BackupMaster Backups

Hi Ankit,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your input is important to us, and we’d like to provide some context for how we approach plan upgrades to ensure fairness and transparency.

Our plans are based on the number of orders a store processes each month and the features required to support growing businesses. If a store consistently exceeds its plan’s order quota for three consecutive months, we reach out to suggest upgrading to a plan that better fits its needs.

We believe it’s important for customers to make this decision themselves, rather than upgrading plans automatically. This ensures that charges are always transparent and within the customer’s control. At the same time, we kindly ask that customers upgrade when requested, as this helps maintain fairness for all users.

We regret that this process didn’t meet your expectations, and we’re actively working to improve how we communicate these situations in the future. We’ve also reached out privately to discuss this further and would love the opportunity to work with you again.

Thank you for your feedback—it helps us continue refining our app and service to better serve our customers.

Warm regards,
The BackupMaster Team

Thank you! We're delighted you're enjoying the app. Don’t hesitate to reach out if you ever need support.