Reviews (6,391)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and satisfaction with timely order updates and promotional messages. They report increased conversion rates and ROI, crediting its real-time updates, email campaigns, and automation tools. The user-friendly interface and easy setup facilitate marketing tasks like SMS updates and pop-up creation. Customer support is also praised for being quick and helpful.

Edited February 9, 2020

Its tedious. Not saying it's hard to use but too many steps to get an automated email for my store.

S-expressions Fantasy Shop
United States
25 days using the app
Edited March 25, 2020

I really love this app so far! It's just what I need for email
marketing and it makes it easy for me. Plus the other apps integrated
within it add different amazing tweaks to my website that I didn't
think I needed until now! Unfortunately, I can't give it a full 5
stars ONLY BECAUSE my pop-up isn't syncing with my subscriber list
and my gift emails aren't being sent for some reason. There's also ...

Jay're Naturals
United States
22 days using the app
November 30, 2020

Hi, I used this app for a few days but I'm afraid I will uninstall it soon. The app really seems promisor, however I think it is still in the early days so it doesn't really fit our business. I was impress with all the features they offer, but I was then very disappointed how they really work. The push notifications show your shopify url, your marketing campaigns have no analytics apart from ...

Kuwaloo Care
United Kingdom
21 days using the app
AfterShip replied November 30, 2020

Hello,

I acknowledge your feedback and would like to make your experience better.

One of our experts will get in touch with you so that we can explain every feature in a ...

June 25, 2020

I have just set up this app and I tried to use "Welcome e-mails" ( I subscribed to my shop site but Welcome message wasn't sent and I received nothing) What's wrong? How I can be sure that other features work appropriately?

VINTEQUILA
United Kingdom
19 days using the app
AfterShip replied July 1, 2020

Hello,
The reason that the email was not sent because there are currently no pop-up subscribers in your account. I had sent a test email, pls let me know if you have received ...

November 28, 2019

App works, but i was a bit disappointed to know that I cant access any of the collected email addresses. All i can do is send them pop ups, not emails (yet, they say). If you're okay with that, this app will work well for you.

Devti
United Kingdom
19 days using the app
June 8, 2020

Hi, I keep getting this message -"Cannot read property 'app' of undefined" not pulling images in on social proof pop up - please let me know what this means? Thank you!

Whitecrate Shop
United Kingdom
13 days using the app
AfterShip replied June 9, 2020

Hello,
Thank you for your feedback. Could you please help us receive the Account email address so that we could check and help you with the fix.
Thanks
Team AfterShip

February 21, 2020

Still getting familiar with it but it is easy to use and simple. It is actually fun to use, hussle free editing

4OURMLY
Zimbabwe
5 days using the app
AfterShip replied February 26, 2020

Hello,
Thank you for sharing your feedback. Please let us know if you have tested the app and satisfied with it. Please take a minute to revisit the review and provide us ...

August 20, 2022

It's great to have people help you online - I wish mobile pop up was able to show image as well as text

Paws R Uz
United States
3 days using the app
April 4, 2020

Thus far, I enjoy the app, SERIOUSLY! The only concerns I have is the conversions page freezes & I have to refresh upon clicking on it. Also, if I click "save", I would only want it to save on that page, not take me to the very beginning to put me in a position of clicking "edit" again.

Satin Marche
United States
2 days using the app
June 21, 2022

I use this app to help me set automatic email on Shopify...I am still testing it...but so far I think it's quite useful...

CATCCI
Hong Kong SAR
2 days using the app
AfterShip replied June 21, 2022

Thanks for your valuable feedback.

We are glad to know that our app met your expectations so far. It is always nice to know the requirements of our users so that we can meet ...