Reviews (152)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, quick setup, and customizable contact forms that match their website aesthetics. It enhances customer service, engagement, and conversions. The free version offers significant value, and the app works well across various devices. Additional features like pop-up ads, social media buttons, and email integration are also beneficial. Responsive customer support is frequently praised.
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This App is taking significant amount of loading time. Therefore, we temporarily uninstalled, and waiting for developer priority support to address the issue.
Hi, we responded via email to your query immediately but wanted to answer here as well to not mislead other merchants. The file that you wanted to minimize only takes 95ms. to load and loads AFTER your website loads (not affecting your visitors experience of your website). We can not minimize certain files or it will affect our tools performance on your website. This FAQ will also help other merchants who are concerned about website loading speed.
https://info.zotabox.com/ufaqs/will-zotabox-affect-my-site-speed/
despite constant issues with their products, the customer support is uninterested and unwilling to help or solve the ongoing issues. they simply pretend that they cannot SEE the problem.
Hi Marina,
You know that we showed you screenshots showing our tools working on your website. We also explained multiple times that our email capture tools will NOT display again if you enter your email - to avoid annoying your customers.
You blocked us after contacting our customer support this last time. We were always willing to support you.
I noticed the last time you contacted our customer support, NONE of your tools were turned ON - that might be the problem, but unfortunately you blocked us before we could reply to you. We wish you the best with your online business.
Have been using the contact form with seldom issue, but recently wanted to try out some of the premium options so set up with a free trial and tried them out, found the IP addresses with contact form submissions didn't work so cancelled my free trial of the plan that offered this and have still been charged $9.99.
Hi, Zotabox has no power to charge merchants without their permission. Also Shopify bills merchants on our behalf (after the merchant has given their permission to be automatically charged at the end of the trial period).
That said, we have a very liberal refund policy that if anyone feels they shouldn't have paid we offer a full refund of their last payment.
We have just given you a full refund.
What issues did you have with 'ip addresses'? We have not heard of this before with 10,000's of merchants. You can contact us directly at customerservice@zotabox.com and we can resolve this issue for you.
We see you are a long time customer of Zotabox and we hope our tools have resulted in sales for your store (and money in your pocket).
We hope you will update your review to not mislead other merchants.
We wish you the best with your online store.
Thank you
This app is only good for about a week or two, then goes on auto "Hold" mode. There used to not be a limit on how many impressions our website received, but now, they set a limit on impressions. We don't see why they would do that to their customers.
Dear Exooter,
After careful consideration, we have decided to focus and provide great ROI for our premium merchants. Zotabox offers a 30 day money back guarantee that you will increase your profits. You can try us for free for 14 days.
We have used this app for more than a year already and we will stop using this app due to their pricing structure as they want us to pay them more money for the traffic we are paying to get so hard and not for the usage of the actual contact form which is crazy.
None of the traffic we have received has used a single contact form and they want us to pay them more money aside from the regular subscription we are paying that is a ripoff.
Store owners beware of this app. Their pricing structure is not based on usage even if no one used your contact form they will ask you for more money as they did with the emails they sent to us.
We are sorry you are unhappy with our clear pricing structure. Our pricing is based on website visits (not tool impressions or clicks). We are very upfront about our pricing and have not changed it in 5 years. You said yourself you have used our app for 1 year with no prior issues.
We see you created 10 individual contact forms to use on your website (part of our service).
It is very common to base app fees on site visits (because it is easy to compare with Google Analytics)
We offered you 100,000 monthly visits for $29.99/month (save additional 30% if you pay yearly) but you told us to refund your previous payment.
For your information, IF you upgraded to the new custom plan offered you would get an automatic credit for unused part of your current yearly plan.
We will cancel your Zotabox account as requested in your first email and refund your last payment.
We wish you the best with your online store. (if you change your mind, your Zotabox settings will be saved for future use).
What. $12.99 per month and they set a limit on how many impressions there are on your website? Then they tell you to upgrade.
Realized today it wasn't sending messages to our email. Not sure how long it wasn't doing it. Very sad to think we've been using it since May 2016 so many lost connections with customers.
Waste of time. Free version wouldn't save customized updates and kept showing the default background picture and style.
This app is an absolute bullshit.
I ran a test and it does not work.