Reviews (35)
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Molto belli i prodotti e ottimo prezzi, ma il servizio clienti è I tempi di attesa per l'evasione ordini fa pena.
Servizio ottimo. Lo sto utilizzando da un anno e non ho mai avuto un problema
App molto veloce e facile da utilizzare.
Ottimo anche il servizio clienti, sempre gentili ed affidabili
App facile, intuitiva e sempre aggiornata.
5 stelle anche per il team di assistenza che tempestivamente risponde e fuga ogni dubbio. Sempre cortesi e disponibili, grazie!
Grazie per la tua recensione! Siamo felici che sia soddisfatto della nostra APP e del nostro servizio di assistenza. I vostri feedback ci permettono di migliorare la nostra offerta ogni giorno. A presto!
Il Team BDroppy
app molto facile da usare , molto intuitiva e la cosa che più mi piace è il risparmio di tempo che hai usando l'app, importa tutti i prodotti che scegli e ti tiene il negozio aggiornato con le quantità in magazzino. Consigliata!
UPDATE: (August 165th, 2023)
I was thinking of changing my initial review to higher ratings.
However, my last encounter has been the worst. My products are not syncing with the Bdroppa list. I have been trying to fix this for the last 3 weeks. I have to say their support is extremely terrible. I know that they might not be able to fix right away, but they have to communicate with us let us know what is going on. Only thing I have heard them for 3 weeks is that their technician is working on it. Really? for 3 weeks? I do not think they even know the issue I am having even after so many screenshots and explanations.
They have good products. That is the only reason I am still with them until now. I just started the advertising campaign and I had to pause everything, and this is terrible.
I hope someone from Bdroppa will REALLY read this and address the root cause.
They have potential if provide better support.
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I upgraded this app so I can have more products and other features. They took my payment, but have not provide any paid features. I have sent them multiple messages/tickets and yet to hear back!!!
They seems to have products that I am looking for. However I am not happy with their support so far. I am not sure what to expect if I need customer support in the future for any of my orders.
Why can't they have some dedicated resources for drop-shipping customers? They need to gain the trust.
Seems they are actively replying here. Hopefully they will pay attention to my message here!!!!
Hi ItalianShoesOnline, we are so sorry to hear about the inconvenience you experienced with our app, our customer service team this morning has responded to you. We hope you can change your mind about our app and appreciate its 100% potential.
We always remain available for our customers.
The BDroppy Team
I am keep writing here to update you to be aware of this SCAM !
2nd day I am waiting for their support but nothing from there ..
I just wasterd my 99EURO
BEFORE :
Working good | user friendly but no sales yet . I never called for customer service yet we will hope the best.
Thank you
falks please beware of this tools
NOW:
I am very tired of waiting for your products update.. it tooks 2hrs to update 21 products.. it seems i have to wait for an years to complete 5000 products. plus I am tired of waiting for your service team ( may be they reply after I fall as sleep)
Hi,
we are very sorry to hear you changed your mind about us after not receiving assistance. Unfortunately we don't offer customer service outside of office hours and I understand how it can be frustrating for you.
We'll work on that however I'd like to assure you BDroppy is no scam. We are a serious company and have successfully been offering our services for over 2 years. We are always glad to receive feedback from you so we can fix whatever issue we could possibly have.
We know we are having some problems with product import being slow. It's something we couldn't test while creating the app because the issue is relative to the number of users of the app. We are working on it.
We'll be glad to give you more time on your subscription if you'd like to try and give us a chance.
Best regards
The BDroppy team
Have been using Bdroppy now since October 2021 with www.designer-fashion.store Have to say that although some minor bugs coming from the app. the support has been very good. tickets created through their portal are being picked up on a decent speed. and product delivery and quality is excellent. Would recommend that Bdroppy merges correctly all products with their variations together. instead of every color a different product.
Hi Designer-Fashion Store thank you for your review, surely any feedback from our customers is helpful for us to improve the performance of our app and make it more and more successful! Thank you!
The BDroppy Team
They pay more attention to what people comment on the application page here on shopify than to solve customer problems through the support itself, I've been waiting for a response for several days and so far nothing, I purchased the plan that would give me access to the plugin to be able to use it here in shopify, plugin which doesn't work properly and has already failed me twice in less than a week, I waited 5 days to import the products I selected and it didn't import, I had to reinstall the plugin to start importing the products minimally well, still full of errors, but at least usable, when I went to check and add more products I noticed that the same products had not been updated in a period of 4 days I contacted support and it's been 5 days without any sign of life from them, today I tried to import 300 more products and of these not even 1 was imported.
They sell a service, they don't support customers, for my part I won't renew the subscription if nothing is done and I really hope they do something because this works or else it's an authentic SCAM.
Hi Urban Couture, we are sorry that you encountered these problems but we have solved them, in fact thank you for your report because it helped us to make improvements to the app.
Since the launch day we have had a lot of requests and this in some cases may have caused slowdowns in the business but we can tell you that we are continuously working to align the app with the requests of our customers.
We will be more than happy to have you still with us alongside your business with Shopify!
The BDroppy Team
I upgraded and pay to Plugin plan and it’s not working I don’t get the plan facility’s , I’ve been waiting for 1 day to import more products and it’s not working! Why ?
I paid the plan and I can’t import and list the products so I didn’t can go forward with my business.
Please solve the problem , I paid the plan and no services.
Extend my plan renewal end day +more for each day when I can’t use the plan facilities , no 20% extra discounts , no automated imports not working ....
If you can’t provide the plan facility please refund money !
The Shopify Bdroppy app dont sees that I upgraded to Plugin plan and it’s says that after the trial period ends, I must pay again the price for plugin plan … !! Why ??
I hope somebody will take a look and solve the problems , i cant manage the business and im loosing time and money because the Bdroppy app wont import and sync products to Shopify.
Hi! Our customer care responded to your ticket number #166863 on July 6! Please check your email to find the answer, in the meantime I'll leave you the tutorial that you can also view here https://droppy.kayako.com/fr/section/23-shopify We hope the answers we gave you were helpful and please contact us if you have any other questions. See you soon!