Reviews (6,391)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and satisfaction with timely order updates and promotional messages. They report increased conversion rates and ROI, crediting its real-time updates, email campaigns, and automation tools. The user-friendly interface and easy setup facilitate marketing tasks like SMS updates and pop-up creation. Customer support is also praised for being quick and helpful.
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Products seem okay, but customer service is absolutely the worst you can find. No clue on what they are doing if you have a problem. Wanted to add other app from this company, but after this experience, no way! EDIT : It's been 2 hours now, still not close to solving my problem, will just delete the app and find another one. Don't waste your time on this one.
It is really unfortunate that your expectations were not met in your recent interaction with us. We will surely work towards not letting this happen in the future. Your ...
We are having problems with the sale booster, we would like both the inventory controller and the countdown to be shown before the add to cart button.
This app does not work properly and support is absolutely horrible. Trust me, find a different app. Shopify, you also get a poor rating for forcing me to give a min 100 words to give this review.
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
You are ...
BEWARE READ THIS: They USE YOUR WEBSITE front page to put their own ADS. Your store looks untrustworthy and not professional at all. It can be the best app in the world but it is NOT WORTH losing THE REPUTATION OF YOUR STORE for it. I had to remove the app to get rid of the huge AD on top of my store's name.
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Thank you for your feedback. We have disabled the bar showcasing our advertisement. Please check now and let us know if that suits you now.
Thanks
Team AfterShip
DO NOT DOWNLOAD. THIS APP IS SHOCKING. I ENABLED A POP UP AND IT DIDNT WORK FOR GOODNESS KNOWS HOW LONG. CUSTOMER SERVICE IS ROBOTIC AND DONT HELP. LISTEN TO ME, DON'T DO IT, I COMPLETELY REGRET THIS
It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.
It is our constant endeavor to delight ...
Kept telling me for 5 days that my issue will be solved in max. 24 hrs. On day 6 told me that they won't do it at all. Really bad experience.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Please be rest assured that we are here to ...
I originally provided this company with a great rating for the easy use of the tool. However, I have updated my score due to performance issues I experienced on Black Friday that continue to spam my subscribers repeatedly. The technical, while quick to respond are unable to stop the spamming and for the last 17 hours, my customers have received the same email over and over. I will never use this ...
Thank you for sharing your valuable feedback.
We apologise for the inconvenience caused. We have gone through the chat transcripts and we are discussing this situation with ...
can't install ............always fill in the blank box but not valid submit button，i don't how to use。。no support
Hello,
Thank you for your review. Could you please write to support@aftership.com which is available for help 24X7. Please share a screenshot to help understand the issue and ...
Unfortunately, the automations didn't work on my site. I spoke with 3 different people, who all told me 3 different solutions, I won't be continuing to use to use this and wouldn't recommend the service either.
I am sorry to know that the automations were not working on your site. I apologize for the inconvenience this has caused to you. I would request you to please tell us what we ...
My original review below shows how it all started. I noticed in 48 hours, I have not made a single sale. I got over 200 visitors a day but no sale. I then discovered that when you try to add stuff to the cart, it just keeps loading and nothing happens. So I deleted this app and the problem was gone instantly. I can not believe this app is free. It has all the conversion tools you would ever need ...
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so ...