Avada SEO Speed Image Optimize
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (7,516)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting SEO and website performance, noting improvements in site speed, image optimization, and search engine visibility. They report increases in organic traffic and better search rankings. The app is praised for its user-friendly interface and features like automatic metadata generation and instant indexing. The support team is also commended for their quick and professional assistance via live chat.
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the WORST app I have ever used. They completely changed the code in my store without my permission and ruined everything I did, they also charged me for an entire year upfront and now are giving me a hard time getting my refund. I told them I will be initiating a chargeback.
UPDATE JUNE 30TH: LAST NIGHT AROUND MIDNIGHT SOMEONE FROM THIS APP KEPT USING MY CHAT ON MY STORE TO TRY AND GET ME TO EDIT MY REVIEW. THIS WAS GOING ON AT MIDNIGHT MY TIME. I CAN NOT BELIEVE THE COMPLETE UNPROFESSIONALISM FROM THE STAFF TO DO THIS TO SOMEONE. I HAD TO BLOCK THE CHAT. AT THIS POINT, I WILL BE CONTACTING MY BANK AND DOING A CHARGEBACK FOR THIS
Hello Jenny,
We're sorry to hear about your experience, but we'd like to address your concerns:
1. Code Changes Without Permission:
Prior to making any modifications to your theme code, we sought your explicit permission. You were fully informed of this process as you gave us the collaborator request code and approved our collaborator access request. We have the chat history to substantiate this. Therefore, the assertion that we made changes without your consent is not accurate.
2. Impact on your live store:
As previously discussed, the speed optimization was performed on a duplicate theme and did not affect your live website. Furthermore, the issues you reported were not found when we checked your website immediately after your report. It is highly unreasonable that changes made to a duplicate theme, which was never published, could affect your live site.
3. Annual Charge:
It is standard practice for Shopify apps with recurring subscriptions to charge for the full cycle, even if the app is used for a short duration. This policy is common across Shopify and familiar to long-term users. In your case, the charge was for a yearly plan, which you subscribed to.
4. Contact at inconvenient time:
We sincerely apologize for contacting you around midnight. However, we did not ask you to edit your review. Our intention was solely to follow up on the issues and ensure that all your concerns and refund requests were being addressed. We have the chat history to confirm this.
We will update you regarding your refund request via email.
Best regards,
Esther
Hana and Tony are very nice and helped me very much thanks
We are so thankful as you’re pleased with the results and that we were able to help.
If there’s anything else we can do to help, please let us know. Have a wonderful day 🌻
This is a great optimization plugin that I use now and recommend to everyone.
emily did a great job, replied fast and also helped me so everthing is now smooth
Ricky at Avada SEO went above and beyond helping me setup the app.
The app itself has loads of useful functionality that both highlighted SEO issues and helped resolve them quickly.
The Avada app is likely to play a part in my daily web checks from now.
Thanks again Ricky!
Siempre que tuve un inconveniente o consulta, estuvieron para resolverla al momento. Se noto un cambio considerable, después de la instalación de la app. Debo destacar la atención de Ricky que en persona me soluciono varios inconvenientes de la web.
An excellent application that solves many issues that would take a lot of effort and time to resolve. Fast and responsive support. Ricky answered all questions and helped solve the problem quickly and efficiently.
The whole thing is a new experience for me, the app shows a lot of areas in my site where it needs improvement, but with the help of Lydia and Tony, things are really smooth, they were a great support, and helped me fix the issues I had.
Thank you for the fantastic 5-star review! 🌟 We're thrilled to hear that the app has been helpful in identifying areas for improvement on your site. Lydia and Tony are delighted to know they could provide great support and help you fix the issues smoothly. Your feedback means a lot to us. 😊
Had a great experience with the Support, especially with Lydia
Thank you so much for your review!
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime 😊
Great support!
Thank you! We're glad you're happy with the support!