Automatic Discounts & Upsells , 251 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust features including customizable promotions, tiered automatic discounts, and variant-specific discounts. It's praised for its smooth operation, positive impact on sales, and responsive customer support. Unique features like free gift addition with discount codes and rule-based checkout discounts are also valued. The app's multi-currency handling and ability to boost average order value have proven beneficial for many merchants.
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This app gives away discounts at random on all kinds of products.
Nobody at this firm knows how this could happen. But they are happy to charge you the commission, off course.
They have just released a new update. We now have a pop-up where they tell our customers they get a 100% discount
The service is below anything I have experienced ever!
They don't know how their own app works. The only reply you get, are automatic answers, with no sign of knowledge or understanding.
It is the absolute worse ever
Thanks for taking the time to post this feedback. I'll be reaching out to you directly to chat about your issues and hopefully find a quick resolution.
Hannes Bez | Director of Customer Experience - Automatic Discounts & Gifts
Very hard to work with
Thanks for taking the time to let us know about your frustration. I know our support team is currently working with you to try and figure out exactly which part of the app you're struggling with. Please know that this is a top priority for us - I'll be overseeing the case personally.
Hannes Bez | Director of Customer Experience
The app functions smoothly and boasts an attractive interface; however, the pricing model leaves much to be desired. Charging 2.9% of my sales for this app seems exorbitant as i only use automatic discounts on checkout. Even the 0.6% option, though relatively acceptable, becomes burdensome when coupled with the additional $45 monthly fee. It becomes impractical to sustain this kind of expense for an app that I only utilize sporadically in my shop. The substantial flat fee of $45 is not justified for an app I'll stop using this app after this charge.
Hi there, thank you for your honest and detailed feedback. You're not the first person to share these views with us, which is why we're currently working on potential updates to our pricing model.
I do want to clarify something, though. The percentage charged on sales (whether 2.9% or 0.6%) only applies to sales generated through your ADG promotions. This percentage is *not* applied to all sales in your store.
However, as I mentioned before, this pricing structure probably does still need some work. We'll definitely take your valuable input into consideration as we address this. Thank you!
Hannes Bez
Director of Customer Experience - Staytuned (ADG)
Looks like it stops working sometimes, pop up doesnt show up every time, and support takes a few days to reply. Replies are vague. I was initially liking it, but now i will need to remove it if it DOESNT work as published.
Thanks for your review. The discount popup doesn't show every time, you are right. We do that on purpose, not to annoy customers. It shows when a discount rule is met and when a discount is applied. We're also building a new feature to show the discount popup based on other factors than what's in the cart (coming at the end of 2019).
About the vague replies, sorry about that. We did improve support as the team grew last few years.
it simply does not work.
we've paid for both premium and for advanced rules add on but discounts don't apply.
support did not help us sort this out and we're now giving it another shot addressing them in trying to sort the issue.
Thanks for the feedback.
It's stopped working and it's caused major issues midway through an ad campaign and now we have lots of angry customers who thought they were getting money off!
The back office now displays
504 Gateway Time-out
nginx/1.4.6 (Ubuntu)
Not good.
Hi, since your review, we have split the app in 3 servers:
- one for the admin part of the app (what merchants play with)
- one for the store side (what customers play with)
- one for what applies the discount automatically
Therefore we split the load and prevent this from happening again.
If you want an app and a good support, this app is not the one, because I just got an issue with the app and I wrote for support but the first email answer me that I set up bad the app, I anwers again for help but after that I didn't get any response, Don't pay for this.
Hi, sorry for the delay, I was checking how the DCart app behaves alongside our app, with our app activated and deactivated. The issue is the same when our app doesn't run, it does fill the DCart discount field with %20 empty parameter (http://somup.com/crnfVho9bX). I've dropped an email to the DCart developers just now, hopefully they come back to me soon. My colleague will also try something in a few hours, when he's back at the office. We'll keep you posted via email.
Counterintuitive and difficult to use. After being installed for some time I then noticed zero sales and investigated why. Source code fault on the APP. 1 week later still no resolution... Oh boy :(
UPDATE on 05/16/2019: We found the cause of the broken checkout. It was cause by the discount code name itself (15%_OFF_US_$100_OR_MORE). Special characters like % and $ and even underscore shouldn't be used in the coupon code name.
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Hi Mark, thanks for the feedback. We sent a login request but it stayed "pending" for 5 days and then got rejected. The issues you faced was specific to your store, we couldn't reproduce this issue our our 3 dev stores. We actually tried many things to fix it our side, but it's almost impossible to reproduce the same store environment with the same apps, same scripts, same theme with the same customization. I apologize for the inconvenience it caused to your business, sincerely. If you want to give another shot to the app, on your live store or on a clone store with the same setup, let us know and we will work on it as long as it's fixed.
I dont know what you have done with this app. It no longer works in my store an the dashboard is terrible. If it aint broke dont fix it.
Thanks for the review. When an app pushes an update, Shopify requires the merchant to approve and to click on "Upgrade". That's probably why it wasn't working for you anymore. We did change the dashboard to be able to add new features to the app.
We have received the worst service in the last three months, and if we had zero stars, I would take it in a heartbeat. Their apps charge high commissions and give very poor service. They charge commission for all the orders in our store that use promo codes, even though these orders and discounts are not generated by their APP. They wrongly collect over a thousand dollars, and this error continues. They always tell you that we are trying to fix this BUG, but in fact they do nothing, they continue this error every day. They promised to refund the money, but soon after they made the payment, they complained to PayPal to refund them. They did all this without any communication or explanation to us. Now they have got the refund back, and their mistake is still continuing. Keep your eyes peeled, users, and double-check your bills. What happened to us may be happening to you, too, but you may not be aware of it.
Thanks for taking the time to update your review. I understand your frustration, particularly given the issues you experienced with the bug that cost you so much money.
We quickly fixed that bug and have been trying to refund you the money you lost ever since. The bug remains fixed and the money's been automatically returned back to us through Paypal each time, and we've received no reply from you when attempting to contact you about this over email.
I'm not sure if you're just not receiving those emails or if there's another issue here. I'll be reaching out to you directly outside of our support platform to see if we can get to the bottom of this.
Regards,
Hannes Bez | Director of Customer Experience