Blockify Fraud Country Blocker

Blockify Fraud Country Blocker

Reviews (358)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective fraud prevention, particularly in blocking high-risk orders and spam from specific countries or IPs. They praise its user-friendly interface for ease of setup and management. The customer support team, including Vincent, Tracy, and Joyce, is frequently commended for their responsiveness and helpfulness. Features such as country and IP blocking, analytics, and handling high-risk orders are valued, along with a "Request Feature" option for customization. The app is noted for its reliability and performance, even on the free plan, which is considered sufficient and cost-effective. It also helps reduce cancellation fees and provides valuable analytics for better decision-making, enhancing business operations.

July 25, 2024

très bon accompagnement, application pratique

planetebeauty
France
14 days using the app
Blockify replied July 31, 2024

Merci pour votre retour ! Ravie que l'accompagnement et l'application vous conviennent. Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à demander.

June 12, 2024

Very helpful staff, very quick and prompt replies. Tested country blocker with the staff and it worked.

Kool Mods
Australia
2 months using the app
Blockify replied June 17, 2024

Thank you for your feedback on the Blockify Fraud Country Blocker app! 😊 We're delighted to hear that our staff provided helpful assistance with quick and prompt replies, and that the country blocker feature worked as expected during testing. If you have any more feedback or questions, feel free to reach out! 🌟👍

May 16, 2024

Great app and perfect customer service support. 24/7. Vincent was really helpful and answered all my questions quickly and assisted in my request blocking a specific country. Very professional I am very satisfied and can definitely recommend this app and the amazing support.

Xanadu House of Fashion
United Kingdom
3 months using the app
Blockify replied May 18, 2024

Thank you for your fantastic review! 😊 We're delighted that you're satisfied with the Blockify Fraud Country Blocker app and our 24/7 customer service support. Vincent is indeed a valuable team member, and we're glad he could assist you quickly and professionally with blocking a specific country. We appreciate your recommendation and are happy to have you using the Blockify Fraud Country Blocker app! 🌟

August 10, 2024

Service client au top ! Merci a Niel qui est super rapide et tres sympa !

COKOHA
France
2 days using the app
Blockify replied August 13, 2024

🌟 Merci beaucoup pour votre retour ! Nous sommes ravis d'entendre que vous avez apprécié notre service client. 😊 Un grand merci à Niel pour sa rapidité et sa sympathie. Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter !

August 17, 2024

Site stopped loading collections 3 days after installing

Big Y Fly Co
United States
3 days using the app
Blockify replied August 18, 2024

Hi,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to experience issues with your site, especially after installing our app. This is not the level of service we aim to provide, and we deeply regret any disruption to your business.

We’ve also reached out to you directly via email to offer further support and assistance. If you could provide us with more details, we will prioritize your case to ensure a swift resolution. Also, please feel free to contact us at support@omegatheme.com, and we will do everything we can to resolve the issue.

We truly appreciate your patience and understanding. Your business is important to us, and we hope to regain your trust through our dedicated support.

June 10, 2024

Use this app for less than week. So far so good. But I had an experience to talk to customer service representative. Samuel was very professional and responsive.

smallcitygifts
United States
4 days using the app
Blockify replied June 17, 2024

Thank you for sharing your experience with the Blockify Fraud Country Blocker app! 😊 We're glad to hear that you've had a positive start and that Samuel provided professional and responsive customer service. We're committed to ensuring your satisfaction. If you have any more feedback or questions, feel free to reach out! 🌟👍

June 19, 2024

Great app, I needed to block a country that wasn't in the pull down menu, contacted the chat support, and immediately Joy helped me out and added the country. Checked today and no more unwanted spam visitors from countries I don't ship to. Thank you!

Innate Artisan Shop
United States
About 13 hours using the app
Blockify replied June 21, 2024

Thank you for your feedback! We're thrilled to hear that our app helped you effectively block unwanted visitors, and that Joy from our chat support provided immediate assistance by adding the country you needed. We're glad we could help improve your experience! If you have any more questions or need further assistance, feel free to reach out. 😊🌟

August 21, 2024

worked as expected and good customer service

Begg x Co
United Kingdom
41 minutes using the app
Blockify replied August 22, 2024

Thank you for your review! 🌟 We're glad to hear that the Blockify Fraud Country Blocker app worked as expected and that you were pleased with our customer service. If you need any more assistance or have further questions, feel free to reach out. We're here for you! 😊🚀

November 4, 2024

five star

DOPESKILL
United States
About 1 hour using the app
Blockify replied November 6, 2024

Thank you so much for the 5-star review of the Blockify Fraud Country Blocker app! 🌟 We’re delighted you’re pleased with it! If you ever have any questions or need assistance, our team is always here to help. 😊

October 14, 2024

Great customer service, helpful!

VerClare Boutique
United States
27 minutes using the app
Blockify replied October 15, 2024

Thank you for your feedback! We're glad to hear you found our customer service helpful. 🌟 If there's anything we can do to improve your experience further, please let us know. We're here to help!