Talon Backups , 66 reviews

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
February 8, 2023

Highly recommend Automatic Backups by Talon - well priced back up app that earned it's keep yesterday when I accidentally deleted several high traffic blog posts. Customer service was excellent too, as I'd deleted the blog they were under, so Michael put a patch in place for me to very quickly to restore the posts. Great value and great customer service.

Bonza Dog Treats
Australia
Time spent using app: 12 months
March 8, 2021

Super easy to install, and provides seamless automated backups without the need for any intervention. Great app.

SW-Motech UK
United Kingdom
Time spent using app: 3 months
Talon Commerce replied March 8, 2021

I'm glad to hear you're happy with it and I appreciate you taking the time to write a review. Thank you.

December 23, 2020

Works seamlessly, UI is very simple and is the cheapest backup solution out here. Props to this app.

JACKS beauty line
Germany
Time spent using app: 8 minutes
Talon Commerce replied December 23, 2020

We're targeting exactly that - reasonably priced and simple to use.

I appreciate you recognizing that. Thanks :)

December 16, 2020

Very bad help and support. They never reply your queries. I have never experienced such a thing before. All Apps support answer except this one

Isports.dk
Denmark
Time spent using app: 4 days
Talon Commerce replied December 16, 2020

We received and responded to your emails sent on the 13th and the 14th.

In fact, I responded personally to both of them on the day we received them.

It sounds like you did not receive my responses. It's likely that they were spam filtered by your email provider.

The responses are from "michael-support@taloncommerce.com".

December 1, 2020

So far the App installation and automatic backups have been easy and seamless. It does provide great peace of mind.

Bruhl Dryers
United Kingdom
Time spent using app: 6 minutes
November 15, 2020

This was an easy install and easy to use. I am using it as a safety net when doing large modifications to the site structure. Restoring products and variations can be really time consuming if you have to reload with a CSV. Also, I really like the pricing structure as its based on what you have in the store - not the number of sales. I never feel a product that provides the same function should make more money if you do. Flat rate pricing is always an honest way to tie work and compensation together.

Florida Graduation Supply
United States
Time spent using app: 2 months
Talon Commerce replied November 16, 2020

I appreciate you taking the time to make such a detailed review.

We try to be fair with our pricing and I'm happy you recognized that.

October 30, 2020

Doesn't seem to backup orders. You'd think orders would be the most important thing on a shopping site.

LickiMat Australia
Australia
Time spent using app: 19 days
Talon Commerce replied October 30, 2020

That's correct. There are three reason for this:

1. No backup app on Shopify has the ability to restore orders after backing up.

It's simply not possible within Shopify. Other backup systems back up this information but indeed have no reasonable way to restore it. We'd rather not give you the false belief that you can by advertising order backups.

2. Orders can be very private and profitable information about your business. We differentiate ourselves by not requesting to even see orders.

3. Shopify does not allow deletion of orders by anyone - only archiving. The only thing an order backup would protect against is if Shopify themselves had lost the data and lost their backup. This has never happened to my knowledge. All backups needing restoration is due to an app or shop user modifying the data - not Shopify. Indeed, if Shopify is losing this data, no backup app will help you.
In other words, no one in the history of Shopify has needed order backups.

I hope that is helpful in understanding. Basically, it comes down to wanting to be honest about the service we provide.

We're quite clear about the types of things we back up. We never advertise orders since simply no one is able to restore them.

October 2, 2020

It is simple and seamless and gives us confidence that all of the components of the shop can be recovered if there is any problem

Elemental Skin Care
Australia
Time spent using app: 9 months
September 28, 2020

I like it. Simple and to the point without a lot of fluff. Backs me up daily and does a nice job of compartmentalizing [Yay! I finally get to use that word in a sentence!] certain sections of the site.

Uniquely Geeky Goods
United States
Time spent using app: 3 months
August 19, 2020

PigDiscount.com is the third store I build on Shopify. Since my first store, I have been using this plugin and it has never caused me any problems. I already trust it, it makes me feel safe.

Pig Discount
United States
Time spent using app: 7 months