Reviews (142)
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Had a small issue, Maria was so helpful and had wonderful communication throughout our conversation. We are running as normal with their help! Thank you Bundle Bear team!
Works good, sometimes when you want to allow your customers to use multiple discount codes, only BUNDLE is shown. So you don't know if it was a mistake or which other discount code has been used. 5* if this issue will be fixed one day.
I use the app mainly to offer buy x discounts (buy 10 and get 10%)and it works very well! The support is very responsive and solves any inconvenience fast.
Thanks for the great review!
Always happy to help.
Best,
Conversion Bear team
This app has potential, but it uses its own propriety technology vs. integrating with the Theme. We encountered enormous difficulty trying to get it to work, having nuanced conflicts other installed apps and never finding a good solution. The support team spent time trying to sort it out, so providing 2 stars here exclusively for their persistence. But we needed to use another bundle app that works more fluidly with the theme out of the box.
Worst customer service I've ever seen from an app with such a high rating. Itai from customer service reads your messages and ignores you when they are clearly online.
Be aware: everything was working fine for a few months until the discount stopped working on its own. We didn't change anything or even install new apps. I contacted support to fix it and got no help. It's been over a week without a solution or even a reply. They change settings on the app without telling or consulting with you, despite being told not to do so.
A game-changer for our site! Since adding the app our sales have increased drastically, and the support are beyond fantastic, literally any time I ask them to take a look (we changed our themes over) it was completed within the hour! Incredible!
We so happy to hear it!
Any theme change or strategic shift you have, our team is excited to help and be a part of your journey :)
Happy selling!
The app is not robust. The reason 1) the app does not replace the previously stock bundles that I had on my website. Tech support stated they are unable to do this.
2) The app does not allow me to add multiple different offers on the product page for example offer a) buy x get y free offer b) buy a + b get c % off again tech support said they were unable to do this.
Great app with great customer support. Really helps with my AOV and conversion rates. I have only ever had one issue which they helped me fix on a Sunday!
First, thank you for being a user of the Bundle Bear app for nearly 2 years! We're glad that the app has been able to help with your conversion rates and Average Order Value! We're here to help when you need it most! Thanks again!
Always quick to respond. Has improved average order value for my shop. Have tried a number of different bundle apps
Thank you for the review and for using our app for many months! It's nice to hear that the bundle app has been helping to improve your average order value!
Maria is an excellent agent. Always providing the best solution and fast too. Give her bonus. TQ