CedCommerce Bonanza Channel , 63 reviews
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the second time i installed the app and stills not working i been waiting for my booth to be active and they keep telling me and telling me to wait when they say the booths activation takes around 24hr and nothing no one is giving me a straight answer oh and one of the costumer service asked me for my password to my account its that even allowed?? im deleting again the not worth it to be waiting and getting such bad service
Thanks for providing us the opportunity to serve you for the second time and felt really sad to know that app didn't work well for you.
First of all, we would like to clear to the readers that we are not someone from Bonanza Marketplace. We develop different Apps for Shopify. Yes Bonanza Marketplace has a booth activation process where they review booth before activating. As per the information publically available, they take 24 to 48 hrs to activate a booth once all the necessary steps have been done by the sellers. Whether they will activate booth or not is decided by Marketplace after successfully reviewing the booth as per there guidelines. So we guide the seller accordingly and we don't play any role in booth activation.
We also guide sellers related to marketplaces and help them understand marketplace guidelines and in your case too we helped you in understanding why it is required to set up a Paypal Account before signing up with Bonanza Marketplace to which information is most likely to be provided by the marketplace and not by the App Developers.
We don't promote such activities in which we ask the seller for there personal credential but to better assist sellers we ask for staff account access of the account. For which sellers need to provide approval and only after that we get access to there account. Once the work is done we request the sellers to change the credentials as well as remove all necessary access to there accounts. It is only after sellers approval that any access can be granted to the developers and we don't force anyone to provide the same if he or she is uncomfortable providing the same.
We would be glad if you could provide us with another opportunity to serve you back in any form. We would work hard to improve your experience with us.
Thanks
CedCommerce
This app is such a waste of time, infect its functionality eliminated all my personal SEO efforts of my Bonanza listings.
Even it doesn't do its' basic functions like Inventory Management, Inventory Syncing etc.
Whenever I talk to its customer care they always say "it takes time to happen things on Bonanza due to its API issues" but nothing happens even after hours. Indirectly they blame on Bonanza Marketplace for all there own issues.
Here is how their Best Customer Service serves like:
I just tried many times to check how its Inventory syncing system works and reduced the quantity of a listing on my shopify admin and then wait for hours to reflect the same inventory on bonanza and passed my time by refreshing the product page on bonanza again n again but nothing happened.
Then what an irony happened just after I contacted and complain to customer support about the issue, the item synced just after I given them the Bonanza ID of particular item and otherwise it was not updated from hours and what I felt they do it manually behind the wall just to show me.
I assure you it happened many times with me, what a joke is this app... I salute its customer care team to make it alive till date...
Dear CraftsOpera,
Our support team had handled your query the day you came in contact with us. We had already updated if the already existing product is upload through the app with the changes done in the app they will be updated on the marketplace. You were guided on every feature of the App and it's working
Related to Inventory Updation we never said that it is Bonanza Marketplace Issue we had talked about the limitation of the marketplace to accept too frequent updates which is mentioned under their Api guidelines. Every marketplace or a platform has his limitation and this was clearly explained to you while discussion with our support representative.
We never blame anyone if something is wrong at our end. This is not an issue at the App front as well as we need to follow the guidelines of Bonanza Marketplace as we being the trusted partners of Bonanza.
We contacted with Bonanza and also shared with your team the response we got from Bonanza regarding the inventory update and your team is also aware of the same. Inventory updation is an automatic sync feature in the app and updates inventory on regular basis.
We would request you to kindly communicate with us so that we could stay in touch and as soon as we receive further updates from Bonanza Marketplace Team we could update you.
Thanks
CedCommerce
Clunky, confusing integration interface with strange navigation and terminology. Warning: every item has to be manually remapped to a Bonanza category (what this app refers to as a profile? why not just call it a category?) and it will only accept TWO variants and NO items with duplicate names. Don't bother. It's a mess and looks like old school PC software. Not user friendly.
The latest upgrade is out and we have improved on the interface as well as made navigation easier. Profiling is a lot more than just category we have already explained it to you while we were in communication as well as have included supporting materials to explain it in details. No products with duplicate titles and more than 2 variants are accepted by Bonanza Marketplace and so we have to put a restriction on that and this is in accordance with the requirement of the marketplace. We need to comply with there requirement.
We have improved our App and continuously work on suggestion and feedbacks shared by the App Users.
We would like you to communicate with us so that we can clear all your doubts first about our App and then about the marketplace. We would also like to serve you again so that we can make your experience better.
Thanks
CedCommerce