Reviews (6,391)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting customer engagement and satisfaction with timely order updates and promotional messages. They report increased conversion rates and ROI, crediting its real-time updates, email campaigns, and automation tools. The user-friendly interface and easy setup facilitate marketing tasks like SMS updates and pop-up creation. Customer support is also praised for being quick and helpful.
Refine
-
By rating
ZERO STARS! Absolute garbage. Do not download this app. I turned on the "social proof" feature where recent sales pop up in the bottom left corner. It would not turn off even after disabling it and then deleting it! Their own staff could not stop it and Shopify could only try to get in touch with the developer. Unbelievably bad. Avoid at all costs.
Hello,
Apologies for the inconvenience.
We have escalated the issue to our developers and found out that the social proof image you are referring to is not added by our app. The design of the social proof shown in your store is not added in the Automizely app.
I hope it clarifies.
You can contact us anytime at support@automizely.com or on the live chat in case of any issue.
Regards,
Manish Mittal
Low-quality app and MLM scheme of pushing you to leave a 5-star review. You also can't unsubscribe from email marketing after de-installing. Fake footer unsubscribe link. No answers from support. Borderline illegal.
Sorry, I sent out 2 test scheduled notifications and didn't get them on my browsers. Please improve and I will change my review. Thanks!
Was this issue resolved?
Please do let us know. Kindly reach out to support@automizely.com or help us with your Automizely login email address to resolve this immediately.
Deceitful customer service...could give them 0 rating . There were only after reviews. How can??????
Apologies for the inconvenience caused. Please be rest assured that we are here to make your experience even better with our application. Your patience here has been so important. Your issue would be dealt with with utmost priority.
We have already forwarded your request to the concerned team and we will inform you once it is completed.
Our Support Team is available 24/7 to help you with all the issues you might face while finding your way around the app.
Regards,
Nitesh Pandey
1. A lot of discounts/offers were auto enabled upon installation. That is crazy. If I did not go through each section, I would be giving away free shipping, $10 discounts etc without even knowing about them. 2. No way to make my own popups.. or allow the customer to stop seeing the popups after 1 time. e.g. there is no need for a customer to see a "Welcome to our Store" popup EVERY TIME she visits.
Thanks for sharing your valuable feedback.
We are disappointed to know that you did not have the best experience using our app.
The features related to discounts and free shipping are auto enabled to grab the attention of shoppers and boost sales. However, these features can easily be disabled and customised, as per the user’s discretion.
As for your suggestion related to the Popup, I have noted your suggestions and have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.
We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and in the future, you will be glad to see more enhanced features to make your experience better.
I apologise for the inconvenience caused to you and appreciate your understanding in regard to this matter.
Regards,
Neelima Aggarwal
Team Automizely
In it’s description, this app completely left out important details regarding advertised functions (i.e. The mass e-mail option isn’t currently available for any mainstream/free e-mail domains like gmail, yahoo, etc). It requires you to create an entirely new e-mail from a different domain, which means that it will not link to the e-mail created for your site if it falls in the category of any of the above. I found this out only after having failed attempts to link the sender e-mail, and speaking with customer service.
Hi there,
The idea behind not letting free email domains to be used is to improve deliverability and reduce spam rates of your marketing emails.
However, I understand how important it is for a business to try emails first with a free domain before investing in buying a paid domain. I had a discussion with the product team internally and we are planning to launch support for free domains within 2 weeks.
I hope this can help improve your experience with our app. I am also dropping you a personal note via email. Stay tuned!
Best,
Shahbaz
I uninstalled the app within the USAGE trial period.
I was still billed regardless
Wouldnt recommend at all
We apologize for the inconvenience caused regarding the billing charges.
We received your query on 22-Aug-23 and initiated the refund along with a confirmation email for the refund on the same day.
We would love to set up a call to understand any feedback or challenges you faced while using the app and hopefully clear any doubts you may have.
Looking forward to hearing from you!
Regards,
Team Automizely
THE WORST NIGHTMARE EVER!!! I THOUGH THERE IS A WORSE APP MORE THAN SMSPUMB UNTIL I USED THIS APP, ALL THESE GUYS ARE SCAMMERS
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations. We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
We regret the inconvenience caused to you.
Regards,
Team AfterShip
Absolutely Horrible App I signed on for $11 monthly but it is so hard to set it up kept asking me to subscribe to $179 a month package. Keep your money don't sign on
Thank you for sharing your feedback with us.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
You are our valued user, and we always aim to deliver a great experience. We are very disappointed to know that it is keep asking you to subscribe to $179 plan.
We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.
Also, one of our Automizely experts has sent an email to you so that we can connect over the screen share meeting to fix it in one go.
Regards,
Team Automizely
dont work very bad............................................................................................................................................................................................................................................................................................
Hello,
First off, thanks for sharing your feedback. I’m really sorry that Automizely didn’t meet your expectations. Clearly, we fell short, and I apologize.
The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard. But, for us to serve you to the best of our capacity, we would like to have a little more insight into what happened or what went wrong on our end that we need to work on to make this experience delightful for you.
We’ll see to it that you get what you need this time.
Again, we’re sorry we dropped the ball this time, but we hope you’ll consider giving us another chance.
Have a great day!