Avada SEO Speed Image Optimize

Avada SEO Speed Image Optimize

Reviews (7,626)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective SEO tools and site speed enhancements, noting improvements in customer engagement and conversions. Key features include image optimization, automatic metadata generation, and URL structure optimization, all through a user-friendly interface. The support team is commended for its responsiveness and proactive issue resolution, with the live chat feature providing quick assistance. Many merchants describe the app as transformative for SEO and website performance, appreciating the personalized support that enhances their experience.

June 7, 2022

This app is great for helping to speed up your website. I've been using t for years and very happy with the results. Thank you Fennic for your help!

Flower and Twig Nursery
Australia
About 2 years using the app
February 24, 2023

Very pleasant and quick support from Avada. They quickly sped up my website a few point and I have a few actions I can now take to improve my speed.

Sip Home Bar
United States
About 2 years using the app
January 4, 2023

Best App with best customer support team. Especially the recent member of their staff "EMILY" was so helpful.

Enza Home Pakistan
Pakistan
About 2 years using the app
May 5, 2023

Super speedy service and went above and beyond to get my site speed to where it needed to be when I switched to a new theme! Highly Recommend!

Matuska Taxidermy Supply Company
United States
About 2 years using the app
May 22, 2020

Just downloaded this, but seems to be working great so far. I will update later if necessary, but I'm very happy with for now.

San Rocco Italia
Italy
About 2 years using the app
Edited August 22, 2024

Had some issues initially with the Turbo Speed Up feature but the team worked hard and put in a lot of efforts to help fix it and actually speed up my site. They put in genuine effort and fixed everything they could to achieve this. Thanks team!

Will recommend for sure!

Floral Art by Nandini (A unit of R S creations and designs)
India
About 2 years using the app
SEO On (Avada) replied August 15, 2024

Dear Nandini,

We’re genuinely sorry to hear about your experience with our app and truly appreciate you taking the time to share your feedback. We understand how critical it is for your business to have a smoothly running website, and we sincerely apologize for the inconvenience you’ve faced.

Regarding the increase in loading time, our support team has reached out to explain that the performance drop you observed was due to a poor LCP score rather than the Turbo feature itself. Furthermore, the speed-up process was reverted as soon as you raised concerns, ensuring that our app did not further impact your website’s performance. However, the loading time is still slow, indicating that our app doesn't contribute to this earlier.

We’ve also addressed the glitch on your banner as soon as it was reported. Our technical support team confirmed that no changes were made to your live theme from our end at that time, but we took immediate action to resolve the issue.

As for the view switch from wide to normal, this was a theme-related issue, not directly linked to our app. We worked on fixing it and have explained this during our recent call.

Lastly, we noted that you didn’t mention any further concerns regarding other apps during our conversation. We’re committed to ensuring everything is running smoothly on your site, so please let us know.

We deeply regret that after being a loyal customer for two years, we’ve let you down. We truly hope for the opportunity to turn your experience around. If you need any further assistance, please don’t hesitate to reach out.

Thank you for your understanding and for giving us the opportunity to address these issues.

Best regards,
Esther
Customer Success Lead

December 23, 2022

Great support everytime we have some doubts! Juliana in particular helped us to speed up the website and we're so happy with this app! Highly recommended

Sfusobuono
Italy
About 2 years using the app
July 24, 2023

had a great experience with Esther, she helped speed up my site, now it flies, great customer service

HarmoniaUSA
United States
About 2 years using the app
January 11, 2023

O aplicativo é bom, cumpre o que é informado, tive um ótimo atendimento com a Emily, muito gentil, educada e muito atenciosa, nota 10!!

Live Infinity
Brazil
About 2 years using the app
December 6, 2022

So far the customer service for this app has been great. We were looking for some help with the speed of our website. Hana was very helpful to advice and fixing within a few minutes. Keep up the good work.

simplyThinkECO
Australia
About 2 years using the app