CallFlows ‑ AI Phone Agent
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
From $39/month. Free trial available.
- Rating
- 4.7 (14)
- Developer
- Call Flows Ltd.
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AI phone agent(sales & support). Your phone line, answered 24/7 in 50+ languages. Fully transparent.
CallFlows AI adds an autonomous AI phone agent to your store. It answers in the caller’s language, checks order status by phone, inventory, tracking info, handles sales, shipping/returns/exchanges policies, and transfers complex cases to staff. Agent Skills for actions like refunds, placing an order, etc It handles concurrent calls, provides analytics, and saves transcripts and audio recordings in the Admin. Use the provided local number or forward your existing line. Live demo on our website.
- Realtime human-like conversation generated from your store's live data
- Order status, product info, policies, placing an order, exchanges, cancellation
- Handles multiple simultaneous inbound calls, transcript and recording for each
- Smart call routing to human agents if needed
- Audio recordings, transcripts, call analytics, custom behavior you define
Languages
English
Works with
- Shopify Admin
- CRMs
- Custom Platforms
- Messengers
- OpenAI
Pricing
Choose the plan that best fits your business.
Basic
$39 / month
$0.19 per extra minute
Features
- 100 minutes + 100 extra during trial
- 2 simultaneous incoming calls
- Check orders, store policies and pages
- Products + Policies + Orders lookup
- Call transcription + audio recording
- Call analytics
- Fully customizable, unlimited edits
- Support — response in 24h
14-day free trial
Advanced
$119 / month
$0.16 per extra minute
Features
- 450 minutes
- 10 simultaneous incoming calls
- Audio recordings playback and download
- AI Sales Impact analysis
- Access to Beta features
- Monthly performance report
- $0.16 per additional minute
- Priority support — response in 12h
Pro
$349 / month
$0.14 per extra minute
Features
- 1600 minutes
- 25 simultaneous incoming calls
- AI Sentiment analysis and score
- Access to Beta features
- $0.14 per additional minute
- Unlimited additional minutes to scale
- Priority support — response in 4h
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (14)
Honestly bought it on a whim during a busy season. Turns out it books appointments better than I do because it never gets tired or annoyed. Wish I'd done it sooner.
We manage multiple stores and it was a blast to find out they have a unified calls view that you can use free of charge. I think they should do a better job promoting it. So far it has been great.
I want to recommend this app personally! The agent saves a ton of time daily as the first line of support. You know, there are customers who can keep you on the line for half an hour and not buy anything at the end. I just got this time back at a fraction of the cost.
Support
App support provided by Call Flows Ltd..
Resources
Developer
Launched
May 6, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, Shopify Functions, Online Store, Shopify admin
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
All order history for the last 60 days, merchant managed fulfillment, shipping information, third-party fulfillment, returns
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View discounts
Discount codes and promotions
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View gift cards
Gift cards
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View Shopify Functions
Delivery customizations
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View Online Store
Online Store pages
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View Shopify admin
Legal policies, privacy settings
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View other data
Locations, payment terms
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