Reviews (20)
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We have been using the app for quite some time. Everything was working fine until we needed support after importing new codes. Support seems no longer to exist: it is not possible to create a ticket on their ticket platform because the “product” is not recognized. Likewise, emails sent to the email address provided in the Shopify app store remained unanswered. It therefore looks to us as if the app has been abandoned. We will now switch to an alternative app.
Kodbar saved me!! We had a messy list of UPC's and they went above and beyond to help is figure out which ones we could use and which ones we could not, it took days to resolve this and they were so kind and helpful!
This app is down, has been down for 3 days, and my message to support has not been answered.
Hi,
We've reviewed our ticket database and haven't received any emails from you regarding this situation. We're very sorry you had that experience. Our app is working fine.
We'd love to have a call with you to resolve this once and for all.
Best,
Kwaku
No support!!!! The app has been down and is still down during the hole day. We have been writing support to know what's going on and how long it will take before it's up running again.... but no answer!!! This app is not reliable! Our work has been stalled the hole day due to Kodbar being down.
Hi,
We've reviewed our ticket database and haven't received any emails from you regarding this situation. We're very sorry you had that experience. Our app is working fine.
We'd love to have a call with you to resolve this once and for all.
Best,
Kwaku
Adriana is amazing. Whenever I hop on for help she responds and helps out right away! This app has been amazing!
App used to function well but lately the app has been assigning the same barcode to different products resulting in duplicate items with the same UPC.
Support is horrible and still have not received a valid explanation or fix.
Hi,
A week ago, we sent you an email explaining this unfortunate situation; in the same way, a version of the app was launched with the solution to this situation last week. We constantly work so that our users do not have bad experiences with our application since your satisfaction is our primary objective.
We would love to have a call with you to solve this once and for all.
Best,
Kwaku
I downloaded this app in June and spent a ton of money to barcode everything around $600 and for some reason the sight went down in September and I have not been able to barcode anything this it since.
Hi,
I'm sorry to hear that you are having trouble with our website. Our site experienced some slowdowns during the month of September for a few hours but since then we upgraded our database and everything is up and running and no user reported any issues.
I just sent you a collaborator access request so that I can take a look at your issue and solve it myself. You should also know that each time you have a problem you can reach us on our live chat and even if no operator is connected we will reply to your message within the next 24 hours.
Best,
Kwaku
Disappointed. Asked several times to change our payments into monthly instead of annually and it has not been changed. Very hard to get support on the board with an issue after we purchased different bar codes the app and printer just would not recognize them and would appear blank. Would not recommend. We uninstalled app as unfortunately it was not useful. Kodbar: Your Barcode Manager (Uninstalled) paid
$180.00
Standard: 2021-08-16 - 2022-08-16
Hi,
My name is Kwaku, the developer of Kodbar. I'm sorry to hear that your problems were still unsolved even though you reach support. I would love to have a call with you so that we could solve this issue together once and for all. Feel free to book a meeting on my calendar here so that we can take care of this together: https://calendly.com/nowinstore/60min?month=2022-01
Best,
Kwaku
Very user-friendly. It was easy to generate barcodes for my products and print & customize my barcodes on my labels. I also like the fact that you can easily print all barcodes from a specific order in one click.
Find this App great, been using it for about a month now - asked them to add a specific label size one evening and it was ready for me by the next morning. Easy to change layout of text/barcode/sku/price etc on the labels. Exactly what I needed! Thanks