Reviews (2,213)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to increase subscriber lists and sales, noting its effectiveness in customer engagement and retention. It features real-time updates, customizable marketing tools like pop-ups and email campaigns, and excels in integration and automation, enhancing conversion rates and ROI. The customer support is also praised for being responsive and helpful, ensuring a smooth user experience.

September 12, 2022

Terrible app. Took 4 days to send an email to 700 subscribers. This app also makes there collection of subscriber data impossible to import into shopify. So if you don’t pay for the app you loose your subscribers.

Tied to the Ocean Studio
Canada
About 1 year using the app
AfterShip replied September 12, 2022

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. ...

Edited November 22, 2021

DOES NOT WORK WITH OUTLOOK. If using Outlook go with ANOTHER APP. The email Marketing Part is terrible to use, anytime Customer Service is quick to respond to a chat but more concerned about closing the case than resolving problems. There system is so buggy and every time I've had issues I'll have to start it over again from the beginning with each new person. Big times waster just trying to get ...

Kissan International
Canada
About 1 year using the app
AfterShip replied September 24, 2021

We are sorry to know that the app is not working for you as expected; as
all the button links sent out on emails are broken.

We are continuously aiming to improve the ...

October 3, 2021

I can't trust a provider who can not keep their words. Our free trail should be ended until December 21st, 2021. But suddenly they change it to October 15th , 2021. I never had an app change their subscription rules as they wish.
How can I trust them if paid subscription? Will they cut me off again in the middle of my subscription?
I have contacted their support and send him a screen shot (prove) ...

lavanilla
Indonesia
10 months using the app
AfterShip replied October 3, 2021

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We have gone ...

Edited July 25, 2021

Giving this app one star because it constantly freezes up on me causing me to have to start from the beginning each time. When I reached out, they told me the basics "clear your catche" "make sure you're connected to a high speed service" etc.... None of those things worked. Every other app attached to my site works perfectly fine so no its not connection issues. I didn't really like how they ...

MountMariah
United States
6 months using the app
AfterShip replied May 31, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we are committed ...

March 1, 2022

Do not use this app. Just use the free Shopify Email app instead, because:
1) It randomly loses my progress when I'm working on an email campaign. You have to manually save every 5 min. Are we back in 90s now?
2) Buggy user interface all around.
3) Rude and unhelpful support. I'm a web developer. I know how easily some of these bugs can be fixed, especially for a big company like theirs. The ...

SymbiOp Garden Shop
United States
4 months using the app
AfterShip replied March 2, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are ...

February 19, 2024

Total fiasco from the start, tried it for three months and had more issues with this app than any other thing I have used in the past 9 years.. Do not recommend, in the slightest.

BoatPlugLight.com
United States
3 months using the app
AfterShip replied February 21, 2024

Thank you for taking the time to share your feedback with us. Please accept our sincere apology for the experience you had. However, this is not the experience we want to ...

Edited May 20, 2021

I used this app for a popup campaign, It worked fine the first time, some time after when I started a second popup campaign it did not work because the coupon code from the first campaign shows as the code of the second campaign, I even deleted the first code to avoid it from showing it and it didn't work, . Tried everything, this app is messed up, it shows any coupon code, not the one you decide ...

Forever Kids Jewelry
Canada
3 months using the app
AfterShip replied May 21, 2021

Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so ...

April 29, 2022

this app will damage your website and the support will not help. Stay away I fixed my website after i deleted this app

Giliarto
United States
About 2 months using the app
AfterShip replied May 3, 2022

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. ...

August 18, 2021

Products are OK, but customer service is terrible, probably the worst that I have experienced! I have been waiting for over a week to get a response to an issue. Sent out 2 messages, but nothing.

HACKNEY NINE
Canada
About 2 months using the app
AfterShip replied August 19, 2021

I am sorry to know about your experience with customer service support. We will surely work towards not letting this happen in the future.

Your feedback has been noted. We ...

September 17, 2021

SCAM ALERT! they claim to give you unlimited emails then slowly begin to charge you, banner on the app say something but support says a different things, be aware of fake advertising, fake advise by their CSR I can't get my head around how Shopify lets an app like this on the app store also they MAKE YOUR STORE LAG AND BECOME SLOWER,... I contacted support and is a nightmare im for real 100% STAY ...

Belial Clothing Co.
Costa Rica
About 2 months using the app
AfterShip replied September 17, 2021

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We have gone ...