Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its daily automatic and manual backup options, saving them from data loss due to errors or accidental deletions. Its selective restore feature, high data security, and Google Drive integration are highly valued. Many find it useful for duplicating stores and scheduling backups as per their needs. The app is also praised for its excellent customer support and ability to backup more store data than other apps.

Edited February 11, 2024

This app has saved my b...acon many. Thank you for making it so easy to use!

Stuttering Therapy Resources
United States
Over 3 years using the app
BackupMaster.io replied May 7, 2023

We are incredibly grateful for your review! It means a lot that you took the time to support our service and share your thoughts on it. Your feedback is extremely valuable to us, especially since we're thrilled to hear that our service has been useful to your business. We are committed to maintaining the highest standards of app performance and customer service, and we look forward to continuing to exceed your expectations in the future. Please don't hesitate to contact us if you have any questions or need help!

July 19, 2023

Great product with great support. What more can you ask for. I had some questions re exporting a local backup and Marina was super helpful. A++++

Network Warehouse
United Kingdom
10 months using the app
BackupMaster.io replied July 22, 2023

Thank you so much for the great review! All our team is glad you appreciate the Export feature and its added protection for your store. We're committed to keeping your data safe and helping you through any challenges. Your trust means a lot to us. If you have any questions, we're here to help. Thanks again for choosing us to protect what's important to you!

July 28, 2023

Excellent customer service! Absolutely recommended and easy to communicate with. Thank you very much for your quick help

WOOF DELI
Germany
3 months using the app
BackupMaster.io replied July 30, 2023

Thank you so much for your amazing feedback! Our support team is delighted to know that you are happy with our service. We're here to protect your data and assist you whenever you need us. Feel free to reach out anytime. We truly appreciate having you with us!

June 9, 2023

Backup does the job and the customer service is very nice and helpful. They have created a custom plan for us to meet our needs.

4MD Medical
United States
About 1 month using the app
BackupMaster.io replied June 12, 2023

Thank you so much for your review! We truly appreciate you taking the time to share your thoughts. It brings us joy to know that we have found a solution that fits your business needs. Providing excellent service at an affordable price is our top priority, and we are committed to supporting the success of your business. Please don't hesitate to reach out if you have any questions.

August 17, 2023

Excellent App!
Would highly recommend. We are new to Shopify and working on setting up our store. We had not given any thought to back-ups as we were not sure how it was handled by Shopify however, when we learned that Shopify does not back-up any stores, we immediately searched out for a back-up app and happily found BackupMaster.

This app is so easy to use and the restore function works like a charm! Daily back-ups are performed automatically, and a weekly email of our automatic back-ups sent to us. Overall, very satisfied with this app
Linda

Union Nature Aroma-Phyto
Canada
1 day using the app
BackupMaster.io replied August 20, 2023

Thank you so much, Linda! Your thorough feedback and kind words really inspire our team to put in even more effort. Our app is all about making data recovery quick and easy while giving you complete control over your data. Your support and loyalty make our work incredibly rewarding. We truly appreciate you taking the time from your busy schedule to send us words of encouragement. Remember, we're here for you whenever you need us – your needs are our top priority. Please don't hesitate to contact us if you need any assistance!

Warm regards,
BackupMaster Team

May 30, 2023

Found this app very easy to use and with efficient and fast support! Would highly recommend to other Shopify users.

Brookfield Gardens
Australia
7 days using the app
BackupMaster.io replied June 2, 2023

Thank you sincerely! We are delighted to learn that you find our app user-friendly and that our service meets the needs of your business. We put a lot of effort into making the app interface intuitive and time-saving for you. Our dedicated support team is always available to provide assistance whenever you need it. Thank you for your trust! Feel free to reach out to us anytime!

June 20, 2023

Was shocked that Shopify had no way to roll back to previous versions. Thankful for this app. Straightforward design and easy to use. The Google drive integration is a nice touch.

lovedollsenpai
United States
3 days using the app
BackupMaster.io replied June 22, 2023

Thank you so much for your fantastic review! We truly appreciate you taking the time to share your experience with our app. We are happy to hear that you found the app's design user-friendly. The entire team is grateful for your kind words. Our main goal is to provide a simple and time-saving app for our users, and your feedback is invaluable. We're also thrilled that you found the integration with Google Drive helpful. Rest assured, we will continue to enhance our app based on the needs of store owners like you. Thank you once again, and please feel free to reach out to us anytime. We're here to help!

July 19, 2023

Good customer service and easy to setup, early days using it but going well so far. Clear instructions to follow.

InnovateJewellery
Ireland
3 days using the app
BackupMaster.io replied July 22, 2023

Thank you for the wonderful review! We truly appreciate your trust and are dedicated to meeting your expectations. Rest assured, we prioritize the security of your data and will always support your business. Please know that we are always here to assist you, so don't hesitate to reach out if you have any questions or require support!

November 5, 2023

Saved my bacon!

Siroccofires.com
United Kingdom
8 days using the app
BackupMaster.io replied November 7, 2023

Thank you for the fantastic review! It can't be said better :) We're always here to protect your store.

July 1, 2023

Hat unseren Shop gerettet, die App sollte jeder haben. Tollen Support haben die auch noch. Vielen dank noch mal an Eugeney.

gakesto
Germany
5 months using the app
BackupMaster.io replied July 5, 2023

Thank you for taking the time to leave such a wonderful review! Stories like yours remind us of the importance of our work and motivate us to continue making progress. We are delighted that we were able to assist you and we appreciate the trust you have placed in us. If you ever need anything or have any questions, please don't hesitate to reach out. We are always here to help!