Reviews (127)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this backup app for its robust data security and easy-to-use interface, emphasizing its automatic daily backups and full site cloning capabilities. They appreciate the app's smooth operation in the background and the efficient data restoration that maintains online store stability. The customer support team is also frequently commended for their proactive and helpful service, enhancing user satisfaction and trust.

November 24, 2022

The app was very easy to install. Customer service was very responsive. It provides some peace of mind knowing my store is backed up.

Sharp Tact Kreativ | Tees & Gifts with Encouraging Messages to Brighten Your Day with a Bit of Wit
United States
11 days using the app
BackupMaster.io replied November 24, 2022

Thank you very much for taking the time to leave a review! We're happy to read good words from our customers and so proud that you entrust us with protecting your store. Please don't hesitate to contact us if you need any assistance!

November 10, 2022

Diese App ist wirklich sehr gut und auch der Support ist super. Die App is mega simple und auch sehr umfangreich bei den Backups.

Green Shopping Days
Austria
10 days using the app
BackupMaster.io replied November 10, 2022

Thank you so much for your excellent review and for being with us! We are happy that you appreciated the ease of the app's use. We are working hard on its functionality, but trying not to forget that app's interface should be clear for its users first. Please feel free to contact us if you have any questions!

January 30, 2023

Excellent support and great peace of mind knowing my shop is backed up. Very happy with this app. Very affordable to.

House of Posters
Netherlands
10 days using the app
BackupMaster.io replied January 30, 2023

Thank you so much for your kind words! We are happy you chose us to protect your data. Please always contact us if you need help or have any questions.

October 19, 2022

Superb proactive customer response. Easy to use application, simple install and it just works. Peace of mind achieved.

The Tech Geeks
Australia
9 days using the app
BackupMaster.io replied October 21, 2022

Thank you so much for your kind review! It's especially nice to read about "Peace of mind," as this is precisely what we've created our app for.

Please feel free to contact us if you have any questions!

November 5, 2023

Saved my bacon!

Siroccofires.com
United Kingdom
8 days using the app
BackupMaster.io replied November 7, 2023

Thank you for the fantastic review! It can't be said better :) We're always here to protect your store.

Edited January 8, 2023

Setup was quick and easy, and when we had a billing question, customer support was quick to respond and help resolve the issue. The user interface is clean and simple, and feels like a native feature that is already built-in to Shopify.

Overall, a very good app that gives other backup services a run for their money at a competitive price. Highly recommended!

Gomez Sim Industries
United States
8 days using the app
BackupMaster.io replied January 9, 2023

Thank you so much for your wonderful review! We are especially pleased that you like the interface of our app and that you have found it a worthy add-on to such a successful project as the Shopify platform. We hope that you will also like our future developments. Thank you very much for being with us! Please feel free to contact us anytime you need help or have questions!

April 6, 2023

We have not had to use any features for restoring previous versions yet, but so far this has been really easy to set up and customer service has been excellent.
They even emailed to let us know that we could choose a new cheaper plan (our store isn't open yet so we're not taking any orders at the moment) which was good of them I think.

YUYU
United Kingdom
8 days using the app
BackupMaster.io replied April 7, 2023

Thank you for your kind words and wonderful review! We are delighted to hear that our service has met your needs.

As a developing store owner, we would like to recommend our service for undoing any unwanted changes during your store's editing process. Our service includes individual item restoration, as well as the restoration of theme code snippets.

Thank you again for choosing our service, and please don't hesitate to contact us if you require any further assistance. We are always here to help you out.

May 19, 2022

Awesome app. And geat support. Shopfiy take days to reply, these guys minutes. Well worth it. Thank you.

Gobguard
United Kingdom
7 days using the app
BackupMaster.io replied May 19, 2022

Thank you very much for your wonderful review! Please don't hesitate to contact us if you have any questions about our app!

May 30, 2023

Found this app very easy to use and with efficient and fast support! Would highly recommend to other Shopify users.

Brookfield Gardens
Australia
7 days using the app
BackupMaster.io replied June 2, 2023

Thank you sincerely! We are delighted to learn that you find our app user-friendly and that our service meets the needs of your business. We put a lot of effort into making the app interface intuitive and time-saving for you. Our dedicated support team is always available to provide assistance whenever you need it. Thank you for your trust! Feel free to reach out to us anytime!

January 24, 2024

A really great app that helped me duplicate my store. Any hiccups were resolved through fantastic support. Highly recommended!

Allies
United States
5 days using the app
BackupMaster.io replied January 25, 2024

Thank you for your positive review! We're delighted to have supported you in duplicating your store and appreciate your recommendation. If you need any further assistance, we're always here to help!