Reviews (6,391)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and satisfaction with timely order updates and promotional messages. They report increased conversion rates and ROI, crediting its real-time updates, email campaigns, and automation tools. The user-friendly interface and easy setup facilitate marketing tasks like SMS updates and pop-up creation. Customer support is also praised for being quick and helpful.

Edited August 15, 2021

Products seem okay, but customer service is absolutely the worst you can find. No clue on what they are doing if you have a problem. Wanted to add other app from this company, but after this experience, no way! EDIT : It's been 2 hours now, still not close to solving my problem, will just delete the app and find another one. Don't waste your time on this one.

Koop
Canada
7 days using the app
AfterShip replied August 16, 2021

It is really unfortunate that your expectations were not met in your recent interaction with us. We will surely work towards not letting this happen in the future. Your ...

April 27, 2020

We are having problems with the sale booster, we would like both the inventory controller and the countdown to be shown before the add to cart button.

LINDAS
Spain
7 days using the app
November 27, 2022

This app does not work properly and support is absolutely horrible. Trust me, find a different app. Shopify, you also get a poor rating for forcing me to give a min 100 words to give this review.

Kanivee Customs
United States
7 days using the app
AfterShip replied November 27, 2022

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.

You are ...

May 21, 2020

BEWARE READ THIS: They USE YOUR WEBSITE front page to put their own ADS. Your store looks untrustworthy and not professional at all. It can be the best app in the world but it is NOT WORTH losing THE REPUTATION OF YOUR STORE for it. I had to remove the app to get rid of the huge AD on top of my store's name.

My Pretty Print
Canada
6 days using the app
AfterShip replied May 22, 2020

Hello,
Thank you for your feedback. We have disabled the bar showcasing our advertisement. Please check now and let us know if that suits you now.
Thanks
Team AfterShip

September 7, 2021

DO NOT DOWNLOAD. THIS APP IS SHOCKING. I ENABLED A POP UP AND IT DIDNT WORK FOR GOODNESS KNOWS HOW LONG. CUSTOMER SERVICE IS ROBOTIC AND DONT HELP. LISTEN TO ME, DON'T DO IT, I COMPLETELY REGRET THIS

Baby Icon
Australia
5 days using the app
AfterShip replied September 7, 2021

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight ...

June 9, 2021

Kept telling me for 5 days that my issue will be solved in max. 24 hrs. On day 6 told me that they won't do it at all. Really bad experience.

999PAINTINGS
Germany
5 days using the app
AfterShip replied June 9, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Please be rest assured that we are here to ...

Edited November 27, 2021

I originally provided this company with a great rating for the easy use of the tool. However, I have updated my score due to performance issues I experienced on Black Friday that continue to spam my subscribers repeatedly. The technical, while quick to respond are unable to stop the spamming and for the last 17 hours, my customers have received the same email over and over. I will never use this ...

Brown Aspiration Stationery
United States
5 days using the app
AfterShip replied November 27, 2021

Thank you for sharing your valuable feedback.

We apologise for the inconvenience caused. We have gone through the chat transcripts and we are discussing this situation with ...

May 13, 2020

can't install ............always fill in the blank box but not valid submit button,i don't how to use。。no support

DIATONE OFFICIAL
China
4 days using the app
AfterShip replied May 22, 2020

Hello,
Thank you for your review. Could you please write to support@aftership.com which is available for help 24X7. Please share a screenshot to help understand the issue and ...

July 12, 2020

Unfortunately, the automations didn't work on my site. I spoke with 3 different people, who all told me 3 different solutions, I won't be continuing to use to use this and wouldn't recommend the service either.

Lengbox
United Kingdom
3 days using the app
AfterShip replied July 13, 2020

I am sorry to know that the automations were not working on your site. I apologize for the inconvenience this has caused to you. I would request you to please tell us what we ...

Edited May 6, 2021

My original review below shows how it all started. I noticed in 48 hours, I have not made a single sale. I got over 200 visitors a day but no sale. I then discovered that when you try to add stuff to the cart, it just keeps loading and nothing happens. So I deleted this app and the problem was gone instantly. I can not believe this app is free. It has all the conversion tools you would ever need ...

Club Seven Menswear
United Kingdom
3 days using the app
AfterShip replied May 6, 2021

Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so ...