Blockify Fraud Country Blocker

Blockify Fraud Country Blocker

Reviews (358)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective fraud prevention, particularly in blocking high-risk orders and spam from specific countries or IPs. They praise its user-friendly interface for ease of setup and management. The customer support team, including Vincent, Tracy, and Joyce, is frequently commended for their responsiveness and helpfulness. Features such as country and IP blocking, analytics, and handling high-risk orders are valued, along with a "Request Feature" option for customization. The app is noted for its reliability and performance, even on the free plan, which is considered sufficient and cost-effective. It also helps reduce cancellation fees and provides valuable analytics for better decision-making, enhancing business operations.

May 16, 2020

Works fine so far! I've been testing it for a few hours, trying to block some country codes then use VPN on my mobile to browse from those countries and it seems like it works fine! Hopefully it will stay the same!

C & M Navigation Systems
United Kingdom
About 1 hour using the app
Edited September 5, 2019

its good but not letting me to add all the country codes that i want to block i am able to add only 4 counties code . but i wanted to add 11 countries to block list but this app dont allow me to add mor than 4.

3darchstuffs
India
About 1 hour using the app
April 28, 2022

Like the app. It helped me in blocking unwanted traffic from multiple regions. I would recommend it to anyone who wants to block unwanted traffic.

Easymart
Australia
1 day using the app
Blockify replied April 28, 2022

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

January 29, 2023

The onboarding experience was great. Tracy was super helpful this morning on getting everything set up for me (on her first day back from Lunar New Year holidays). She walked me through the best features in the app to cater to my specific conern. I can see how the app is blocking VPN visitors immediately to my store which should help our problem. The last 2 weeks we have had an influx of fake orders on our 2 websites which were causing a lot of issues to our business so Im hoping the app will help resolve this for us. Will monitor it over the coming days.

Cullen Wayne
Philippines
36 minutes using the app
Blockify replied January 31, 2023

We’d like to thank you again for taking the time to write this review of our Blockify - IP Block app. All feedback is highly appreciated, as it enables us here at Omega to further develop our products and services.

February 23, 2023

Did exactly what I need it to. Joyce was helpful with helping me figure out how to navigate the app. Thank you!

Flowery Units
United States
27 minutes using the app
Blockify replied February 26, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 24, 2023

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rocaeagle
China
21 minutes using the app
Blockify replied May 25, 2023

非常感谢您抽出宝贵时间留下好评。 我们非常感谢您的业务。 请让我们知道我们将来能为您做些什么。

March 23, 2018

Installed it for one location and it blocked the whole world.

Biobids
United States
About 2 hours using the app
Blockify replied July 16, 2019

Hello, I'm sorry the issue. It was issue with the IP setting you made. You've made a wrong rule for the app. We hope you still need this app for this year as we make it free now for every one! Please give it a try and let us know if you need any further help on settings.
Sincerely,
Omega Team

Edited November 15, 2022

The customer service with this app is horrible if I could rate 0 stars I would. I had a chat with a rep by the name Lynn and she was very unprofessional. She even sent a crying laughing emoji after I asked can I block a customer by full name with the IP address. I am very upset and disappointed with the poor customer service and of course she doesn't care because this isn't her company nor will it affect her paycheck, A rep name Rosie reached and tried to correct things, but once I told her that Lynn was very unprofessional and I recently lost a loved one and just want to put the matter behind me; and asked for assistance with deleting my account she started antagonizing. Rosie proceeded to say, 'You seem to be going through it these days." after I asked for assistance with deleting my account. So, I politely asked for assistance again and Rosie replied, "You're having a rough day." I thought If I simply deleted the app I would be billed for the services, which is why I continued to ask for assistance. After asking Rosie for assistance a third time she finally told me how to delete my account. It sucks my experience was horrible, because I was looking forward to paying for the services and referring other businesses as well.

A Splash Of Daisy LLC
United States
About 1 hour using the app
Blockify replied November 15, 2022

Hi,

Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.

I'm sorry to hear you had a bad experience with our support service, that's not what we like to hear. Your business means a lot to us, we appreciate any feedback from you, it will help us to build and improve our service.

If you ever have additional feedback, please don't hesitate to email us at contact@omegatheme.com

Thank you,
Omega Customer Support team

October 27, 2022

Has hidden upsell that do not say so until after installed. The photo says it come with the feature until you try to use it.. Bad juju.

TheFUN® Mall™
United States
15 minutes using the app
Blockify replied October 27, 2022

Hi,

Thank you for taking the time to write a review, we appreciate your feedback, and I'm sorry to hear you had a bad experience using our app.

On behalf of myself and everyone I work with, we take customer reviews seriously, and hearing that the feature did not meet your expectation is never what we want to hear. I've shared your review with the dev team, and we would love for you to come back so we can get our team to check specifically your case. If you're interested in coming in again, please contact us at contact@Omegatheme.com to set it up.

I appreciate your patronage and hope to see you again soon!

Sincerely,
The Omega Customer support team

October 12, 2019

Redirects ALL traffic! Would not recommend for this reason. Hopefully they can figure it out as it would be helpful.

Pacific Aura Botanicals
United States
11 minutes using the app
Blockify replied January 20, 2020

Hello,
Thanks for the feedback!
This is an option and the default is not set. You can completely set it to not block all.
You are setting up Block all so it will block all stores. It is used in case the store tests the block feature all before using.
And case of block all except whitelist rules.

Regards,
Omega team