Kitenzo ‑ Full Page Bundles

Kitenzo ‑ Full Page Bundles

Reviews (361)

Overall rating
4.4
Counts per rating level
  • 73% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost sales and enhance customer engagement through customizable and preset bundles. It's praised for being cost-effective, easy to set up without developer skills, and offering extensive customization options. The support team is noted for its responsiveness and effectiveness, contributing to a smooth onboarding process and reliable app performance.

February 6, 2021

Started off as a great app, but unfortunately, the unresponsive customer service really let this app down. I have been waiting for my issue to be solved since the 26th of Jan, almost 2 weeks later no luck on resolving the problem. I have so much inventory that was seasonal for valentines day, and due to the 1-2 day replies and the responses not helping address the problem, I have managed to miss ...

Scrapbook It Shop
United Kingdom
3 months using the app
Eight Apps replied February 9, 2021

Hello Scrapbook It Shop - we have been in contact via our help desk to try to assist in correctly configuring Bundle Builder for you - so that you can enjoy the benefits of ...

June 6, 2023

The absolute worst customer support we've ever experienced. No matter how good the functions of the app seem, it's not worth it.

Since originally contacting Bundle Builder nearly three weeks ago re: a few app features and cart integration, we've received no less than three messages telling us integration is complete, only to discover it's as broken as it was day one. Responses to our concerns ...

Pawfect Pals
Australia
3 months using the app
Eight Apps replied June 7, 2023

We're really sorry to hear about your experience with Bundle Builder, and apologise for the delay in resolving your issue with cart integration and any inconvenience this has ...

October 13, 2021

Good app initially but now awful! It has stopped working and the support is non existant! Very very dissapointed. I was expecting better. I would avoid. Currently looking for an alternative

Cyprinus Carp Fishing Technology
United Kingdom
About 2 months using the app
Eight Apps replied October 20, 2021

Thank you for taking the time to leave us a review - we really do value all merchant feedback! I can see our team identified an issue with another app you've installed, and ...

January 17, 2023

The bundles are not properly tracking inventory on a few products and customer service has been unable to resolve the issue for several weeks. I am canceling, hoping that customer service refunds me for the month that they have been trying to resolve my issues.

NFT Kitchen
United States
About 2 months using the app
Eight Apps replied January 20, 2023

Hey NFT Kitchen team, we're so sorry for the delay in resolving your inventory tracking issue with Bundle Builder. Our Merchant Support Manager has reached out to you to ...

November 3, 2020

Stay away if you're a larger business with multiple apps installed like Returnly. We spend weeks going back and forth with the app developer telling us to remove apps on our storefront, remove express checkout, and hire another developer to fix an issue because we have a cart drawer. We spent a lot of money with the developer to fix these issues only to find out we still can't get the app to work ...

ToteSavvy
United States
About 2 months using the app
Eight Apps replied November 4, 2020

Hey guys, we've just sent another email over to you in regards to your integration, looks like there might have been some crossed wires. Bundle Builder should work well with ...

Edited March 19, 2020

My website has been delayed by more than a month because of this app's slow support. We keep going back and forth, and they still havent resolved my issue.

The app never worked the way I needed it. Doesn't work like a regular product page.

Sweave Bedding
United States
About 2 months using the app
Eight Apps replied March 19, 2020

We’re sad that to hear that you’re not happy with our app. Speaking with our support team, they mentioned that there was an issue with the installation of the app, as your ...

July 19, 2020

Just awful. App constantly creates ghost products and ghost variants, despite the assistance of support staff. Have wasted SO MUCH time trying to get this app working. Our dev team has given up. Just so mentally exhausting.

VPA Australia
Australia
About 1 month using the app
Eight Apps replied July 21, 2020

We’re truly sorry to hear your feedback. Our goal has always been to make Bundle Builder as powerful and flexible as possible, however like any 3rd party app we unfortunately ...

November 4, 2020

terrible app, worst communication ever, I would not recommend them. They almost every respond to inquires and it's incredibly frustrating

Bôhten Eyewear
Canada
About 1 month using the app
Eight Apps replied November 4, 2020

Looks like the latest email thread might have run into problems. There was a chat attached so I suspect it might have been flagged as spam?

As all messages with the team were ...

December 7, 2020

I don't know Why is this app always change my theme code.The worst thing is that the price of the bundle and the inventory quantity often change. How do I sell normally?

Mamagogogo
China
9 days using the app
Eight Apps replied December 17, 2020

Hey, we've tried reaching out via email, but not had a reply as yet. Just to confirm that Bundle Builder doesn't change theme code, it adds three files into your 'Snippets' ...

December 19, 2023

Complicated application to install when you have a personalized theme even if it is version 2.0. Their customer service is too slow, for 5 days I have been trying to correctly install their application which does not display the bindle in my store - I will have to delete it but a big waste of time this holiday season.

Kaylabé Produits cosmétiques naturels
Canada
9 days using the app
Eight Apps replied December 21, 2023

We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. ...