Reviews (134)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, quick setup, and customizable contact forms that match their website aesthetics. It enhances customer service, engagement, and conversions. The free version offers significant value, and the app works well across various devices. Additional features like pop-up ads, social media buttons, and email integration are also beneficial. Responsive customer support is frequently praised.

January 3, 2018

If you're looking for a simple contact for that was easy to install and looks great. This is it. We're using this app for Wicked Good with great results.

www.wicked-good.co
Wicked Good creates handcrafted unique fragrances that embrace the centuries-old craft of bourbon perfumeries but with a bold, modern sensibility and a touch of whimsical magic. #SmellWickedGood

Wicked Good Perfume
United States
About 1 month using the app
October 11, 2016

Easy to add to my website. Looks good and emails come in nicely. Recommend.

Ill Will Nutrition
United States
About 1 month using the app
April 25, 2019

Have been using the contact form with seldom issue, but recently wanted to try out some of the premium options so set up with a free trial and tried them out, found the IP addresses with contact form submissions didn't work so cancelled my free trial of the plan that offered this and have still been charged $9.99.

Southshore Adornments
United Kingdom
Almost 3 years using the app
Zotabox replied April 25, 2019

Hi, Zotabox has no power to charge merchants without their permission. Also Shopify bills merchants on our behalf (after the merchant has given their permission to be automatically charged at the end of the trial period).

That said, we have a very liberal refund policy that if anyone feels they shouldn't have paid we offer a full refund of their last payment.

We have just given you a full refund.

What issues did you have with 'ip addresses'? We have not heard of this before with 10,000's of merchants. You can contact us directly at customerservice@zotabox.com and we can resolve this issue for you.

We see you are a long time customer of Zotabox and we hope our tools have resulted in sales for your store (and money in your pocket).

We hope you will update your review to not mislead other merchants.

We wish you the best with your online store.

Thank you

June 30, 2016

Amazing app! Highly recommended!

Jardin Flowers
United States
About 1 month using the app
August 5, 2019

App is pretty good, but is not "free". All of a sudden I started getting spam and it was because the app stopped working, because now after months of using it, they want me to pay. Don't bother if you're looking for a free solution to spam!

Janet's Fashions
Canada
Almost 3 years using the app
Zotabox replied August 5, 2019

Hi,

We are sorry. We have discontinued our free plan but offer a 30 day guarantee with our low cost premium plans. You maybe on our old free plan with 1,000 free visits a month. The emails you are receiving respectively remind you your tools will stop displaying when you are near your limit.

We are sorry you are unhappy with our free plan. We wish you the best in future with your online store.

July 15, 2020

Easy to use app for forms, powerful functions, highly recommended if you need any email integrations and services!

Wellington Fireplace Studio
New Zealand
About 1 month using the app
November 13, 2016

Easy to use App! Great Contact form.

Bohemian Beauty Care
Czechia
About 1 month using the app
Edited April 13, 2017

Easy and convenient to use!
Detailed explanations and helpful guidance !

Plus quick and helpful support !!!

very helpful !!!!!!

Brililand
United States
27 days using the app
May 31, 2016

Great app, a real joy to use and makes our life a lot easier. I'm thoroughly impressed with it and I believe it helps give confidence to our customers, to know they can contact us any time. Many thanks!

Atalya Designs
United Kingdom
22 days using the app
May 20, 2016

This app is so easy to use and since I added it to our site, has increased email sign ups and contact form submissions exponentially.
And even when I did get myself into a bit of mess (user error!) the support team was AMAZING.

Active Creatures
Australia
22 days using the app