Reviews (2,515)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective post-sale communication, which enhances customer satisfaction and boosts sales. It is easy to use, featuring impactful SMS marketing tools and versatile email templates. The app is also noted for its excellent customer service and smooth integration with existing systems. Merchants appreciate its robust functionality and reliable support, making it a valuable tool for email marketing.
Refine
-
By rating
Products are OK, but customer service is terrible, probably the worst that I have experienced! I have been waiting for over a week to get a response to an issue. Sent out 2 messages, but nothing.
I am sorry to know about your experience with customer service support. We will surely work towards not letting this happen in the future.
Your feedback has been noted. We ...
SCAM ALERT! they claim to give you unlimited emails then slowly begin to charge you, banner on the app say something but support says a different things, be aware of fake advertising, fake advise by their CSR I can't get my head around how Shopify lets an app like this on the app store also they MAKE YOUR STORE LAG AND BECOME SLOWER,... I contacted support and is a nightmare im for real 100% STAY ...
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We have gone ...
Huge bad app, overcharge me $89 and $119. email sender never set up for me , no one help for real things , always wrong things , very bad app , please dont use this at all
Thank you for sharing your feedback with us.
I apologize for the inconvenience caused regarding the sender's email verification and billing charges.
As you said that you didn ...
Unable to send newsletters as the app has errors. The product does not work. Very disappointed. Slow support, did nothing about the issue. Moreover, you have to use YOUR own email for sending the newsletters - you are not provided with a free SMTP server. Basically, you are paying money just for the interface rather than the actual sending of newsletters. Yet, you are charged on the basis of the ...
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
You are ...
This app has THE WORST CUSTOMER SERVICE!! I used their sales boost function and it messed up my code. I was simply asking them to fix the code because obviously their app made a mess. It took ONE MONTH AND A HALF of emailing and THE ISSUE STILL HASN'T BEEN FIXED. I will now need to hire a coder to fix the issue because THEIR CUSTOMER SERVICE IS THE WORST!!
Hello,
We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is let our customers down.
However, the problem you've ...
There is no customer support, not even a live chat! Doesn't work. Tried the sales boost countdown, it doesn't show up anywhere.
Hello,
Thank you for your feedback. We have two options to have this feature enabled on: 1. Home/Collection Page and 2. Product Page. You need to have it enabled. Please ...
Quite possibly the worst customer assistance I've ever experienced - the responses I received are completely irrellevant and none of my website visitors have received their welcome emails from the pop up. I'm giving up on this app.
Hello,
It is unfortunate to see that you have a bad experience with the app. The pop up for the emails has to be enabled first. Please help me receive the details as I cannot ...
it doesn't sync with your Shopify customers. and you can't add another email to set as the sender's email.
Hello,
Thank you for the suggestion. The features that you have requested are in pipeline and are expected to get launched by June.
Thanks
Team AfterShip
If a customer accidentally exits the signup popup box they can't get it back, therefore denying me an email address and them a discount. I contacted support and they told me once that box is gone you can't get it back. I'm going to have to find something else.
Thank you for the valuable feedback. Our development team is working on the feature.
We will notify you once the fix is deployed.
Kind regards,
Sumit
This app does not work properly and support is absolutely horrible. Trust me, find a different app. Shopify, you also get a poor rating for forcing me to give a min 100 words to give this review.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
You are ...