ADU: Automatic Discounts

Happy to hear the instructions got you up and running so quickly! Is there anything we could add to them to make them even better?

Hi, I'm sorry about the inconvenience. Did you try emailing us or submitting a ticket? I see you installed the app 2h15 ago but I don't see any request sent from your store since. It's hard for me to tell why the add was adding multiple gifts since you've uninstalled the app now, but my guess would be some other Shopify Plus Scripts (or apps) conflicting with our auto-gift feature, maybe. Let me know if you still need help.

UPDATE: My colleague told me we've received a call around the same time you posted the review, but the call was coming from an Unknown Caller ID, so we weren't able to call back. I've also tried the number you have in our partner dashboard (+1 888-424-7548 ), but this is Donna Bella Hair's customer service, unfortunately wasn't able to reach the person who was testing our app.

Hi, thanks for the feedback.

1) When you install the app, the app is free. The 7-day free trial only starts when you enable a paid subscription (monthly or yearly plan). If you need more than 7 days to test and see if the app works for your needs, contact us.
2 & 3) We're always trying to improve the admin screens, with the addition of new features it can get crowded. The main navigation is by clicking on the badges/icons in the header. We're adding a step-by-step tutorial this week admin side to make it clearer.
4) Could you explain to us step-by-step please what you did to make it freeze? This should happen. If you take the time to send us an email to support@tabarnapp.com, that would be very appreciated.
5) If you create a discount rule (basic or advanced), you first need to activate a subscription and therefore the 7-day free trial at the same time.
6) If you explain to us your use case, we can guide you through if it's worth for your needs or not.

Thanks for the feedback about our app, I'm sorry for the issues you encountered. May I ask you what wasn't working, or what was complicated to set up? I'm simply trying to improve the product and avoid such bad experience for other Shopify merchants.

About the fact it's not able to apply 2 discounts per order, indeed it's not possible to achieve that using discount codes. Did you see in our app listing that we said otherwise? If so, please tell me and we'll adjust its content. For example, in the tagline under the app name, it says "Customers get the best one", meaning only one discount per order is allowed by Shopify.

That being said, applying multiple discounts is achievable using our Smart Deal codes, which encapsulate multiple discounts into one code. And it's also possible to apply it automatically, using a rule.

I understand that it's frustrating searching an app for 2 hours, trying it and not being able to set it up. I'm sorry for that, truly, though we would have loved to have the chance to app if you would have contacted us.

No worry, you won't get charged, you only had the app installed for an hour or so, therefore you were still in your free trial period.

*Update 10/27/2020: the refund is being processed by Shopify*

Hi, I can see that you've first installed the app on September 21st and our script made a charge on September 30th, which happens to be after the 7-day trial ended.

I didn't and still don't see the email from your store 홈쇼핑월드 nor from Shopify agent. Could you email us to support@tabarnapp.com? We'll authorize the refund for sure, no worry.

Thank you for the review. We do charge a $49.99 one-time fee to unlock the Free Gifts feature, mainly to pay our team, servers, support and fund the development of new features. Our goals are actually similar: empower Shopify store owners to make more sales.

Hi, thanks for the feedback. The free part of the app is the discount links feature. We've made it clearer using badges to visually show what you can/cannot access with the free plan. The discount rules (basic or advanced) are part of the paid subscription, indeed.

Hi, you are right, our plans might be confusing. That's why we're launching next week (first week of April 2019) a badge system to clearly and visually display the enabled features and the current/active subscription plan.

To answer your review, the free plan, like stated in the app listing > pricing section, include the "Discount Links". The premium version is required to access all the other features, and some features have a one-time payment as well: Basic & Advanced Discount Rules, the Pre-filled Carts, the Free Gifts, the Savings Display (active discount display).

Hi, thanks for the feedback. For the Black Friday sale ($5/mo off), we've edited the app listing page and you are right, some features requiring a one-time fee like Smart Deals and Gift extras were removed from the Shopify app listing page, for the sake of simplicity and limitation in number of characters by Shopify. We will add them back. They aren't hidden fees, though, as they are clearly identified inside the app (on the first page when you install the app and inside each screen where these features appear) and on our website as well.

Hi Eva, sorry for the confusion about our pricing. Could you point where you saw the Basic rules were included in the free version of the app? We'll change this to avoid mistakenly misguide other people like you.

In about 2 weeks from now, we'll simplify our pricing to avoid such confusion.