Reviews (290)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for managing complex discount structures, such as tiered discounts and "Buy X, Get Y" offers, which help increase average order values. They appreciate its seamless Shopify integration and auto-update feature that keeps promotions current. The support team is praised for its responsiveness and effective personalized assistance, including video tutorials, enhancing merchant confidence and satisfaction.

July 25, 2020

We searched for an app that could combine 2 different discounts on Shopify - because in Germany we have for 6 months a VAT deduction - plus our summersales. So we tried this app and it doesn't do the job at all. Besides its very complicated to set up. We tried another app that works fantastically.

Modemeter Stoffmarkt
Germany
About 1 hour using the app
Staytuned replied July 25, 2020

Thanks for the feedback about our app, I'm sorry for the issues you encountered. May I ask you what wasn't working, or what was complicated to set up? I'm simply trying to ...

October 26, 2020

I installed this app to try free trial. I didn’t find what I was looking for and uninstalled it before it expired. But they ended up charging me and now they don’t even care to respond to my and Shopify agent’s email requesting a refund.

홈쇼핑월드
United States
About 1 hour using the app
Staytuned replied October 26, 2020

*Update 10/27/2020: the refund is being processed by Shopify*

Hi, I can see that you've first installed the app on September 21st and our script made a charge on September ...

October 4, 2018

This app used to have some functionality to it. Last time I used it the free version has everything paywalled forcing you to upgrade to premium in order to use even the basic rules. Don't waste your time with this app.

Bomb Thoughts
Canada
35 minutes using the app
Staytuned replied April 16, 2019

Hi, thanks for the feedback. The free part of the app is the discount links feature. We've made it clearer using badges to visually show what you can/cannot access with the ...

November 21, 2021

You do not get all functionality for the monthly price, some aspects needs to be purchased separately which is not mentioned anywhere on shopify apps page.

nappycare.co.za
South Africa
12 minutes using the app
Staytuned replied November 21, 2021

Hi, thanks for the feedback. For the Black Friday sale ($5/mo off), we've edited the app listing page and you are right, some features requiring a one-time fee like Smart ...

April 21, 2020

The "free" plan content would indicate that basic rules for discounts would be available. They are not. I realize I shouldn't complain about anything provided for free, but I wasted 40 minutes trying to figure out what I was missing.

EAV Boutique
Canada
7 minutes using the app
Staytuned replied April 21, 2020

Hi Eva, sorry for the confusion about our pricing. Could you point where you saw the Basic rules were included in the free version of the app? We'll change this to avoid ...

May 22, 2024

Reroos
Japan
About 1 month using the app
Staytuned replied July 17, 2024

Hi there! We've tried to reach out to you several times over the past few weeks to get more information about the problems you're facing with our app, but we don't seem to be ...