Reviews (6,375)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its exceptional customer service, with team members like Jai, Karen, and Ayushi often highlighted for their helpfulness. It's noted for being user-friendly and easy to set up, ideal for those new to email marketing and SMS. The app is effective in boosting customer engagement and business growth with features like email campaigns, automation tools, and insightful dashboards. Additionally, it's considered cost-effective, offering valuable free features that benefit new or expanding businesses. The responsive support team and educational resources also contribute to a positive user experience.
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This app is horrible. They overcharged me and when you need help it takes forever. Ill never use them again. Please read your statements and see what they are charging you each month. They can't even explain to me why they double billed me. Never again.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
I would like to inform you that you used a 50% coupon for the first cycle and from second cycle you started getting the complete subscription charges. As a good will gesture our experts have already processed the best possible refund for you.
We certainly are looking forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Great service for TIK tok stock feed but pricing is too high, We have moved from Aftership which was $1299 to CED commerce which is $249 they do exactly the same $1000 a month is a very big saving i would suggest to contact CED commerce
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We do understand that you are not happy with the pricing of the app. As a good will gesture our experts have offered you the best discount offers already.
We certainly are looking forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
its just a wasting of time .
they allot of issues , when i talked with customer service they traying to make me I'm the one who have the problem.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
I like to share that with Aftership marketing emails and SMS you will be able to send automated emails to your subscribers only and it is not possible to send emails to no subscribers. We have already shared the list of features available regards the automatic flows via chat.
We certainly are looking forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Free offers that don't exist. Lies to their professional customers!
Thank you for your feedback regarding the feature that is only available in our paid plan. We appreciate your input and understand your frustration.
We strive to provide the best possible experience for all our users, including those on the free plan. While some advanced features are reserved for our paid subscribers, we value your feedback and will consider it as we continue to improve our services.
If you have any other suggestions or feedback, please feel free to share them with us. We want to ensure that all our users have a positive experience with our platform.
Thank you for being a part of our community.
I would like to share my experience. I have been using the Automizely Email Marketing and SMS app for about a year, and I believe I am qualified to represent a portion of users in expressing my genuine feelings.
Initially, I had a positive impression because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, things took a turn at the beginning of this year when I was organizing my invoices and discovered that they had charged me twice in a month. I investigated my past records and found that they had frequently charged me twice at irregular intervals throughout the year. Upon discovering this, I immediately contacted their customer service team. I was assisted by two customer service representatives, but after asking me a few questions, they asked me to wait for their investigation and then disappeared. Yes, you heard it right. When I went back to follow up after waiting for 1 or 2 hours, I found that they had gone offline... This intermittent communication continued, and even after waiting for a week, no one contacted me. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing information and expense records, hoping they could help me get in touch with the app developers. Currently, I am still waiting for a response from them.
Today, as I started organizing the invoices for March, I was reminded of their indifference, and it felt disheartening. As a long-term user, I feel that my concerns have not been handled properly, and my difficulties have been met with indifference. So, how would they treat newly installed users?
Believe me, before installing an app, caution is necessary because an app not only embeds code into your store but also affects all subsequent sales processes. When you want to switch apps, it is not as simple as just deleting it. You also need to consider the closed loop of customer purchase cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the speed of your store's loading.
In conclusion, I am unsure if I should continue using their app. I am genuinely concerned that they might occasionally overcharge me on my credit card, and it truly saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.
Dear Customer,
We understand that you are unhappy with the billing explanation that was provided to you and the delay, which has led to a negative experience. We value you as a customer and it is disappointing to learn that we have not met your expectations.
We are investigating the multiple charges issue that you have raised and have sent you an email as well to further follow up to help resolve the matter.
We are fully committed to ensuring there is no discrepancy in the billing charges and look forward to resolving it at the earliest.
Thank you for your patience and understanding.
Best regards,
Team AfterShip.
Be warned. We are in a mess right now because this App does not offer privacy safety for incoming emails and we had 3000 unauthorized emails into our database that we had to delete one by one. When we asked Automizely Email to assist, they only could say, "you have been disconnected" even though there has been some sort of computer breach as we are still getting emails through the PopUp that we used from this company into Shopify. I would not recommend.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you’ve experienced. We take user privacy and data security very seriously, and we are deeply sorry for the unauthorized emails that entered your database.
We need some information to check the issue further and one of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email.
We want to assure you that your privacy and security are our top priorities. We would appreciate the opportunity to connect with you directly to gather more information about your experience and work towards a resolution.
We are open to any suggestions. We will try our best to provide you with the best experience.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
******THEY HAVE FORCED ME TO CHANGE THE REVIEW!***** The app is fine for a basic store with couple of hundred subscribers but you can not trust this app! They launch new features without testing which can be very damaging for your brand which has happened to us. They launched a new feature in newsletter where the email will show the last viewed items to subscribers but instead it did not show anything and showed some code in the email. The email was sent to over 8000 people so you can imagine the debacle. When I contacted customer support, the guy first said its browser issue and then said forward me the email you recieved. I forwarded him the email and he said he can see everything in correct format. I asked him to take a screenshot of what he received and he said he can't do that which was surprising. I kept pushing him to send me screenshot and finally he sent me a screenshot of the top banner which did not show anything. After that he said, problem is more complex and he has forwarded it to the other department which basically means he lied about what he received in email! Since then, I haven't heard from them. Imaging how its ruined our brand with this amateur app. A word of advice, go for a more reputed app which you can trust and have reliable customer support if you want to grow you busniess.
I used Social proof not working in website useless app going to remove it , i dnt know people are saying its good app
Hello,
We tried to contact you on your email to address your queries. Please let us know if the issue got fixed and help us receive a good rating. Awaiting your response.
Thanks
Team AfterShip
Tricked me into upgrading plan and then after the feature is not avaialable refused to refund!
Everything is so complicated in the aftership apps suite and support is probably AI chatbots
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We understand that our app didn’t meet your expectations and we are continuously working to improve the application hence you will notice other enhanced features soon. Also, we've processed the refund from our end.
You are our valued user and we always aim to deliver a great experience. One of our experts has sent an email to you so that we can connect over the screen share meeting to help you further.
Again, we regret the inconvenience caused to you.
Regards,
Team AfterShip
I'm giving this a star for one reason which is a big deal. When anybody subscribes to your email, they automatically send a welcome email to the subscriber using their email, which means, if the subscriber tries to respond to that email, they would be the one to receive the email (this makes you lose your customers to them). This is totally wrong and seems like a scam. I have been asking them to assist with changing the sender's email from their's to my company's email but they refused to assist. They give you the run around till you give up.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.
I understand you are concerned about changing the sender's email to your company's email. We will try our best to assist you on the same.
We will try our best to ensure that your experience the best customer support. We are available 24 X 7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Hope we resolve this for you as per your expectations and continue to provide you nothing but the best.
Regards,
Rupam
Team Automizely