Candy Rack | Checkout Upsell

Candy Rack | Checkout Upsell

Reviews (287)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    279
  • 2% of ratings are 4 stars
    5
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants appreciate this app for significantly boosting conversions and average order value through both post-purchase and pre-purchase upsells. It features a user-friendly dashboard, easy installation, and customizable options without needing coding skills. The app is also noted for its excellent customer support, with a team that is responsive and helpful in resolving issues and customizing features, making it a valuable tool for increasing revenue efficiently.

April 30, 2024

Mi state prelevando soldi nonostante io abbia disinstallato l'app

Ciclismo Kompulsivo
Italy
3 months using the app
Digismoothie replied May 1, 2024

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the unexpected charge and have promptly issued a refund.

The reason Shopify charged you for using Candy Rack was that the app was uninstalled from your store only after the 14-day free trial had ended. But no worries, our support team is always happy to help with refund requests :)

Don’t hesitate to contact us at support@digismoothie.com or via in-app chat if you need any further assistance with the app.

Best regards,
Digismoothie

Edited March 21, 2019

Crashed our themes. Tried contacting them and no reply. So, no support received for us. We looked at Bold instead.

The developer then attempted to bribe us to change the review to 5*. As that didn't work he sent a fraudulent letter impersonating a solicitor, threatening us with legal action.

Please avoid.

Vape and Juice
United Kingdom
1 day using the app
Digismoothie replied March 8, 2019

Hi guys,

Thanks much for testing our app and your feedback. We are really sorry about your experience.

I believe we have been in touch and was trying hard to replicate/resolve the issue. We are still ready to do so, but seems like you are ignoring us? 😢

All the best,

Tom

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