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I've had a really good experience with awkward styles so far. Top notch customer service too, I accidentally placed the wrong order while ordering samples, and their response was so swift and attentive. I received my sample order and the print quality is nice too. Def recommend if you're like me and you want to sell your designs, in an easy to-do and cost-effective way!
Thank you for your kind review. We are happy to know our Customer Service has been providing you with a good experience and we will definitely make sure our relationship with you and other merchants only get better with time!
I AM UTTERLY SHOCKED AND DISSAPOINTED with my experience with this company. Since January, I have encountered numerous issues with undelivered orders, and despite their promises to resolve the situation, they have failed to take any meaningful action. I strongly advise against using their services and feel compelled to share my negative experience with others.
From the start, their delivery process has been a complete disaster. Multiple customers, including myself, have not received their orders. The most frustrating part is that their proposed solution is to provide a refund, but only in the form of store credit. This is unacceptable, as it shows a complete disregard for their customers' preferences and fails to address the inconvenience and frustration caused by their poor service.
To make matters worse, my attempts to seek assistance and resolve the issue have been met with constant disappointment. Despite my efforts to communicate through video calls, emails, and phone calls, their staff has been unresponsive and unhelpful. It is incredibly frustrating to receive empty promises and false assurances without any concrete action being taken to rectify the situation.
I cannot emphasize enough how strongly I discourage anyone from using this company. Their lack of accountability, poor customer service, and failure to deliver on their promises have left me with a negative impression that I will not soon forget. I intend to spread the word about my terrible experience to prevent others from facing similar frustrations and disappointments.
In conclusion, if you value reliable and efficient service, I implore you to steer clear of this company. Their track record of failed deliveries, refusal to provide proper refunds, and overall lack of concern for their customers' satisfaction make them an unreliable and untrustworthy option. Explore other alternatives that prioritize customer satisfaction and ensure a hassle-free shopping experience
Thank you for taking the time to share your feedback with us. We would like to begin by expressing our sincere apologies for the negative experience you encountered with our shipping service. After carefully examining our communication with you, we have identified that the issue you experienced stemmed from our shipping providers and the challenges they encountered with customs in the receiving country. Unfortunately, once a package is in the hands of the shipping carrier, we have limited control over its arrival.
We understand the frustration this situation has caused, and we want to assure you that we are constantly striving to improve the experience for our users and their customers. As part of our efforts, we have recently upgraded our international shipping to fully tracked services. This enhancement is aimed at reducing the number of issues like the one you encountered, and providing more visibility and reliability for our customers.
Regarding your concerns about refunds, we want to clarify that while refunds are issued as store credit by default, we do offer the option to withdraw the credit and have it transferred back to your bank account or the card on file. We apologize if this process was not clearly communicated to you, and we would be more than happy to guide you through the steps to initiate the refund withdrawal. Please reach out to one of our team members, and they will gladly assist you in resolving this matter.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your feedback. We value your patronage and hope that you will give us another opportunity to provide you with a positive experience in the future.
Used the app to create designs, I wish it can let me adjust my product designs on the already made designs instead of starting all over each time, even when I make a mistake or change my mind. If there is a way to do this, please let me know. Very frustrating since I know SPOD allows one to make changes. Also need more variety of hats, no decent hats except for one and beenies. need more products.
Hello there, thank you for leaving a review for Awkward Styles! Our development team is constantly working on new improvements to our website and editing templates is certainly one of them, we will be sure to inform all merchants once this feature is available. More catalog products are also in the pipeline, including headwear!
I'm very unhappy that I spent over 30.00 on a sweatshirt that was overpressed and you can see the faded and discoloration because of it. I reached out to request a reprint and was rejected. I have been consistently ordering from the company and have never issued a complaint. I take pride in giving my customers the best quality merchandise and I see this company does not feel the same. I have decided to cancel this app. Oh and by the way, the overpressed fade is still there even after the wash as I knew it would be.
Hi there, we really appreciate your feedback!
The Awkward Styles team would like to let you know that we are incredibly sorry to hear about the negative experience you had with us. One of our agents will be contacting you via email in regards to this so we can find a solution for your issue and hear your thoughts so we can keep improving our services for you and other merchants in the future.
App is Easy to use straight forward. Customer service is very prompt and very helpful. Prices are very fair. There are a few things I believe should be added or restructured which would send Awkward Styles over the top.
Hi there! Thank you for your feedback! We'd love to hear your thoughts on features that would improve your experience with Awkward Styles. Our DM's and emails are always open to suggestions! :)
I won't work with Awkward Styles again. I initially found them on Printify and had good results with them. But without the oversight of a third party, they aren't trustworthy or reliable. I mostly use Printify for the products in my store but there are a few products that Awkward Styles offers through its own app that they don't offer through Printify, so I added their app and those items to test them out. I'm glad I didn't add more than a few items because I've pulled all of them after a terrible experience trying to get truthful information about a manual order placed weeks ago. First, it was all printed and there were just a couple of steps before it shipped. Then they said only one item was printed. When I asked them to cancel they came back and it had suddenly and magically shipped. But two days later USPS still says they don't have it. And bonus--they shipped it Parcel Select, so it could be another two weeks before it arrives. Awkward Styles is either dishonest or incompetent. It's a shame because their printing is pretty good. But the setup and interface of the app leave much to be desired. I recommend using Printify. You'll still be able to offer Awkward Styles products if you choose (although I'll be removing those from my shop as well after my experience). But the app is easier to use, you get the oversight of Printify to help keep Awkward Styles honest and there are more products and providers. I'm really disappointed in this app and this company. I had really high hopes for it.
Thank you for taking the time to provide feedback about your experience with our company. We truly appreciate hearing from our customers and value all feedback, as it helps us to continually improve and provide the best possible service.
Please do not hesitate to reach out to us if you have any further questions or concerns. We are always here to help and are committed to providing you with great service.
Thank you again for your feedback.
After doing some research and checking out other vendors, I found out that my problem with the square box showing on the front of my garments is a common problem with DTG printing on black garments. This is a thin layer of a glue-like substance that is a process of pre-treatment. I guess, I wasn’t the lucky one, because it was very noticeable for me on two of my garments and not so much on the other ones. This really should have been caught in the QC process, which I heard from a person from Awkward Styles is a rigorous three (3) step process. I submitted several claims and look forward to getting credit for these garments, because my orders are still coming in, and I am happy with Awkward Styles and have no plans to go elsewhere. So, I will leave my review rating as it is, because this really was a problem that will likely happen again but should have been caught before sending my garments out.
Hi there! Thank you for reaching out! It looks like we haven't received any communication or refund request from this account regarding these issues. Please open a refund request through your Dashboard, and an agent will happily look into them for you!
It's hard to say what the issue is stemming from without images of the items. Please submit images along with your order numbers and we will definitely look into this in detail so we can take the appropriate measures and apply the correct solution. We appreciate your feedback and the opportunity to work with you!
Very disappointed with the customer service. When there is an issue they take forever to respond. I placed a big sample order and submitted a claim for three of the items because they did not come out like the mock-up. It’s been over two weeks and still nothing. If I dropped shipped the items and my customers had complaints I would have had to refund them and take a loss and possibly lose my customer. I even sent three messages and still nothing. They would have gotten five stars if they had better customer service. I gave them an extra star because most of the designs came out nice. Customer service is the utmost important thing in business because it can make or break a business. Without it, you have nothing. If they could improve that part they would have an amazing company.
Hi there,
We are sorry for your experience. Our response time is usually lower than 3 hours, even during the peak season. We use intercom to follow all metrics. Our team is checking to see if there was a glitch during your claim process.
Thank you for your feedback and business.
Response is too late, too little. Have been struggling to just integrate into Shopify, though all connected, billing & cards added, the products don't synchronise. Haven't used them so can't tell about their quality. But customer service and ease of business is absolutely lacking.
Hi there, we really appreciate your feedback!
We are extremely sorry to hear about the negative experience you had with Awkward Styles Print on Demand app. One of our agents will be contacting you via email in regards to this so that we can resolve your issue and hear your thoughts so that we can continue to improve our services for you.