BackupMaster Backups

BackupMaster Backups

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Reviews (124)

Overall rating
4.8
Counts per rating level
  • 98% of ratings are 5 stars
    122
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants value this app for secure data backups and quick restoration, providing peace of mind. It's praised for its intuitive interface, easy setup, and reliable performance. The app offers granular restoration options and integrates with Google Drive. Customer support is frequently commended for being responsive and helpful. Many recommend it for its robust backup capabilities and excellent service, especially given Shopify's lack of native backup functionality.

January 18, 2026

Great support, very happy! Prompt, efficient and friendly.

Bella Corp Trading
Australia
Over 4 years using the app
April 25, 2026

It seems to do the job. I would say that the bare minimum nowadays is to have control over your backups, upload it to an external site using SFTP, and that comes with an excessive price tag. There are some other apps covering a second store for free, while this is with additional payment.

I would also ask them to include additional languages for people not speaking English or German, or the ability to not store any of our store data in their premises.

Another suggestion would be to be able to define retention and trigger on demand backups when you know you are about to do changes that can break stuff.

Having said that, I believe it is going in the right direction

Picasita
Spain
About 2 hours using the app
November 27, 2025

This is a great app, easy to use and the customer service is great.

I made some changes to my theme and CSS by mistake. I needed to revert to a previous version of my store and I wasn't sure how to do this.

The customer service person (Alex) was really patient and guided me through the process and I got back to my previous "perfect" version in no time!

I'm so glad I got this app, peace of mind is wonderful, for when things might go wrong :-)

Play Italian Shop
United Kingdom
Almost 3 years using the app
February 2, 2026

Exceptional app, very stable, intuitive, and extremely easy to use. Ernest’s support was impeccable—accurate, timely, and incredibly fast. Highly recommended!

Cherubini Store SRL
Italy
Over 2 years using the app
October 29, 2025

We have been a customer with these guys for a few years now. Alex and the team are very active in helping to resolve issues and bugs, and the system has always restored what we have asked it to.

Whistlefish Development
United Kingdom
Almost 2 years using the app
January 19, 2026

easy to use

Haneenalsaify
Qatar
2 months using the app
November 20, 2025

Great comprehensive back up solution and fast support when needed. Highly recommended

Lifting Equipment Store USA
United States
10 months using the app
Edited August 20, 2025

Honestly I have had this app for years and never had to use it. I was on the verge of uninstalling it a few months ago....

Luckily I didn't.

We got defaced by someone with theme level access via a Marketing Agency, and BackupMaster helped us get back to yesterday's version of our theme. I'm so grateful. Saved me countless hours trying to get back to where we were.

Aromantic UK
United Kingdom
Almost 7 years using the app
December 15, 2025

Alex has been super helpful in getting us setup, super easy/simple so far.

Freed's Bakery
United States
3 days using the app
February 27, 2026

Mega! Macht was es soll! Super App. Weiter so!

Alphanutrin
Germany
7 months using the app
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