Awkward Styles Print on Demand , 25 reviews

I'm very unhappy that I spent over 30.00 on a sweatshirt that was overpressed and you can see the faded and discoloration because of it. I reached out to request a reprint and was rejected. I have been consistently ordering from the company and have never issued a complaint. I take pride in giving my customers the best quality merchandise and I see this company does not feel the same. I have decided to cancel this app. Oh and by the way, the overpressed fade is still there even after the wash as I knew it would be.

I won't work with Awkward Styles again. I initially found them on Printify and had good results with them. But without the oversight of a third party, they aren't trustworthy or reliable. I mostly use Printify for the products in my store but there are a few products that Awkward Styles offers through its own app that they don't offer through Printify, so I added their app and those items to test them out. I'm glad I didn't add more than a few items because I've pulled all of them after a terrible experience trying to get truthful information about a manual order placed weeks ago. First, it was all printed and there were just a couple of steps before it shipped. Then they said only one item was printed. When I asked them to cancel they came back and it had suddenly and magically shipped. But two days later USPS still says they don't have it. And bonus--they shipped it Parcel Select, so it could be another two weeks before it arrives. Awkward Styles is either dishonest or incompetent. It's a shame because their printing is pretty good. But the setup and interface of the app leave much to be desired. I recommend using Printify. You'll still be able to offer Awkward Styles products if you choose (although I'll be removing those from my shop as well after my experience). But the app is easier to use, you get the oversight of Printify to help keep Awkward Styles honest and there are more products and providers. I'm really disappointed in this app and this company. I had really high hopes for it.

After doing some research and checking out other vendors, I found out that my problem with the square box showing on the front of my garments is a common problem with DTG printing on black garments. This is a thin layer of a glue-like substance that is a process of pre-treatment. I guess, I wasn’t the lucky one, because it was very noticeable for me on two of my garments and not so much on the other ones. This really should have been caught in the QC process, which I heard from a person from Awkward Styles is a rigorous three (3) step process. I submitted several claims and look forward to getting credit for these garments, because my orders are still coming in, and I am happy with Awkward Styles and have no plans to go elsewhere. So, I will leave my review rating as it is, because this really was a problem that will likely happen again but should have been caught before sending my garments out.

Very disappointed with the customer service. When there is an issue they take forever to respond. I placed a big sample order and submitted a claim for three of the items because they did not come out like the mock-up. It’s been over two weeks and still nothing. If I dropped shipped the items and my customers had complaints I would have had to refund them and take a loss and possibly lose my customer. I even sent three messages and still nothing. They would have gotten five stars if they had better customer service. I gave them an extra star because most of the designs came out nice. Customer service is the utmost important thing in business because it can make or break a business. Without it, you have nothing. If they could improve that part they would have an amazing company.

Response is too late, too little. Have been struggling to just integrate into Shopify, though all connected, billing & cards added, the products don't synchronise. Haven't used them so can't tell about their quality. But customer service and ease of business is absolutely lacking.