Reviews (11,742)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automation features that simplify product imports, price and stock monitoring, and order fulfillment. The user-friendly interface is accessible for those without technical expertise, and the responsive customer service enhances user experience. It supports multiple supplier integrations, offers real-time updates, and provides comprehensive analytics and educational resources, all contributing to improved business efficiency and growth.

November 2, 2024

Laughably bad. The credit system is terrible, the customer service is non-existent. Had orders sitting in queue for days and the response was, "we process thousands of orders." Seriously? I don't care, I need my customers' orders processed. Just a giant waste of time and money.

SmartHomeFinder.com
United States
16 days using the app
AutoDS Dropshipping Tools replied November 4, 2024

Hi "SmartHomeFinder.com",

We’re sorry to hear about your experience, and we completely understand the importance of timely order processing for your business. We personally reached out to offer solutions to address your concerns, but we respect your decision not to continue with us.

Our team remains committed to improving our services and ensuring that all our users have a positive experience.

If you ever decide to use our platform again, we’re here to help.
AutoDS Team

October 3, 2024

They just charged me $368 in fees and my store isn’t even launched yet. I haven’t even adding any products from AutoDS to my store. Complete scam!!!!!!!! Telling all my students & mentees to never use them.

Wünderland
United States
About 2 months using the app
AutoDS Dropshipping Tools replied October 5, 2024

Hi "Wünderland"!
Thank you for sharing your experience, and we truly apologize for the inconvenience you faced. We have already reached out to you directly to discuss and resolve this matter, but we have not yet received a response.

We take situations like this very seriously, and we’re here to work with you to ensure a positive outcome. Please check your email or reach out to us directly so we can assist you further.

Thank you for your patience, and we look forward to connecting soon.
AutoDS Team

September 27, 2024

First thing—if you want to use their automation tools, it costs extra on a monthly basis. If you use research or hand-pick products, it will require additional purchases. And yes, just a cherry on top: to automate orders, you must buy some credit from them! As for their " suppliers," ... you will purchase from regular online stores like Walmart, HomeDeport, Amazon, etc. I'm just saying that these are not wholesale suppliers! You will get a better deal just going to their stores and using something like Walmart/HomeDeport CC or other promotions or coupons.
Also, I canceled my membership with them, and instead of receiving a confirmation email about my cancellation, I got an email from AutoDS saying that they created a new account for me with my email and a new password without my permission! Not cool, AutoDS!
P.S. I almost forgot that if you have any problems, let's just say that you want to cancel a subscription with them. You are all the way in the back of the waiting line, and if you want your problem resolved quickly, guess what you need to do? If Your guess was that you need to pay EXTRA... you are right! :)

Modern Bath Space
United States
About 19 hours using the app
AutoDS Dropshipping Tools replied September 28, 2024

Hi "Modern Bath Space'!
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with AutoDS. Upon review, we addressed the concerns you raised, ensuring that our processes were clearly communicated and that your case received the attention it deserved.

We hope you were ultimately satisfied with the resolution provided, and we remain available for any further support you may need in the future.

Wishing you all the best in your dropshipping journey.
AutoDS Team

September 11, 2024

I used to have service with them, and there are bad services they offer. Be careful who you do business with because they will take your money. They should also offer you a free service to even start as a beginner.

STYLEN
United States
3 days using the app
AutoDS Dropshipping Tools replied September 13, 2024

Hi "STYLEN"!
Thank you for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.

We look forward to hearing from you soon.
AutoDS Team

August 21, 2024

I am giving this platform a 1-star rating due to the extremely poor support and overall disappointing experience. First, the support team is the worst I have ever encountered. They don’t thoroughly read the questions and only respond to what they deem necessary, often ignoring key issues. I had to repeat the same question in 4-5 emails before finally getting an answer.

Additionally, the platform offers the assistance of an AutoDS mentor, but my mentor did not respond for 3 or 4 days. I had to reach out again myself to get a response.

Moreover, the AutoDS platform lacks essential information regarding suppliers, such as where the listed products can be shipped. They claim to merely facilitate services, but on multiple occasions, I encountered products listed on the platform that I couldn’t sell because the supplier's link was broken, and I had no way of knowing if the product could be sold in the European market.

Overall, the support is unresponsive, the mentor service is unreliable, and the platform lacks critical information for sellers. I cannot recommend this service to anyone.

SolveDay
Estonia
About 2 months using the app
AutoDS Dropshipping Tools replied August 23, 2024

Hi "SolveDay",
We appreciate you sharing your feedback with us.
We sincerely apologize for any inconvenience you may have encountered.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
We eagerly await your response.
AutoDS Team

Edited December 8, 2024

I tried this app for 6 months and with autods, its not possible due to below resons-
1). 80% of my orders were not fulfilled. They deduct money and never ship, we have to go back to them to request for refund.
2). They have suppliers like TIKTOK, Walmart, Amazon where they route the orders. If I have to order from Walmart or amazon, I will not like to sell the product since customer can buy from walmart, amazon directly and to get profit, its important to sell on higher price than walmart/amazon.
3). We had to manually order from walmart and due to syncing of orders, autods always claim that they ship it and do not refund. We had to struggle to get the refund.
4). Did not work for us and we have cancelled it.

All Care Store
United States
4 months using the app
AutoDS Dropshipping Tools replied August 28, 2024

Hi “All Care Store”!

We appreciate you sharing your feedback with us.
We sincerely apologize for any inconvenience you may have encountered. Our aim has always been to provide clarity and transparency regarding our services.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
We eagerly await your response.
AutoDS Team

October 6, 2024

goofy supplier that feeds off sponsorships and baiting new dropshippers

Zealution
United States
17 days using the app
AutoDS Dropshipping Tools replied October 8, 2024

Hi "Zealution"!
Thank you for your feedback. We’ve attempted to reach out to you several times to better understand and address your experience, but we haven’t been able to connect yet. Please know we are here to help and are committed to providing a reliable and supportive experience for all of our users.

Your satisfaction is important to us, and we would appreciate the opportunity to discuss this further. Please feel free to reach out directly so we can assist you better.
AutoDS Team

July 22, 2024

Absolutely terrible service. Please stay far away from this platform. We are switching to Zendrop because we've heard much better things. Here are the problems we've encountered:

1. Our store has disconnected from the platform multiple times. Customer Service was super unhelpful.
2. Orders supposedly automatically placed by AutoDS, however, it kept having errors, and we received 0 notification about it. Customers placed orders and the AutoDS system failed to fulfil those orders despite us adding a $500 managed balance. For some odd reason we had 0 auto order credits. Which makes zero sense. What's the point of adding a $500 managed balance when that results in 0 auto order credits? I don't understand.
3. WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. THEY NEVER OFFER SOLUTIONS. THEY'VE NEVER ONCE SOLVED ANY PROBLEMS OF OURS.

Stay far away from this platform. How it has a 4.9 star overall rating is beyond me.

CLICK MY CART
Canada
3 months using the app
AutoDS Dropshipping Tools replied July 25, 2024

Hi "CLICK MY CART",
We appreciate you sharing your feedback with us.
We sincerely apologize for any confusion or inconvenience you may have encountered.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
AutoDS Team

Edited March 28, 2024

Please read this review carefully. I will explain why they deserve 1 star review.

There is no option to attach the images in the review otherwise you could watch yourself how they kept on changing their response and manipulate the situation.

1. When we installed this app we saw 4 different packages, basic advance, professional and the last one customize package. If you see their packages, you see 200 products in their basic package, remember these are not products, these are just product variants. For example if you add a product named as woman swim suit containing 10 different colors and 10 different sizes containing 100 Variants, it means you imported 100 products not 1 product.

2. We did not mind it and we decided to upgrade the plan to 139 USD per month. In this package we were able to import 3000 variants. They told us that it is one time payment if you want to import extra products(variants). That is why we agreed and upgraded our plan.

3. When we imported our desired number of products and wanted to know how to downgrade the plan , they told us that the variants that do not fall under your downgraded plan will not be monitored if you downgrade your plan, which they did not mention before when we wanted to upgrade the plan.

4. We did not mind but the problem was that we were not able to downgrade the plan "wow". Consequently, we had to change the payment method and remove our payment card from this app.

5. The winning products they recommend on their dashboard (LOL), they get commission from these products and consequently present them as winning products XD. They are not winning at all and are outdated products. So, do not fall in their TRAP.

6. The other problem with this app is their customer support response. Other apps that have more reviews and are free to use, they provide 24/7 live support and here we were paying 139 USD and not getting the support we required from them. We had to wait 24 hours in order to get the response. I think they provide email support option just to manipulate their customers. In short, if we paid hefty amount, we deserved live chat support.

7. We want our money back that we paid because of your lies and manipulating the situation with time.

8. Influencers get money through their affiliate links and do not mention cons of Auto DS at all because they are just behind the money they get through affiliate program.

9. The automation of order fulfilment is the only truth I saw in their app, but I did not use this feature much that is why I can't say further about this feature.

10. Overall, I will never recommend you and anyone this app that only cares about money and nothing else.

WeShop365
United States
About 1 year using the app
AutoDS Dropshipping Tools replied April 4, 2024

Hi "WeShop365"!
Thank you for sharing your feedback with us. We are sorry to hear about your experience. We'd like to address your concerns and assist you further.
Please contact us directly at dorina@autods.com so we can discuss this matter in detail and work towards a resolution together.
Your feedback is valuable, and we're committed to improving our services.
Looking forward to hearing from you.
AutoDS Team

Edited November 27, 2024

Not the greatest experience. Good at grabbing drop shipping items off of sites and adding to your store but that is about it. Lots of hidden fees for functionality that works 50% off the time. No customer service. I am sure they would charge extra for service as they charge extra for everything on top of the monthly fee. Also, item variants count towards overall product allowance( yes there is a limit, unless you pay more) if you have different sizes and colors of 1 product it adds up fast. Do your homework before purchasing, wish i would have done more.

Update: Would go to zero stars if it was an option. Be careful with who you give your money too. They will not return any balance in your account nor honor any cancellation agreement.

Black Square Golf
United States
10 months using the app
AutoDS Dropshipping Tools replied June 11, 2024

Hi "Black Square Golf"!

Thank you for your feedback. While we regret any inconvenience you experienced, we want to clarify that we’ve reviewed your account and already resolved the issue.

We always strive to assist our users and value open communication to address concerns promptly. If there are any additional matters to discuss, we’re here to help.

AutoDS Team