
BLP Referral Program Affiliate
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (193)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective integration of referral and affiliate programs, noting its user-friendly interface and automated features like tracking and customizable commissions. They appreciate the extensive customization options, including branding and emails, and the ability to communicate directly with customers through the app. The stable performance and responsive support team further enhance the merchant experience, aiding in setup and troubleshooting.
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The functionality of this app is pretty good, though there are a few kinks to iron out. For example, password reset emails don't work.
But I'm pretty horrified at the customer service. After sending a message it says 'please hang tight a moment while we connect you,' but I wasn't connected to anyone and no one responded for hours.
I'd reached out on WhatsApp in the mean time, which took even longer for a response. When it came it was 'we did reply on 6th March,' with a generic screenshot of a message. I replied that I hadn't even downloaded the app on 6th March so this was a lie.
Then it went from bad to worse when they sent me a screenshot of an email from someone else with the same first name. Nothing to do with me or my business. The screenshot was of an email this customer had sent them, including their phone number, so a huge GDPR breach.
I set up the BLoop app, turned the system on for less than one minute, and we seem to be getting "referrers" coming in fast and furious. However, I did not want that. Turned the app on and the off again. Still referrers coming in. I sent messages to the help desk, but since they are not in my time zone, I cannot wait to get their fix. I have to delete the app to ensure our customers are not having a bad experience.