Candy Rack | All‑in‑One Upsell

Candy Rack | All‑in‑One Upsell

Reviews (281)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    272
  • 2% of ratings are 4 stars
    5
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversions and average order values through effective upselling, particularly by bundling slower-moving accessories with main products. They appreciate its easy installation, user-friendly interface with no-code customization options, and features like CSV uploads for bulk upsells. The app is noted for its fast and reliable performance across various themes and devices. Support is frequently praised for being responsive and proactive, often making quick customizations to optimize performance for specific merchant needs.

November 1, 2024

not enough time for testing

Irrúa Café
Spain
18 days using the app
Digismoothie replied November 21, 2024

Hi there,

Thanks much for testing our app and for your feedback.

Shopify charged you for Candy Rack because the app was uninstalled after the 14-day free trial had ended. However, our team promptly issued a refund as soon as you requested it.

If you decide to try Candy Rack again, feel free to contact our support team—we’ll be happy to extend your free trial.

All the best,

Tom
Co-Founder

April 30, 2024

Mi state prelevando soldi nonostante io abbia disinstallato l'app

Ciclismo Kompulsivo
Italy
3 months using the app
Digismoothie replied May 1, 2024

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the unexpected charge and have promptly issued a refund.

The reason Shopify charged you for using Candy Rack was that the app was uninstalled from your store only after the 14-day free trial had ended. But no worries, our support team is always happy to help with refund requests :)

Don’t hesitate to contact us at support@digismoothie.com or via in-app chat if you need any further assistance with the app.

Best regards,
Digismoothie

Edited March 21, 2019

Crashed our themes. Tried contacting them and no reply. So, no support received for us. We looked at Bold instead.

The developer then attempted to bribe us to change the review to 5*. As that didn't work he sent a fraudulent letter impersonating a solicitor, threatening us with legal action.

Please avoid.

Vape and Juice
United Kingdom
1 day using the app
Digismoothie replied March 8, 2019

Hi guys,

Thanks much for testing our app and your feedback. We are really sorry about your experience.

I believe we have been in touch and was trying hard to replicate/resolve the issue. We are still ready to do so, but seems like you are ignoring us? 😢

All the best,

Tom

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