Reviews (952)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting sales and managing inventory effectively through its mix and match bundling options. They appreciate the straightforward bundling process, customer-friendly interface, and smooth Shopify integration. The support team is noted for their quick and efficient responses, offering customized solutions and immediate assistance via chat, significantly enhancing user satisfaction.

November 19, 2018

Super helpful, wish there was custom bundle options but amazed at how fast the team helped to implement and make it look integrated.

MotoProWorks | Decals and Graphic kit
Sweden
4 days using the app
Edited August 20, 2019

Theoretically the app itself seems to be great but the lack of support and the absolute lack of comprehension and action regarding the functionality problems is starting to impact my business.

I have had the dysfunctional integration of this app, visible on my site for the past 5 days. Once it became crystal clear the tech working on my case could not speak or understand English I have repeatedly asked, day on day to have this app removed and terminated instead of trying to have the functionality resolved as the problems simply weren't comprehended, the reply..... radio silence.

I HATE leaving terrible reviews as owning a brand myself I understand how hard it can be to get it right all the time but the ongoing bungling of this case is absolutely ridiculous and is impacting our trading and we also don't want our site to become a broken app junk yard or have to pay an independent tech to remove this app!

The function this app allegedly offers is important for selling online apparel and should be offered by shopify and not just available via these 3rd party developers.

If our experience is anything to go by I'm extremely confused as to how this app is actually ranking so high.

1 - the app only bundles selectively
2- if your customer bundles then adds an extra item to the cart the discount is removed from the bundle
3- if you then remove the single item the discount is nor re-added back to the bundle.
4- don't even start on the mobile functionality, there were so many problems there I didn't know where to start.

Every time a tech did something to fix these problems the standard response was : "its working perfectly please change your review to 5 stars , here is the link"

Look in to this with caution.

After I asked them numerous times to remove this app they final did but have repeatedly asked me to change my rating and review, (?!?!?!) which I will not be doing.

Hopefully the reality of this app and customer service ( as covered here ) will help some other businesses make more informed decisions.

17 Sundays
Australia
4 days using the app
December 9, 2019

Using bundles on custom pages was what I was looking for and this app is the (only) one that makes this possible. Also, they have a very cooperative support team.

Cielten
Netherlands
4 days using the app
June 29, 2020

Just perfect support! I could not display the bunlde on my page. The supprt team helped me in the live chat!

FREIWEIT
Germany
4 days using the app
November 30, 2018

App works great and the support is simply awesome, do recommend. And it seems like I gotta writte 100 characters, so ill take the space to wish a great day, cheers!

Go Star Gazers
Mexico
4 days using the app
October 3, 2020

Had a play with many app, this one seem to meet our requirements, easy to use and support that are helpful.

Horizon Micromobility
United Kingdom
4 days using the app
January 16, 2023

Not worth the trouble. I had it set up ready for launch and majority of my clients (48 out 50) didn't get the pop up. Reached out and they asked me for proof of it not being there. I guess the data saying only two people used it? send screen film of it. Then told it wasnt enabled although it clearly was. Using a larger app for less headache.

by SUMMER
Australia
4 days using the app
June 12, 2019

very effective and perfect application. I recommend this application of bundle.
they have been a great help to me

GymTiger®
France
4 days using the app
December 16, 2020

The first time I have such a good support. They even coded a special thing for me. The app is also very well designed. I recommend to everyone! Thanks.

MySweetPants™
France
4 days using the app
April 5, 2022

The customer service was great. They helped me set up the code for the app and place the bundles in the location I wanted in my store. Great so far.

Wrestlinggaphics.com
United States
3 days using the app
WebContrive replied April 5, 2022

Thank you so much for such a great review. It encourages us to continue making improvements to our app. :)

In case of further assistance, feel free to contact us at hello@thimatic.com or via our app-in chat.