auth.net on our store to process regular payments. We use Recharge which is now not compatible with this new system. Is there an update available? We have subscribers we need to charge.
So far very good, have been using it for a month and it is a great provider after Stripe failed to do its job, use Authorize.net instead
SUPER Easy! You need your API Keys and it takes litteraly 30 seconds to activate! Thank You for emailing me the information to do this so quick. Time is Money!