Bundle Builder , 328 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost sales and increase transaction values through features like custom bundle creation and a "build your own box" option. They appreciate its seamless Shopify integration, user-friendly interface, and compatibility with accounting systems. The customer support team is frequently praised for their responsiveness and helpfulness. Merchants also highlight the app's flexibility and customization options as key benefits for enhancing business efficiency and profitability.
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TOTAL WASTE OF TIME & MONEY - DO NOT INSTALL. Their claim that their app is "designed to work with third-party apps" is a total lie. Not suitable for multi-language stores. I spent hours on setting up the app, just to find out, that this app cannot be translated by the language app I'm using. The customer support kindly sent me a link to another translation app, which "may be able" to translate it. Only maybe, of course. Who knows if there is even an app out there which can.
Long story short, the language app I'm using contacted them, because they needed some information in order to get the translation working, but Bundle Builder never replied. On my request on how to solve this problem and why they wouldn't answer the translation app, I was basically told that they do not have time for this, this is not their problem and I'm supposed to find my own solution. Highly NOT recommended.
We’re so sorry to hear you’re unhappy with your experience. Bundle Builder is designed to work with third-party apps (and is suitable for multi-language stores), but unfortunately the translation app you're using is having some issues integrating with our app. We’ve reached to both you and the language app developer, so thank you for your patience while we look into this for you.
The team of three of us - one an IT guy - really struggled with this app. Hours of wasted productive work time.
It was too invasive into the back end of our site and we believe it has caused problems with backlinks (links are broken)
Poor customer service, not nearly responsive enough.
Thank goodness we made a backup of our theme.
We have deleted the app and activated our back up.
100% would NOT recommend this app.
Only good thing about it was the free trial period so we could test it and see how clearly it did not work for us.
Thank you for your feedback, we’re truly sorry to hear that you experienced some issues. We have reached out to you directly so we can help you get Bundle Builder set up on your store.
The app has a track record of being highly effective at increasing revenue, so we would love for you to benefit from it.
PROS:
It's the best looking bundle builder app in the store out of the box, and creates a bundle 'product' that you can link to in Collections.
CONS:
Really glitchy inventory management for Single SKU bundles. Inventory updates or purchases made by customers take FOREVER to translate to bundle availability (literally 15 minutes or even more, which is unacceptable for limited qty products). This could have caused me to sell way more than what I have in inventory during a surge in customer demand.
Support seems polite and seem to be trying their best (I think), but truth be told responses are not very helpful. For example: I mentioned that I was having issues with inventory deducting below 0, and I was told to read the FAQ. But the FAQ says that “The app will ensure the number of available bundles is in line with the number of products available, so the bundle can only be purchased if there are enough products in stock." So it was of zero help. And seriously - telling me to read the FAQ when it doesn't contain anything useful for my specific problem (and when I'd already read it thoroughly trying to solve the problem on my own) is borderline offensive.
Summary:
I really, really wanted to like this app but couldn't get past the very mediocre support and inventory management glitches.
Thanks for your honest feedback, and for being so responsive in working with the team here to help alleviate the issues you experienced. The development team are currently implementing upgrades to the app where, in certain stores, inventory updates are not as quick as they should be. We are always looking at ways to improve our app, so thanks again for your review, feedback is what shapes our apps development.
If you'd like to try Bundle Builder again in the future, please reach out, and we'd be happy to talk you through the improvements we have made.
It is really dishonest. It claims to have a free plan, while it is just trial for a month.
Other apps call it what it is, A Free Trial. Not A Free Plan.
Our sincere apologies about the confusion. As our app listing states, we offer a free plan for development stores, allowing you to setup your store with bundles without a time limit. Charges only begin when you launch your store, and the app can be removed at any stage prior to launch, without cost. Merchants with live stores receive a 30-day free trial, so they have plenty of time to decide if Bundle Builder is the right solution for their business.