Reviews (289)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for managing complex discount structures, such as tiered discounts and "Buy X, Get Y" offers, which help increase average order values. They appreciate its seamless Shopify integration and auto-update feature that keeps promotions current. The support team is praised for its responsiveness and effective personalized assistance, including video tutorials, enhancing merchant confidence and satisfaction.

July 8, 2024

This is the worst app we've ever used! Stay away! We ran a semi-annual sale last week, and 3 random issues happened and they never fix it for us. 1. Sometimes the app will give customer 100% discount, which means giving away our products for free. 2. Sometimes the app will give customers 70% discount instead of the 30% discount that we set up. 3. Sometimes the app will skip some orders and gave ...

PH5
United States
Over 1 year using the app
Staytuned replied July 10, 2024

Thanks for taking the time to post that. It was painful for me to read, but it seems a fair assessment of your issues. I'm so sorry about your experience with us so far.

I ...

April 5, 2024

Charge for all sales in one market. Got help from their support to setup a few things, but it started to charges us 2.9% sales from 1 whole market, without any features activated from their side.

Asked to remove this app and get a refund, but the help was not help, it was more "try to stay and make it complicated with a lot of questions".

Do not recommend.

Nordic Training Gear
Sweden
24 days using the app
Staytuned replied April 8, 2024

Thanks for taking the time to contact us. I'm sorry about your poor experience with us. I've reviewed the case and I believe most of this was just a communication mixup. I've ...

March 26, 2024

Their Add to Cart is not woking it has been 11 days. I have been trying to get it fixed. They keep saying it is fixed. or giving me different ways to do this. or Outright saying it is fixed. when It is Not. If it works It works. If not don't think support will Help you. They are the Most Exceptionally Bad People.
https://www.awesomescreenshot.com/image/47028957?key=f60425303a32b43fa4f64dbceff86733

Leather Apron
United States
14 days using the app
Staytuned replied March 27, 2024

Leather Apron team, I am so sorry to hear about your experience. I am the CEO (Serge Kassardjian) of the company (staytuned) that owns this app. I am so sorry to hear about ...

October 31, 2018

it simply does not work.
we've paid for both premium and for advanced rules add on but discounts don't apply.
support did not help us sort this out and we're now giving it another shot addressing them in trying to sort the issue.

Yooletta
Israel
Over 3 years using the app
Staytuned replied April 16, 2019

Thanks for the feedback.

November 28, 2016

It's stopped working and it's caused major issues midway through an ad campaign and now we have lots of angry customers who thought they were getting money off!

The back office now displays
504 Gateway Time-out

nginx/1.4.6 (Ubuntu)

Not good.

Gumbiesflipflops
United Kingdom
About 2 years using the app
Staytuned replied April 16, 2019

Hi, since your review, we have split the app in 3 servers:
- one for the admin part of the app (what merchants play with)
- one for the store side (what customers play with) ...

November 20, 2023

Very hard to work with

Uma Oils
United States
Almost 2 years using the app
Staytuned replied November 22, 2023

Thanks for taking the time to let us know about your frustration. I know our support team is currently working with you to try and figure out exactly which part of the app ...

February 3, 2021

If you want an app and a good support, this app is not the one, because I just got an issue with the app and I wrote for support but the first email answer me that I set up bad the app, I anwers again for help but after that I didn't get any response, Don't pay for this.

Hush Puppies Honduras
Honduras
Almost 2 years using the app
Staytuned replied February 3, 2021

Hi, sorry for the delay, I was checking how the DCart app behaves alongside our app, with our app activated and deactivated. The issue is the same when our app doesn't run, ...

May 13, 2019

Counterintuitive and difficult to use. After being installed for some time I then noticed zero sales and investigated why. Source code fault on the APP. 1 week later still no resolution... Oh boy :(

WRAPTIE
Taiwan
Over 1 year using the app
Staytuned replied May 14, 2019

UPDATE on 05/16/2019: We found the cause of the broken checkout. It was cause by the discount code name itself (15%_OFF_US_$100_OR_MORE). Special characters like % and $ and ...

February 18, 2017

I dont know what you have done with this app. It no longer works in my store an the dashboard is terrible. If it aint broke dont fix it.

Divas Closet 2
United Kingdom
11 months using the app
Staytuned replied April 16, 2019

Thanks for the review. When an app pushes an update, Shopify requires the merchant to approve and to click on "Upgrade". That's probably why it wasn't working for you anymore ...

Edited March 16, 2023

We have received the worst service in the last three months, and if we had zero stars, I would take it in a heartbeat. Their apps charge high commissions and give very poor service. They charge commission for all the orders in our store that use promo codes, even though these orders and discounts are not generated by their APP. They wrongly collect over a thousand dollars, and this error ...

Hello.LA.Girl
United States
8 months using the app
Staytuned replied March 16, 2023

Thanks for taking the time to update your review. I understand your frustration, particularly given the issues you experienced with the bug that cost you so much money.

We ...