Reviews (67)

Overall rating
4.2
Counts per rating level
  • 82% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
December 12, 2019

Integration is easy and the app does what it needs to. The only thing required is for the app to handle overseas delivery as well. Spoken to all three the courier companies used by UAfrica and they all do overseas delivery, why not make this available, this will boost my sales.

Medical Practice Consulting Store
South Africa
Over 1 year using the app
Edited September 12, 2021

The product feed is super slow and not responsive at time. This is designed for small stores with 40k less products.

Cable5
South Africa
Over 1 year using the app
Bob Group (Pty) Ltd replied February 1, 2021

We're so sorry to hear that you are not happy with our app. We try to offer our customers a truly seamless fulfillment experience to make their order processing, fulfillment and shipping as simple as possible.

February 21, 2020

I received such great support and service from Aubrey at uAfrica! Made this whole overwhelming experiencing so seemless. He was patient and calm and went through the steps slowly and made sure i understood. Happy to use Africa!!

Kairos Originals
South Africa
24 days using the app
March 17, 2021

uAfrica is a MUST for any e-commerce business in South Africa wishing to scale and streamline its logistical operations. It took us some time to make the change, ever since, our business increased over and over. The value this company brings to your business is priceless. We will never go back to the "old way" of doing logictics. Well done team uAfrica!!

JungleAquatics
South Africa
13 days using the app
February 14, 2018

Don't bother. Terrible service. Very 1st customer order not collected as scheduled. They phoned the a few days later, enquiring how the service was and when I mentioned what had happened they blamed the second party courier, but we had checked with them and they did not have a ticket on their system. They promised to resolve the issue. Yet still no call 6 days later. Unreliable.

Vapestreet Co Za
South Africa
17 days using the app
February 25, 2023

If you are on a Basic Shopify plan, the integration between Shopify & Uafrica is amazing, it's easy and simple and saves you from purchasing the more expensive plan as it allows you to save time when booking a courier to collect parcels - your addtional cost though is printing waybills unless you have the stickers/trackers provided by someone like the The Courier Guy. They are also able to offer you better pricing for courier charges due to large volumes. That's your 2 stars.

The bad part is the courier companies they have chosen to align themselves with, where the service is pathetic and some do not take resonsibility in an event where your parcel goes missing, stolen or gets lost in order for you to see which companies provide LIMITED liability cover, you have to read their policies etc on their website. In other words, if ANYTHING goes wrong Uafrica takes no responsibility and neither do the courier companies who do not provide you with this limited liability cover.

Think twice about choosing the cheaper courier companies as they give you the most problems namely: Internet Express & Skynet.

Uafrica has a brilliant setup which makes shipping easy, but they fail us businesses by not stepping in when there are issues relating to courier companies and their service. I feel as the "middle man" they should act on it, and should have all courier companies align to a set Uafrica policy and procedures rather than the couriers own. This would allow all parties to have a fair chance when disputes arise regarding poor service, theft & loss.

Atlas Trading Company
South Africa
11 days using the app
February 13, 2018

Fantastic app,visit my store www.wishwatch.co.za

Wishwatch
South Africa
36 minutes using the app