Reviews (6,384)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer engagement and conversion rates with its real-time updates and promotional tools. It's noted for being user-friendly and easy to set up, offering features like email campaigns and automation tools that effectively support various marketing needs. The app is reliable, and the support team, including noted members like Jai, Karan, and Shaim, is quick to resolve issues, providing exceptional customer service. Merchants appreciate how the app enhances customer satisfaction and streamlines communication.
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出BUG了，无限加载，废了。。为什么会要求评论要100个字符？这是什么奇怪要求，也是无语了。非要叽歪这么多字不成。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
I have my contacts move from another email marketing and have been verified by another App, unfortunately when i send they told me my emails listing contain spam but did not review further as some engine will stop the emails bounced and suppress it but for them, i have no idea. i asked for 3 days and they not response and each time different agent response i have to repeat few times the same issues as my account is suspended! Horrible service.
Email popup board remove
Thank you for sharing your feedback with us.
Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We understand that you are facing concern with branding removal, however we've already removed the branding for you.
One of our experts has sent an email to you so that we can connect over the screen share meeting to double check the concern and fix it on priority.
You are really valuable to us and your satisfaction is our utmost priority.
Again, we regret the inconvenience caused to you.
I used this app for a popup campaign, It worked fine the first time, some time after when I started a second popup campaign it did not work because the coupon code from the first campaign shows as the code of the second campaign, I even deleted the first code to avoid it from showing it and it didn't work, . Tried everything, this app is messed up, it shows any coupon code, not the one you decide to,. Its Very confusing for costumers and frustrating, I need to find an app that works well always not just the first time.
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with utmost priority.
I would request you to please tell us what we can help you with and what are your expectations using Mobile app. We will try our best to assist you on the same.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.
Regards,
Automizely Marketing Team
There is no customer support, not even a live chat! Doesn't work. Tried the sales boost countdown, it doesn't show up anywhere.
Hello,
Thank you for your feedback. We have two options to have this feature enabled on: 1. Home/Collection Page and 2. Product Page. You need to have it enabled. Please check it again and let us know if you have issues and we will take care of it.
Thanks
Team AfterShip
Products are OK, but customer service is terrible, probably the worst that I have experienced! I have been waiting for over a week to get a response to an issue. Sent out 2 messages, but nothing.
I am sorry to know about your experience with customer service support. We will surely work towards not letting this happen in the future.
Your feedback has been noted. We will try our best to ensure that you experience the best customer support. We are available 24 X 7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
Hope we resolve this for you as per your expectations and continue to provide you nothing but the best.
Regards,
Rupam
Team Automizely
Huge bad app, overcharge me $89 and $119. email sender never set up for me , no one help for real things , always wrong things , very bad app , please dont use this at all
Thank you for sharing your feedback with us.
I apologize for the inconvenience caused regarding the sender's email verification and billing charges.
As you said that you didn't use the features, I verified that we had already taken steps toward a refund for the previous two months, waiting for your confirmation. However, I'm sending a mail with the steps in regard to verifying the sender's email. We kindly ask that you let us know your availability to fix the problem.
Since you are a valued customer, we constantly strive to provide a wonderful experience. Knowing that our service fell short of your expectations makes us very sad.
Looking forward to hear from you.
Regards,
Team Automizely
Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....
Dear user,
We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.
We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.
We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at support@aftership.com. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.
Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
this app will damage your website and the support will not help. Stay away I fixed my website after i deleted this app
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Automizely
SCAM ALERT! they claim to give you unlimited emails then slowly begin to charge you, banner on the app say something but support says a different things, be aware of fake advertising, fake advise by their CSR I can't get my head around how Shopify lets an app like this on the app store also they MAKE YOUR STORE LAG AND BECOME SLOWER,... I contacted support and is a nightmare im for real 100% STAY AWAY THIS APP IS TERRIBLE....SAVE YOUR TIME, RESOURCES, PATIENCE AND MONEY THIS GUYS ARE TERRIBLE AND HAVE SUCH TACTICS TO TRICK YOU VIA CHAT YOU CAN SPEND 1HOURS OR YOUR TIME DEALING WITH LIES AND GETTING THE RUN AROUND, THEY BEG FOR REVIEWS AT THE BEGGING OF THE TRIAL AND ACT ALL NICE BUT ONCE THATS OVER GET YOUR SEATBELTS ON COZ THE TRUE NATURE OF THIS APP COMES TO PLAY AND IS SCARY TO SEE SUCH SERVICE.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We have gone through the chat transcripts and found that you want to get the quota of your emails increased to approximately 4,000 plus contacts. Please note that we have introduced different plans for sending the email to a certain contact limit. This is why our support team suggested the best plan that would suit you in accordance with the number of contacts you have. I apologise if there was some miscommunication.
We believe in transparency and that is why you see a banner on your admin page to increase the limit of your email contacts if you wish to.
However, we have forwarded your request to our team so that the limit can be increased for your emails. Our team will contact you via email shortly to assist you.
Customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations.
We appreciate your understanding in regard to this matter and regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely