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It works. It's priced right. Hopefully I never need it to do a restore but for peace of mind it's great to have this in place. I know how easy it is to goof things up when you add some other app and try it out then remove it and it leaves things a mess in your store. Been there. Done that. Got Talon for backups!
This app is easy to use and appears to backup your entire store. The technical support is good and response to inquiries quickly.
Doesn't seem to backup orders. You'd think orders would be the most important thing on a shopping site.
Update: I'm changing my reply to reflect that the app can now indeed back up orders optionally, but could not at the time of the review.
For a long time, the app did not back up customer or order records for three reasons:
1. This type of data is very sensitive, and many shops do not want apps to have access to it. The app still does not request access to these records unless you explicitly turn it on (still).
2. Order records in Shopify cannot be fully restored by any app because details such as payment information are hidden from all apps. The complete record simply is not available.
Customer records, likewise, cannot full restore customer login passwords for the same reason - no app can restore these as no app has access to them.
3. Completed order records are not deletable, only archivable. This means that the only reason you would need such a feature is if Shopify themselves lost the record, which, to my knowledge, hasn't happened.
These reasons remain true. Still, having a backup of the data that apps can access is comforting to many businesses, and the feature was often requested. Therefore, I implemented it as an optional feature.
Very bad help and support. They never reply your queries. I have never experienced such a thing before. All Apps support answer except this one
We received and responded to your emails sent on the 13th and the 14th.
In fact, I responded personally to both of them on the day we received them.
It sounds like you did not receive my responses. It's likely that they were spam filtered by your email provider.
The responses are from "michael-support@taloncommerce.com".
Very easy to setup and very easy to use :) Much more affordable than other backup apps. Perfect for our needs.
So far the App installation and automatic backups have been easy and seamless. It does provide great peace of mind.
I can't express how perfect this App is for Backups. The UI is great, its super simple to use and setup, gives a comparison of previous backups and current backups in a GitHub like compare, and its very affordable. As our store grows and more users are making changes, the peace of mind having backups in the event of mistakes is a must have. Get this insurance... great job with this!
I can't believe this is free.
Looks like a great app for an added level of safety against goofs.