Better Shipping , 167 reviews

Overall rating
4.5
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust customization of shipping rates and rules per product and location. It's praised for handling complex shipping requirements, including tiered rates and restrictions, and for solving shipping limitations. The app is user-friendly, easy to set up, and can manage a large number of products. It's appreciated for increasing profits by allowing individual shipping rates and for its ability to restrict shipping to specific areas. Merchants find it worth the price and commend the customer support team for their prompt and detailed responses.

December 8, 2020

We needed an app that could restrict certain postal codes for certain products only. After researching on Shopify, Better Shipping came across as the best option. I did have some issues figuring out how to set up what I wanted correctly but contacted the support team via email and Jess/Peter were so helpful and VERY quick to reply despite the huge time difference with them in Australia. Sorted everything for me and we have working per product per location shipping rates now! Very happy with their service.

X Rocker UK
United Kingdom
Over 3 years using the app
July 22, 2019

A great app that allows us to organise shipping prices per product instead of weight or size. Their email support is brilliant and they were prompt with replies and went out of their way to make shipping rules work for our particular requirements. Highly recommended.

Whelpmate
Australia
Over 3 years using the app
May 31, 2018

Makes setting up custom shipping rules for your store possible. Most combination of rules you can come up with Better Shipping has some way of handling it.

And their support is incredible. Got an answer to my question in a few minutes and problem solved within the hour.

Great job guys. Keep up the good work!

Ever And More
Australia
About 3 years using the app
Edited September 28, 2021

I'm very happy with this app and have been using it for a few years now! My business wouldn't be the same without it as it let's me customize a lot such as delivery cost per postal code (Canada), free shipping if X amount is reached on the postal codes I choose, and so much more. Customer service has been amazing as well as they are very responsive! Extremely satisfied. If you have a delivery service, I highly recommend you invest in your business with this app.

Fruit Couture
Canada
About 3 years using the app
Atom Yard replied March 17, 2019

Thanks for your feedback! We really take pride in our customer service and aim to respond to all enquiries within 24 hours, and usually much faster!

Edited June 11, 2016

This app has absolutely been a life saver. Not only is it super easy to set up it also works great regardless what you are trying to do.

Recently I have had to hit up support about some complex shipping issues i was having ( trying to only ship to some countries but not others at different rates.. so on.. ) & the support team (Peter) was kick a** at helping me out. Not only was he super responsive via email but when i couldn't figure out something I gave him access to my store and with in a few hours it was all set up and running smoothly.

I highly recommend this app!

Outdoors Tactical
United States
About 3 years using the app
May 12, 2018

Just love this app! So easy to use and setup and the amazing customer service is like the icing on the cake! Highly recommend it!

Custom Cre8tive Designs
Canada
Almost 3 years using the app
January 2, 2019

The customer service for this app is outstanding. Peter did an excellent job in getting this app to work for me and my unique shipping needs.

Bombay Tile
United States
Almost 3 years using the app
Atom Yard replied March 17, 2019

Thanks! We really take pride in our customer service and it’s great that Peter could create a solution for you!

January 26, 2019

great support and app! they went above & beyond to help us with our quite complicated shipping scheme

The Million Roses Budapest
Hungary
Over 2 years using the app
Atom Yard replied March 17, 2019

Thanks for the feedback! We’re so happy we were able to work out a solution with you!

February 26, 2016

Simple, yet powerful. This app gave me exactly the features I was looking for. I needed to have both fixed rates and variable rates. But I also needed to have rates that were excluded from free shipping. Thank you for this solution.

Sealife
United States
Over 2 years using the app
December 13, 2017

I have been using Better Shipping on my first Shopify store for a while, and I love the per product shipping.


I recently opened a second store on Shopify, and I have 2 products that can only be shipped within the USA. Everything else in my store can be shipped worldwide. I had to find a way to restrict delivery areas for those 2 products and also use per product shipping. I couldn’t figure out how to do this, so I sent an email to support at Better Shipping.

Within about an hour, I received an email from Peter at Better Shipping. He explained that what I wanted to do wasn’t possible with the current version of the app, but they are just about to release an update for the app that would allow me to do what I need to do. Then he offered to give me early access to Better Shipping 2.0.

I took Peter up on his offer and he sent me VERY detailed instructions on how to set up the different shipping zones and per product shipping. He even guided me through going into my Shopify theme and creating a custom message for customers who live outside of the USA and try to purchase the 2 items that can only be shipped within the USA.

Thank you so much to Peter for the exceptional service you provided! I would not have been able to do what I needed to do without access to Better Shipping 2.0, and I would not have figured out how to set everything up, for my unique situation, without your excellent guidance.

If you haven’t seen Better Shipping 2.0 yet, it is awesome! Now you can combine shipping zones and per product shipping. You can also set rates for multiples from the same collection/product line. For example if you want to charge $5 to ship the first product, and $2 for the second product, in the same group (collection, variations, however you want to group them) you can do that, and you can even set different group rates for different shipping zones. Better Shipping 2.0 does everything I want it to. It has solved ALL of my problems with setting shipping rates. Yay Better Shipping 2.0! I couldn’t be happier!

Bensons Best
Canada
Over 2 years using the app