Bad Customer , 9 reviews
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.
I have downloaded this app twice and it still won't load. it gets to a blank screen and then nothing after that
the block list I thought would block people from actually ordering but it doesn't. it just adds them to a list to show the orders placed by the flagged clients.
This is on purpose.
We found that when bad customers are aware they've been blocked, they will try different email addresses, misspell street names, or use a friend/neighbor's address to receive the goods in order to get around the block. By accepting the order, and tagging it so you can cancel it manually, the customer won't know why their order was canceled unless you tell them.
We hope you'll consider this perspective and consider revising your review, as the app is doing exactly what it aims to do -- detecting and tagging orders from bad customers.