Reviews (6,390)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and satisfaction with timely order updates and promotional messages. They report increased conversion rates and ROI, crediting its real-time updates, email campaigns, and automation tools. The user-friendly interface and easy setup facilitate marketing tasks like SMS updates and pop-up creation. Customer support is also praised for being quick and helpful.
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DOES NOT WORK WITH OUTLOOK. If using Outlook go with ANOTHER APP. The email Marketing Part is terrible to use, anytime Customer Service is quick to respond to a chat but more concerned about closing the case than resolving problems. There system is so buggy and every time I've had issues I'll have to start it over again from the beginning with each new person. Big times waster just trying to get each email set up. It's also very restrictive and never looks like how you designed it in composer
We are sorry to know that the app is not working for you as expected; as
all the button links sent out on emails are broken.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application.
We will try our best to ensure that you experience the best customer support.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Regards,
Rupam
Team Automizely
I can't trust a provider who can not keep their words. Our free trail should be ended until December 21st, 2021. But suddenly they change it to October 15th , 2021. I never had an app change their subscription rules as they wish.
How can I trust them if paid subscription? Will they cut me off again in the middle of my subscription?
I have contacted their support and send him a screen shot (prove) that our subscription will be ended at December 2021. But the support agent offer me a one month extension of free trial. This is so weird that they can't keep THEIR OWN PROMISE to their client on their own offer.
I was going to subscribe with paid option later on December, but looking on their current behaviors, I prefer to choose other honest provider.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We have gone through the chat transcripts and found that you are concerned about the email quota that was promised till December. Please note that we have introduced different plans for sending the email to a certain contact limit.
However, we have forwarded your request to our team. Our team will contact you via email shortly to assist you.
We believe in transparency and customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations.
We appreciate your understanding in regard to this matter and regret the inconvenience caused to you.
Regards,
Riyaz Ansari
Team Automizely
This app has THE WORST CUSTOMER SERVICE!! I used their sales boost function and it messed up my code. I was simply asking them to fix the code because obviously their app made a mess. It took ONE MONTH AND A HALF of emailing and THE ISSUE STILL HASN'T BEEN FIXED. I will now need to hire a coder to fix the issue because THEIR CUSTOMER SERVICE IS THE WORST!!
Hello,
We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is let our customers down.
However, the problem you've witnessed is not related to our product. Thus, our team has sent a detailed email stating the same to you and has come up with steps to fix this problem for you.
Request you to check that once and let us know if the problem persists.
We hope you'll give us a chance to make this work for you.
Thank you.
What can I do to get some assistance in here since this people when you chat with them telling you the same line wait for email it's been 10 days and no help.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely
I used the app to put stress by placing stickers on all the products and all the collections but unfortunately, it does not work very well.
There is much better elsewhere.
And social proof is bug : variable ICITYI does not work.
At the end : loose a lot of time and app deleted
no button to send bug and ask for help
Hello,
Thank you for your feedback. We have tested and found that the features are working fine. Could you please check again and let us know if you still face any issues.
Thanks
Team AfterShip
At first this app seem great but 2 weeks later and I can’t even get in the app.
I’ve tried multiple different browsers, cleared cookies and caches and still nothing. Customer service takes forever to respond. Can’t access anything. And 1st time you ask for help they’re quick to help so they can force you to leave a good review.
Don’t do it, def find you another app cause I Definitely will be looking for a better app.
Giving this app one star because it constantly freezes up on me causing me to have to start from the beginning each time. When I reached out, they told me the basics "clear your catche" "make sure you're connected to a high speed service" etc.... None of those things worked. Every other app attached to my site works perfectly fine so no its not connection issues. I didn't really like how they didn't ever resolve my issue. Other then that, the app is a good/decent app for sending out emails, pop ups, etc... this is just my experience, everyone might not have the same. adding onto this review as I am continuing to experience inconveniences with this app. 1.) I had "Powered By Automizely" removed from my pop up about 6 months ago and is suddenly appeared again. When asked to remove I was told it may not be able to be removed bc I have a free shopify plan?? which I don't, and makes no sense considering it was removed previously. 2.) Right after that issue, I go to send a newsletter out and its telling me I can ONLY send to 300 contacts because they need to verify that I am not a spammer? I was told I would have to wait 12-24 hrs. This is such an inconvenience considering as a business I must send out newsletters in a timely manner. I am searching for a new newsletter app that I can switch over to because I am finally fed up with the issues I keep having
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely
Avoid any product created by Automizely. Customer service is friendly but they are not knowledgeable about their own product and are effectively useless. I have deleted all their apps. RUN!
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Shahvaz
Team Automizely
Very difficult to work with. per there website and my account, my subscription for mail services is turned off. I have a large contact list so the bill is over $200 added monthly to shopify. Well they STILL have the charging going on for september eventhough my automizely account says free plan.