Reviews (127)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this backup app for its robust data security and easy-to-use interface, emphasizing its automatic daily backups and full site cloning capabilities. They appreciate the app's smooth operation in the background and the efficient data restoration that maintains online store stability. The customer support team is also frequently commended for their proactive and helpful service, enhancing user satisfaction and trust.

January 2, 2024

Great customer support. Happy that I did not have to use backup yet.., but you never know and I feel this App and this company you can trust.

bergfritz.ch
Switzerland
Over 1 year using the app
Edited January 15, 2025

Excellent App!
Would highly recommend. We are new to Shopify and working on setting up our store. We had not given any thought to back-ups as we were not sure how it was handled by Shopify however, when we learned that Shopify does not back-up any stores, we immediately searched out for a back-up app and happily found BackupMaster.

This app is so easy to use and the restore function works like a charm! Daily back-ups are performed automatically, and a weekly email of our automatic back-ups sent to us. Overall, very satisfied with this app
Linda

_________________
Update: After using this app for about a year, we are just as happy with it and the product support!! Excellent app giving us lots of peace of mind.
Linda

Union Nature Aroma-Phyto
Canada
Over 1 year using the app
BackupMaster.io replied August 20, 2023

Thank you so much, Linda! Your thorough feedback and kind words really inspire our team to put in even more effort. Our app is all about making data recovery quick and easy while giving you complete control over your data. Your support and loyalty make our work incredibly rewarding. We truly appreciate you taking the time from your busy schedule to send us words of encouragement. Remember, we're here for you whenever you need us – your needs are our top priority. Please don't hesitate to contact us if you need any assistance!

Warm regards,
BackupMaster Team

December 26, 2023

Great app but even better service. Highly recommed the Backupmasters team!

My Fixoo
Singapore
About 1 year using the app
October 27, 2022

The best backup app. Amazing support helping us in difficult times and the app just works as expected. Thank you!

Conscious Items
United States
About 1 year using the app
BackupMaster.io replied October 28, 2022

Thank you very much for your review! Your loyalty supports us in the same way. Glad to work for our joint success!

March 28, 2019

Great app but I wish you could RESTORE entire collections or RESTORE multiple products at 1 time. Or search by tag and restore a group of products in bulk.

Floor City
United States
About 1 year using the app
Edited November 18, 2022

Very good support - this backup app has saved us on more than one occasion. Highly recommended, and support has been very helpful as well.

Vetopia Online Store
Hong Kong SAR
About 1 year using the app
March 2, 2023

only a few days into it, but it has some great features for selective restore and the UX is straightforward and logical, Great support so far too!

Off Grid and Marine Energy
Canada
About 1 year using the app
BackupMaster.io replied March 3, 2023

Thank you so much for your kind review of our app! We're glad to hear that you found our selective restore options helpful. If you have any suggestions for how we can evolve the app to better meet your business needs, please let us know. We value your input and are always looking for ways to improve.

Our team is working hard to make the app interface more user-friendly and save time for Shopify store owners and their employees. Thanks again for trusting us to protect your data!

October 17, 2022

Been using the app for a long time, and it helped me recover from some horrible mistakes. Marina from BackupMaster has been very responsive to my requests. I highly recommend this app.

Aisling Chou Studio
United Kingdom
About 1 year using the app
BackupMaster.io replied October 18, 2022

Thank you so much! Please don't hesitate to contact us if you have questions about our app!

September 18, 2018

One thing I do not want to worry about is a catastrophic error. My site took weeks to set up and perfect and the peace of mind knowing that it is backed up lets me sleep at night.

Everyone needs to know that there is no backup plan on shopify store in general. If you delete your products by accident or add some unusual app that kills your store there is no way back without a backup app.

Hopefully, I will never need it but at least I know it is there if I do need it.

CampsiteFlags
United States
About 1 year using the app
January 30, 2023

So far so good, the app is working as I had hoped it would. I have only had it installed for about a week now.
Marina is my Support Manager and she has been great in reaching out and offering to help me but the software has been intuitive so far.
I would highly recommend it.

amayespottery
United States
About 1 year using the app
BackupMaster.io replied January 31, 2023

Thank you so much for your wonderful review! We are very pleased that you noticed the user-friendly interface of the app. We are working hard to make data recovery as simple, fast, and transparent as possible. Our support team is always happy to help. Please feel free to contact us if you have any questions!