Reviews (412)
Refine
-
By rating
its actually been problematic recently and the same customer trying to make purchase if you look at logs. Amazon.com is reporting an issue with integration on my end is preventing customer for completing purchase.
Thank you for sharing your review with us. I'm sorry to hear you've been having trouble with the Buy Button lately. Have you been seeing errors with all payment gateways and the Buy Button, or has it just been with Amazon Pay?
I’ve reached out to you via email so that we can continue to look into this. I hope to hear from you soon! -Lizzy, Shopify Support
Buggy as hell when I tried to import my product catalog to Facebook. It simply doe not work. Keeps telling me some product info was missing but nothing was. Error, repeat, error, repeat, error.
Thank you for leaving this review. I'm sorry to hear about the troubles you're encountering with this error message, and I'd really like to help look into this further and provide assistance. With that said, I'll send you an email shortly with more information. I look forward to discussing this with you soon! - Rae, Shopify Support
I used the button to embed a buy now button on my website to enable customers to check out on the page. It was really easy to customize and set up and I'm really happy with it.
Very cool. BUT, the first order the customer received a call from their bank saying that if she was sure this was a secure purchase and if she had done it - somehow the buy button appeared to be a scam to her bank (normal cc payment). Other than this, the whole set up and and experience is a breeze and a fresh new sales channel.
Hi, there! Thanks for leaving your feedback. The Buy Button shouldn't skew the way the order is processed. The order would go through the Shopify checkout in the same manner as if they were going through a standard website. I'd certainly recommend checking the fraud analysis on the order to see if any of the banking or personal information may have been improperly typed: https://bit.ly/3gnx6qJ. If you see this again or you'd just like another set of eyes on this, please feel free to reach out to our support team directly: https://bit.ly/3jio6V2. -Oliver, Shopify Support
I have lost 2 days as of now due to changing from my store to buy button I have called and gotten no help Your agent needs to speak with others which mean I will loose another day of sales
Hey, there. Sorry to hear that you're experiencing issues with changing to our Buy Button sales channel. We're not sure which type of issue you're running into, as we don't have any further information, so our Support team will be best equipped to assist you with any account-specific inquiries.
It's worth noting that some resolutions may require our Support team to get in touch with another one of our teams, so this does depend on the issue. Nonetheless, if you've already created a support ticket, our Support team can also help you check on the status of your ticket. If not, please visit the Shopify Help Center (https://bit.ly/2CQXf1k) and log in to your account to create a support request. Thank you! -Elias, Shopify Support
Overall its handy to launch products to select customers rather then having to post live, However I don't like that they can't see any product info, its just straight to cart and one tiny little picture.
Thank you for writing your review and for providing feedback on what you'd like to see added to the Buy Button's functionality. I can see why having additional product information included would be helpful and I will be passing your suggestion onto our development team for their consideration. Merchant feedback is a key component when it comes to deciding how we can improve the apps and features we offer, so thank you again for taking the time to provide us with this feedback. -Victor, Shopify Support
What I did was just went to the product the client wanted and selected the buy button and sent to the client. However what I didn’t like was when you send the buy button it doesn’t show the product with it.
The buy button is a great option for those who want to use shopify on their own website but i wish I was able to integrate it more into a store-like setting with having to pay for 2 sites.
I am working with the shopify Customer Service team to make this work exactly the way I would like,
I used a Buy Button to present a product to an exclusive group of customers. It worked great for this.
It would be nice if they had the option to shop for more items if they wanted. I do like the direct checkout, but I have no way of knowing if these customers might have added more to the cart if they had the chance.
I do like to be able to sell on another URL with the buy button. It is seriously lacking in its ability to have the same fields that a product has on a Shopify website... for example unable to include an input field for engraving. Also, we customize our packing slips and invoices... it would be nice to be able to include the sales channel on our packing slip. Finally, it would be great to be able to customize the sales emails related to the buy-button to customize them so they are different from normal store emails.