Reviews (254)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost sales and enhance customer experiences with customizable and preset bundles. It features a user-friendly interface, seamless integration with themes, and a professional appearance on websites. The customer support team is praised for their responsiveness and effectiveness in resolving issues, making it a valuable tool for business operations.
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my website couldn't function without this app. love it.
Thanks so much for leaving us this review! I love how integrated we are in your site. Please let us know if you need anything so we can continue to support you and your business into the future! Have a great weekend.
Great app. They have super fast support team and helped with everything. Thank you very much
Thank you for taking the time to leave us a review - we really appreciate. I'm delighted that you found the support team to be quick and helpful - they are our engine room and we love seeing their work being appreciated. Please let us know if there is anything in future you need assistance with. Happy bundling!
ABOVE AND BEYOND!!! Natalie, the wonderful young lady who helped me, went above and beyond to assist me in getting my store up and running. She was with me from the beginning when I had so called “Shopify experts” building my store that had no idea what they were doing. She’s been with me then until now and always helpful and gracious. She was patient and extremely knowledgeable of the Bundle Builder product.
The Bundle Builder product itself is simple to set up, very user friendly with great features. They also have a great on-boarding process to walk you thru so you’re not left alone to figure it out if you’re not quite sure how it works. The price is very reasonable for what you get and the customer service that you receive if you have a question or run into an issue is great. I highly highly recommend. Bundle Builder is the best!
Wow, thank you so much for your kind words! Your recommendation means the world to us!
We're thrilled to hear that Natalie was able to help you navigate setting up your store—she's definitely one of our rockstars!
If you ever have more questions or need a helping hand, don’t hesitate to reach out.
Kitenzo is a brilliant app, with great customer service, Denis and Dale have been super helpful assisting with any concerns I have or changes I wanted to make.
Thank you for taking the time to leave a review, we really do appreciate it! Denis & Dale will both be extremely happy to know that their support has made an impact! If you need anything going forward, please feel free to reach out!
Support is friendly and helpful. The app is good, but adding more customization features would be helpful. Support helped me submit a feature request for bundles not showing the pre-discounted price along with the discounted price.
Thank you for your review! We're glad to hear our support team was helpful. We appreciate your feedback on customization features, and we're already looking to how we can improve these in a future update. If you need anything else, feel free to reach out!
This app is as versatile as their customer service is exceptional. Whether addressing minor concerns, major issues, or feature requests, their team responds promptly and efficiently, delivering solutions and suggestions with impressive speed. Denis, in particular, was incredibly helpful, going above and beyond!
Thank you so much for your wonderful review! We're thrilled to hear that you find Kitenzo versatile and that our team, especially Denis, was able to assist you so effectively. Your feedback truly means a lot to us and allows us to grow the product and highlight strengths. If you ever need more support or want to share feature ideas, we’re just a message away. Thanks for being part of our Kitenzo community!
great product, great service! Really drives revenue
Thanks so much for the review, it does genuinely mean the world to our team! Love that you are getting the boost to your revenue, that is such a massive tick! If you need anything in future, ping us a message and we'll be happy to assist!
I have tried getting onto support with no success. The app has been updated and no longer works on my store to show line item properties on the admin end. Looks good from the customer end, but once the bundles are built, my team has no idea what is actually IN the bundle.
There is no support or troubleshooting available on their website to address this issue. As a paying customer, it is just unacceptable...
We sincerely apologize for the trouble you've experienced and for any delay in our support response. We understand how frustrating it is when something isn’t working as expected.
In the meantime, our support team has reached out to assist you directly on this matter. Thank you for your feedback—your experience is important to us, and we’re committed to making this right.
very good and effective support team
Thanks so much for leaving your review - everyone on the team really appreciates it! I'm delighted you've had good interactions with our support team - their dedication to ensuring a smooth experience is paramount to us! If you need anything going forward, please let us know.
Very quick and attentive resolving any issues or concerns.
Thanks so much for taking the time to leave us a review. I'm delighted to hear that our team have been so attentive with any questions you've had. We look forward to supporting you long into the future with anything we can.