Reviews (6,391)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and satisfaction with timely order updates and promotional messages. They report increased conversion rates and ROI, crediting its real-time updates, email campaigns, and automation tools. The user-friendly interface and easy setup facilitate marketing tasks like SMS updates and pop-up creation. Customer support is also praised for being quick and helpful.

December 4, 2024

Good Service

Sassy N Chic Boutique
United States
About 4 years using the app
AfterShip replied December 5, 2024

Thanks for your valuable feedback.

We are glad to know that our app met your expectations so far. It is always nice to know the requirements of our users so that we can meet ...

May 7, 2024

I'm giving 5 stars to Jai, my customer service rep today. And 3 stars to Automizely. Jai was wonderful; he answered my questions quickly and helped me understand what was happening.

Automizely I'm still figuring out. I don't see a way to add photos to your texts, I can't schedule them for the exact time I want (we like to send texts 2-3 minutes before the hour to let people know we're going live ...

Style Dots
United States
About 1 month using the app
AfterShip replied May 8, 2024

Thank you for sharing the feedback for support.

I'm sorry to hear that you're facing some challenges with Automizely.

For scheduling texts at specific times, Automizely ...

March 20, 2024

this app it s help me a lot for selling a lot of product

My Store
United States
About 2 months using the app
AfterShip replied March 21, 2024

Thanks for your valuable feedback.

We are glad to know that our app met your expectations so far. It is always nice to know the requirements of our users so that we can meet ...

July 8, 2024

Den är bra men man måste betala för många funktioner

xDogs AB
Sweden
6 months using the app
AfterShip replied July 9, 2024

Thank you for your valuable feedback. We are pleased to know that you are happy with our services.

We are welcome to suggestions. Please let us know if you have any ideas ...

Edited June 3, 2020

I liked this app on the first 2 weeks. But now the Social proof didn't update the data. I don't know why. Social proof didn't update the data of my new orders. Since last week.

INHALCO
United States
About 4 years using the app
AfterShip replied June 9, 2020

Hello,
Thank you for your feedback. Could you please help us receive the Account ID so that we could investigate.
Thanks
Team AfterShip

November 2, 2023

Thank you for quick help. very useful app.
but test email for newsletter is not free.

THE ULTIMATE GEAR LTD
United Kingdom
Almost 3 years using the app
AfterShip replied November 3, 2023

Thanks for your valuable feedback.
We are glad to know that you found our application useful. Please note that the test email feature is free to use.
We are open to each ...

March 17, 2021

Using it for pop-ups, abandoned carts and follow-up emails. Works well. Over 6 contacts aready created with only 7 unsubscribes.

Klodhoppers
United Kingdom
Almost 3 years using the app
AfterShip replied March 17, 2021

Hello,

Thank you for your feedback.

We would like to inform you that you will receive an email from one of our experts to get the issues that you are facing while using our ...

Edited March 4, 2022

This is such a horrible app. I paid for the service to be able to send emails. They cancelled my account before my cycle was over and won't give me my money back. I can't use the serivce that I paid for and I can't get my money back neither. Give me my money back! THIS APP WORKED GREAT WHEN IT WAS FREE! THE PRICE IS FINE IF IT WORKED RIGHT. EVER SINCE THE PRICE CHANGE THE APP GLINCHES ALL THE ...

Bserene
United States
Over 2 years using the app
AfterShip replied January 9, 2022

I am sorry to know that the app is not working as expected and you would like to get a refund for the last month.

We are open to suggestions. It is always nice to understand ...

August 11, 2022

I used this app for pop ups, I really like the customer service, I would like more services added to the free format.

MODISHMARY CLOTHING
Canada
Over 2 years using the app
May 30, 2020

Useful but kind of tricky to understand at the beginning, would love to have more options in the pop up sizes

Röa Design
Spain
Over 2 years using the app
AfterShip replied June 1, 2020

Hello,
Thank you for your suggestion. The request has been cascaded to the Product Team for implementation. We will keep you posted on the progress.
Thanks
Team AfterShip