Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, comprehensive features, and top-notch customer service. It offers email automation, segmentation, A/B testing, and SMS marketing tools, along with customizable templates and detailed reports. Merchants value the ability to tailor messages based on customer behavior, leading to increased engagement and sales. The app's responsive customer service is frequently praised. It integrates seamlessly with stores and offers numerous free features, making it ideal for beginners. It's recognized as one of the best for email marketing and pop-ups, and is seen as an effective tool for boosting sales.

October 27, 2022

Instalei o app, porém ele fecha inesperadamente... Desinstalei e reinstalei e continua igual. Não posso fazer uma analise , não tem como, pois não consegui usa-lo.

Beleza Solar
Brazil
About 1 month using the app
AfterShip & Automizely replied October 27, 2022

I am sorry to know that you were unable to use the application perfectly.

We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Anmol
Team Automizely

May 1, 2020

I can't find the abandoned cart emails that were sent by your app. I would like to see which email addresses your app has sent to and tally them with my customers' email addresses captured in my Shopify store.

Argos Doggo
United States
About 1 month using the app
AfterShip & Automizely replied June 1, 2020

Hello,
Thank you for your feedback. We have checked your account and found that the Abandoned Cart emails are all disabled. You need to enable them to be able to send them to the target recipients.
Thanks
Team AfterShip

Edited June 3, 2020

I liked this app on the first 2 weeks. But now the Social proof didn't update the data. I don't know why. Social proof didn't update the data of my new orders. Since last week.

INHALCO
United States
About 1 month using the app
AfterShip & Automizely replied June 9, 2020

Hello,
Thank you for your feedback. Could you please help us receive the Account ID so that we could investigate.
Thanks
Team AfterShip

October 29, 2020

It’s okay. I wish the pop ups didn’t have your brand in the bottom. Wish this could be something you guys update.

URBAN DESIGNZ & CLOTHING BOUTIQUE
United States
About 1 month using the app
AfterShip & Automizely replied October 29, 2020

Thank you for your review. The option to remove our branding "Powered by Automizely" is already available on your account. We have updated the settings on your account and the option will be visible now. (Please refresh the page once to see the changes)

I hope this will make your experience a 5 star one. Eagerly waiting to see the update on the rating as well.

In case if you have any other query do reach out to the chat team via the chat option on the bottom right corner of your Automizely account. We are available 24 X 7.

Kind regards,
Mudit

July 16, 2021

I set up this app yesterday. I will review after I use it for a while so that I can provide an accurate review. Meanwhile, the support has been great.

Veronicare
United States
About 1 month using the app
AfterShip & Automizely replied July 18, 2021

Thanks for sharing your valuable feedback.

We are open to any suggestions. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com

Regards,
Neelima Aggarwal
Team Automizely

December 25, 2019

I got informed and updated with many helpful information. I will keep and continue using for my store.

artnhome
Germany
30 days using the app
Edited February 9, 2020

Its tedious. Not saying it's hard to use but too many steps to get an automated email for my store.

S-expressions Fantasy Shop
United States
25 days using the app
Edited March 25, 2020

I really love this app so far! It's just what I need for email
marketing and it makes it easy for me. Plus the other apps integrated
within it add different amazing tweaks to my website that I didn't
think I needed until now! Unfortunately, I can't give it a full 5
stars ONLY BECAUSE my pop-up isn't syncing with my subscriber list
and my gift emails aren't being sent for some reason. There's also a
limitation of fonts you can use and that differs for whatever element
you're editing. I like all of my text and color schemes to be in
sync; because that's how your brand is supposed to be. From the
website to the emails and pop-ups; everything needs to be in sync for
me. I love that you can use emojis when you're editing, but I don't
like that you can't use them for EVERY editing element. Those two
things are the only issue for me but other than that, this app is
flawless!

Jay're Naturals
United States
22 days using the app
November 30, 2020

Hi, I used this app for a few days but I'm afraid I will uninstall it soon. The app really seems promisor, however I think it is still in the early days so it doesn't really fit our business. I was impress with all the features they offer, but I was then very disappointed how they really work. The push notifications show your shopify url, your marketing campaigns have no analytics apart from email opening and Opening Rates (which I'm not entirely sure if it means what I think it means), the birthday emails are pretty cool! However they do not have an option to upload the birthdays of our current customers. They can also create an app for you, but people have to download a sort of MarketPlace app and once they open it looks like its a basic store of yours. That us pretty cool, but we didn't like the fact that our customers had to download an app that its not ours original. If you don't mind that then the app feature is gonna be cool. Their pop us do not have an option to only show on certain pages, I also think this is something more specific to us than to most of people, so maybe this app does fit many.
The app always worked well, no glitches at all and very smoot. The customer service was also a 3 out of 5. I really appreciate their patience to all my question but seems after a while they were ignoring some of my questions, telling me they would check something for me but never actually came back with an answer, however they answered 80% of our questions so I would say it is not entirely bad. If the above stuff I mentioned to not bother you then this app is actually good.

Kuwaloo Care
United Kingdom
21 days using the app
AfterShip & Automizely replied November 30, 2020

Hello,

I acknowledge your feedback and would like to make your experience better.

One of our experts will get in touch with you so that we can explain every feature in a detailed manner.

Regards,
Mukul Saxena

June 25, 2020

I have just set up this app and I tried to use "Welcome e-mails" ( I subscribed to my shop site but Welcome message wasn't sent and I received nothing) What's wrong? How I can be sure that other features work appropriately?

VINTEQUILA
United Kingdom
19 days using the app
AfterShip & Automizely replied July 1, 2020

Hello,
The reason that the email was not sent because there are currently no pop-up subscribers in your account. I had sent a test email, pls let me know if you have received it.